QA Engineer

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

MERN Stack Expertise: Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.

Frontend Skills: Proficiency in React (Hooks, Redux, Context API), JavaScript (ES6+), TypeScript, HTML5, CSS3, Tailwind/Bootstrap.

Backend & APIs: Building scalable microservices, REST/GraphQL APIs, authentication & authorization flows.

Database & Cloud: Expertise in NoSQL (MongoDB) and deployment on AWS/GCP/Azure with CI/CD pipelines.

Fintech/Payments Domain:

• Payment Gateway Integrations (Razorpay, Cashfree, PayU, CCAvenue, BillDesk).
• Banking APIs (UPI, IMPS, NEFT, RTGS, NACH) for Pay-In / Payout solutions.
• Knowledge of reconciliation, settlements, fraud detection, KYC/AML, PCI-DSS compliance.

Gaming Domain Exposure (Preferred):

• In-app purchase systems, wallets, tokens/credits, reward points.
• Real-time payment flows in multiplayer or gaming platforms.

Problem Solving: Ability to design, develop, and deploy independently from Day 1 with minimal supervision.

·      JavaScript, Typescript

·      Any UI Framework (web components) - primarily React.js

·      Rxjs

·      State Management frameworks - redux

·      Design Patterns

·      Jest / WTR for testing

·      Playwright, cypress - functional tests (good to have)

• Understand the business and the potential to promote the business and brand.
• Analyzing market and sales information
• Identification of prospective clients.
• Preparing a go-to-market strategy on digital, social media and print media
• Set up a Brand identification strategy and execution plan
• Research competitive products by identifying and evaluating product characteristics, market share, and pricing, and maintaining research databases.
• Tracks product line sales and costs by analyzing data and reviewing the competitor's reach
• Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts, account analysis, and new product information; relaying customer services requests
• Follow up with Clients through the CEO's contacts
• Website maintenance and press releases
• Marketing collateral – creation and maintenance and presentations
• E – campaign coordination
• Setting up tracking systems for marketing campaigns and online activities
• Reporting to management on marketing and sales activities

EXPERIENCE REQUIRED FOR THE JOB: 05 YEARS

     JOB LOCATION: BANGALORE/BENGALURU

     KEY SKILLS: MARKETING, SALES, MARKETING MANAGER, FLEXIBLE PACKAGING INDUSTRY.

     OURS IS MANUFACTURING COMPANY, OFFICE LOCATED AT JAYANAGAR BANGALORE.

Rolls

·        Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.

·        Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration

·        Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies

·        Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics

·        Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.

●MS or BS/B.Tech in computer science or equivalent experience from top college.

● 2+ years Strong Product Development experience
● Proficiency in multiple programming languages, both dynamic (Ruby, Python, Golang etc.)
and strongly typed object oriented language.
● Experience and knowledge of open source tools & frameworks, broader cutting edge
technologies around server side development.
● Excellent data structures, algorithms and problem solving skills.
● Experience with Test Driven Development within a continuous Integration environment
(Jenkins, GO, etc)
● Customer-focused, react well to changes, work with teams and be able to multitask.
● Must be a proven performer and team player that enjoys challenging assignments in a
high-energy, fast growing and start-up workplace.
● Must be a self-starter who can work well with minimal guidance and in a fluid environment.

What we look for:

• Strong analytical and problem-solving skills
• Hands on programming work in Advance Java, Springs, Spring Boot framework,
• Ability to independently work on complex business requirements 
• Ability to communicate clearly and concisely 

What will you do:

You will independently work on designing and developing solutions that solve customer’s business problems. You will own the assigned problem statements, evaluate multiple technical approaches and use design-thinking to take independent decisions while implementing the solution. You will also guide junior members of the team and participate in code and design review process.

Who should apply:

You have -

• a graduate degree in BE, BTech, MTech, MCA from a reputed institute
• 5 to 7 years of hands-on experience in programming Core Java 8, Spring Boot, Spring Rest Template, Spring Security, Spring Data, Spring JDBC Template
• Good to Have experience/knowledge on Docker, Oracle, MongoDB, Quartz Scheduler, Shell scripting
• Working experience with Windows, Linux environments