QA Engineer

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Description:

Title: Senior Project Manager

Location: Fully-remote

Experience: 4 to 5+ Years

Academics: A bachelor's degree in IT, computer science, business management, or a related field. Any relevant project management related experience.

We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic team. As a Senior Project Manager, you will be responsible for leading and managing projects from inception to successful completion. This is a fully remote position, allowing you to work from anywhere in the world.

Responsibilities:

• Lead and oversee the planning, execution, and delivery of complex projects, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with cross-functional teams, including developers, designers, and stakeholders, to define project goals, scope, and deliverables.
• Utilize your expertise in React, Node, and AWS to provide technical guidance and ensure the successful implementation of projects.
• Develop and maintain comprehensive project plans, including resource allocation, task assignments, and milestones.
• Identify and mitigate project risks by implementing effective risk management strategies and contingency plans.
• Demonstrate strong leadership skills to inspire and motivate project team members, fostering a collaborative and high-performing work environment.
• Monitor and control project budgets, track expenses, and provide accurate financial reports to stakeholders.
• Make informed decisions under pressure, considering project constraints, business objectives, and stakeholder expectations.
• Effectively communicate project progress, status updates, and issues to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

Requirements:

• Bachelor's degree in IT, computer science, business management, or a related field.
• Minimum of 4 to 5+ years of experience in project management, preferably in the IT industry.
• Strong proficiency in React, Node, and AWS, with a solid understanding of their integration and deployment in project environments.
• Demonstrated experience in managing complex projects, including successful delivery within defined timelines and budgets.
• Excellent business acumen, with the ability to understand and align project objectives with organizational goals.
• Proven leadership skills, with the ability to inspire and guide project teams to achieve desired outcomes.
• Exceptional self-management and team-management skills, ensuring effective collaboration and accountability.
• Ability to effectively monitor and control project budgets, tracking expenses and making data-driven decisions to optimize resource allocation.
• Excellent decision-making skills, even under pressure, considering project constraints, risks, and business priorities.

We offer a competitive salary range of 6-8LPA (lakhs per annum), commensurate with experience and qualifications.

Join our team of talented professionals and play a crucial role in driving the successful delivery of cutting-edge projects. Apply today with your updated resume and showcase your expertise in project management and technical skills.

Job Type: Full-time

Salary: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Project management: 4 years (Required)

This role is a great fit for someone who is creative, bold, and deeply excited about building brands people remember. You’ll work closely with the Founders and the GTM leadership team to shape Reo.Dev’s brand narrative - how we show up in the market, how we’re talked about, and how we stand out in a crowded DevTool ecosystem.

Reo.Dev is at a breakout moment. We launched in Oct 2023, and within just two years we’ve become one of the most talked-about platforms in the DevTool world. The best DevTool companies globally use Reo, and we’ve reached strong PMF. Now we’re entering our next chapter - moving from being known to owning the DevGTM narrative.

This is where you come in.

🎨 What will you be working on?

• Conceptualising and executing bold brand campaigns that make Reo.Dev memorable in the DevTool and GTM ecosystem
• Coming up with out-of-the-box, viral-worthy ideas - content, stunts, collaborations, launches, narratives
• Building brand moments around launches, reports, events, conferences, and cultural moments
• Collaborating with creators, designers, and agencies (especially in the US / global markets) to bring ideas to life
• Experimenting with formats - video, social, community-led campaigns, experiential ideas
• Owning brand execution end-to-end: idea → execution → distribution → learning
• Helping Reo.Dev build a distinct, memorable, category-defining brand

What would help you excel at this job:

1. Someone who naturally thinks in ideas and narratives
2. Comfortable taking creative risks and trying unconventional approaches
3. Strong execution bias - you don’t stop at “this would be cool”
4. Experience working with or managing creators, freelancers, or agencies
5. Exposure to US / global markets and sensibilities is a strong plus
6. Enjoy operating in early-stage environments with high ownership
7. Prior experience in a creative agency is a plus

👯 What qualities we look for in our team members?

While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:

• Work hard, hands-on and want to grow really fast.
• Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
• Execute fast.
• Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
• Are someone people like to work with, low on ego, high on humility
• Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
• Have a longish view of your career growth and not optimising for the next 1-2 years

Role – Java Full-Stack Developer

Skills

• Professional experience (5-8Y) in commercial software or corporate application Backend and Frontend/UI development
• Strong experience in Typescript/ Javascript - Min 3Y
• Knowledge and experience in enterprise-scale, multi-tier, distributed architecture
• Solid experience in object-oriented design and development with languages such as Java 8.0 onwards
• Solid knowledge of high-scale, multi-tenant Web service development, including REST/JSON and Microserviceservice patterns
• Solid experience in Spring Boot
• Solid experience in Spring Data/JPA/Hibernate
• Exposure to multithreading and Junit is a must.
• Proficient in database concepts and working experience with Oracle Database
• Proficient in performance analysis and tuning
• Proficiency with agile development methodologies
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Strong and real production experience with Angular 8.0 onwards and its core principles – Min 3Y
• In-depth knowledge of HTML5, CSS3, SCSS, Angular Material UI web standards and how to apply them.
• Experience in responsive design using bootstrape or similar framework and progressive enhancement techniques
• Experience in developing reusable components in Angular
• Working knowledge of Forms-based Applications
• Integration experience with REST-based APIs
• Familiarity with modern front-end build pipelines and tools
• Experience with data structure libraries (e.g., Immutable.js)
• Ability to understand business requirements and translate them into technical requirements
• Proficiency with Git (Bitbucket, GitHub, Gitlab) is an advantage
• Proficiency with agile development methodologies
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills

JD/Responsibility

• Developing new user-facing features using Angular 8.0
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Debugging/troubleshooting web applications
• Collaborate closely with groups in and outside the development team (eg. QA, Product Management, Tech Pub) to achieve well groomed, predictable results
• Analyze, design, develop and unit test software applications with high quality and on schedule, including business critical Web services to be consumed by internal/external applications.
• Analyzes, programs, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs.
• Use modern technologies and apply industry-standard software development best practices.
• Collaborate closely with groups in and outside the development team (eg. QA, Product Management, Tech Pub) to achieve well-groomed, predictable results
• Flexible for Domestic travel based on project needs.
• 
  

Experience: 5-7 Yrs

Location: Mumbai (onsite)

Notice Period: 30 days maximum

1. Rails 6 or 7
2. Writing integration tests And Mini-Test or rSpec
3. Simple_form and nested attributes
4. Hotwire / Turbo
5. ActionText

1. Administrate
2. Devise
3. Pundit
4. Acts as Tenant

We are hiring for one of our clients (building an immersive platform for creators, from India, which can be used by creators to create content and engage their audience across the world. And they are looking for smart and motivated 'Mobile Engineers' to help build it.

For this, they need someone who has working knowledge in building quality mobile apps in React-Native/Flutter, handling device specific aspects, etc.

Being a Mobile Engineer at this organization will be like a feeling to build something that millions of users across the world can interact with. You will be helping in setting forth the mobile-frontend culture and journey.

Also, experience the working in the early team, shape a startup from the grounds up and be a part of the high growth journey.

Key Responsibilities: -

1. Build and deploy product features end to end.

2. You will build high quality features for a mobile app from grounds up, and can use patterns like composition, inheritance, renderProps, etc.

3. Research and implement things wherever needed, think automating via Fastlane CI/CD, testing logically so it works across multi-resolution devices, etc.

4. Setting up events for user, performance, and error analytics, think GA, hotjar, sentry, etc.

5. Participate in product and design ideation, collaborate with the team to implement high-quality features.

Requirements: -

1. Solid foundation in JS and React Native.

2. Passionate about product and drives it with engineering.

3. Architectural familiarity of implementation, not just UI features.

4. 1+ years of experience in building quality apps in React Native.

5. Identify and resolve performance and device specific issues.

6. Can adapt to best practices and learn device specific things in Android/iOS.

7. Code quickly and test thoroughly - maintain the balance between velocity and code health.

8. Great taste in UI and UX

Perks: -

1. Become a part of our early team, and shape products from grounds up

2. Attractive compensation and esops.

3. Macbook pro

4. Empowered to build an amazing startup culture with us

5. Full ownership and massive growth opportunities

6. and more...

The organization is funded by India's top executives and angel investors.