QA Engineer

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Key Responsibilities:

• Make outbound calls to customers and explain products/services in Tamil
• Handle inbound customer queries politely and professionally
• Maintain call logs, update customer records, and follow up regularly
• Achieve daily/weekly targets for call volume and lead conversion
• Provide accurate information and resolve customer concerns
• Report call status and feedback to the team lead/manager

Requirements:

• Good communication skills in Tamil (additional languages a plus)
• Basic computer knowledge and typing skills
• Patience and customer-friendly attitude
• Previous experience in telecalling or customer service is an advantage
• Minimum qualification: 10th/12th/Any Degree

We are looking for a sincere and enterprising intern to join our HR Team!

Women on Break are welcome to join!

This is an internship opportunity for anyone seeking opportunities in recruitment.

Location : Bangalore

Roles and Responsibilities :

-Sourcing candidates from different channels (Naukri, LinkedIn, social media)

-Upload and manage job postings

-Screen Cvs according to requirement

-Understand and communicate with Candidates for requirements

-Maintain metrics, data

-Guide candidates from interview till onboarding

-Social media knowledge

Qualification/Eligibility

BBA, MBA, B.E./B.Tech/MCA with Good Communication skill

A minimum 6 months experience.

FrontEnd Developer

Job Description

Introduction-:

Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis. Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by YCombinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.

Your Roles and Responsibilities

Who can apply:

We are looking for a passionate, self-starting, competent professional who is comfortable with all aspects of software development in FrontEnd. You will get hands-on experience in the latest technology and skills such as ReactJS, VueJS, VanillaJS etc. This role is ideal for you if you have a background in Front End development and are looking for ­­­­­the next level of career growth and competence in interface design and development.

What will you do:     
                  ­­­­

• Responsible for  developing, testing and maintaining the  front-end of the product interface.
  
  
• Interacting with APIs and middlewares through Front-end action items.
  
  
• Ensuring responsiveness and cross-platform compatibility of applications.
  
  
• Owning and delivering end-to-end products, features, enhancements
  .
• Write clean, well-documented and functional code with unit test cases.

Required Skills and Technologies

• Degree in Computer Science or related discipline with 3-7 years of experience.
• Proficiency with VanillaJS, html and css, and fundamental front-end libraries and frameworks such as ReactJS, AngularJS, Vue.JS, .
• Hands on with React.JS or similar frontend framework/library.
• Well versed with UI and UX.
• Good to have knowledge of CI/CD tools.
• Hands on with investigating and fixing technical bottlenecks and performance assessment and improvement.
• Familiarity with agile methodologies.
• Prior experience with at least one no-sql database such as MongoDB.
• Excellent verbal communication skills.
• Good problem solving and troubleshooting skills.
• High sense of ownership along with deep interest and passion for technology.

• Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
• Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
• Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
• Drive technical initiatives and architectural service improvements.
• Be able to predict problems and implement solutions that detect and prevent outages.
• Mentor/manage a team of engineers.
• Design solutions with failure scenarios in mind to ensure reliability.
• Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
• Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
• Automate the build and testing processes to consistently integrate code
• Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams