ML & NLP Engineer

Job Title: Call Centre Executive – Aquaculture Shrimp Feed

Location: [Specify City/Location]

Experience Required: 1 to 1.5 Years in Voice Process

Languages Required: Hindi or Bengali (Fluency mandatory)

Industry: Aquaculture / Animal Feed / Agriculture

Job Summary:

We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.

Key Responsibilities:

• Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
• Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
• Assist in order placement, follow-ups, and delivery coordination.
• Record and maintain customer interaction logs in the CRM system.
• Provide basic technical guidance on shrimp feed usage as trained by the technical team.
• Coordinate with the field sales and logistics teams to ensure smooth customer service.
• Escalate unresolved queries to the concerned departments.

Requirements:

• 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
• Strong communication skills in Hindi or Bengali and basic English.
• Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
• Good computer skills – MS Office, CRM, data entry.
• Customer-centric attitude with good problem-solving skills.

Preferred Qualifications:

• Experience working with rural/agricultural customers is an advantage.
• Background in agriculture/fisheries/aquaculture is desirable but not mandatory.

Employment Type: Full-Time

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Staff Systems Engineer, you will be responsible for designing, implementing, and expanding Zuora subscription billing and payment solutions and will bring a solid understanding of the Zuora Billing application and APIs, as well as experience integrating Zuora with other systems. In this role, you will collaborate with Product managers, Zuora internal technical resources, and other engineering teams in the R&D organization to design and deliver scalable technical solutions that meet growing business needs.

About this roll* (Responsibilities) 

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
• Experience with customizing Zuora using the Zuora API and ZOQL, and integrating Zuora with other financial platforms 
• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc.
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
• Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutions to lead business discussions with customers, discover requirement, frame a problem statement, lead solution workshops and deliver a Technical solution

Do you have the right ingredients*? (Requirements)

• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
• Experience in translating requirements into technical specifications and solution design
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with customizing Zuora using the Zuora API and ZOQL
• Lead and implemented Zuora Billing for 1 or more companies
• 5+ years of experience with Zuora Billing

Special Sauce* (Nonessential Skills/Nice to Haves)

• Zuora Admin and Architect certifications
• Knowledge of Zuora RevPro

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Magento e-commerce applications, from discovery through launch and maintenance. This role requires an individual who can collaborate effectively with team members, handle a fast-paced environment, and thrive amidst the stress that sometimes comes with start-up life. We work on complex, cutting edge e-commerce applications for some of the nation's most exciting brands in fashion, technology, and consumer packaged goods.

Responsibilities

• Help implement Magento e-commerce applications
• Active participation in discovery, launch and maintenance
• Installation and configuration of Magento 1 and 2
• Create custom e-commerce modules using object- oriented PHP and Magento APIs
• Implement custom skins and front—end templates
• Working in collaboration with teams in a start up environment

Requirements & Qualifications

• Certified Magento developer credentials
• Meaningful PHP Web Development experience
• Familiarity and experience with Model-View-Controller (MVC) architectural patterns
• Strong MySQL skills
• Experience using PHP to create and consume web services (e.g. SOAP, REST)
• Strong analytic and problem-solving skills
• Good knowledge of JavaScript
• Good knowledge of CSS and CSS pre-processors
• Linux System Administration experience strongly preferred, but not required
• Experience with release building and deployment software, such as Jenkins, preferred but not  required
• Strong knowledge of architectural principles, design patterns and industry best practices
• Excellent communication and interpersonal skills, Fluent English.
• Experience in Magento or other e-commerce solutions.

 Act as a liaison between the company and clients, maintaining and strengthening relationships

Respond to client inquiries and concerns, providing accurate and timely information

Assist in the planning and execution of client events and meetings

Collaborate with other teams to ensure successful project completion

Provide administrative support to the Client Relations team, including data entry, scheduling appointments, and managing documents

Conduct research to identify new potential clients and opportunities for business growth

Assist in the development of marketing materials and presentations for clients

Attend meetings and take notes as necessary

Duration: 4 months, Stipend: Rs 3000 per month, Full-time assured ob offer on successful completion of internship.

• Understand the GST business
• Timely generation of invoices
• Communicate with clients
• Responsible for accounts receivables  
• Maintenance of data, Data collation, submission of reports as required
• Coordinate with support team/domain team  

Skills and Qualifications

• Good communication
• 2+ years’ experience in an operations management position
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

About Planview

As the global leader in work and resource management, Planview makes it easier for all organizations to achieve their business goals. We provide the industry’s most comprehensive solutions for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability and technology management (enterprise architecture), innovation management, and collaborative work and project management. 

Our solutions span every class of work, resource, and organization to address the varying needs of diverse and distributed teams, departments, and enterprises. Headquartered in Austin, Texas, Planview’s more than 1400+ employees serve over 5,000 customers worldwide through a culture of innovative technology leadership, deep market expertise, and highly engaged communities. For more info., visit us at http://www.planview.com/">planview.com. 

Qualities we are looking for

• An excellent team player
• passion for Innovation
• a self-starter and a problem solver

At Planview, you will collaborate closely with talented people in Bangalore, the US and Stockholm, with numerous opportunities to inspire and be inspired.

Responsibilities

• Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users
• Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products
• Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions
• Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department
• Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers
• Drive continuous improvement of software quality, CX and maintainability of features
• Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team

Preferred skills

• Passion for building useful and neat graphical user interfaces
• Extensive experience working on highly scalable web applications (5+ years)
• Experience in front end development, with knowledge in advanced JavaScript features
• HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
• Experience with browser APIs and optimizing front end performance
• Proficient in a broad range of software design approaches and common UX patterns
• Understand the usage of various front end software design patterns
• Experience delivering enterprise grade SaaS product
• Experience with common front-end development tools such as Webpack, NPM, ESLint, etc is a plus
• Experience in front end libraries and frameworks such as Reactjs or Angular is an added advantage
• Exposure to backend technologies is a plus

We are looking for an exuberant talent that can help spearhead our sales & marketing efforts. An individual who can thrive and adapt in a fast-paced and competitive start-up Ecosystem.

Key responsibilities:

• Leading the sales & marketing team
• Designing and implementing sales strategies that drive enhanced revenue generation for the business.
• Design new marketing strategies promote and build the brand of the company
• Maintain a good relationship with important external key customers & channel partners.
• Follow a lean methodology to engage deeper with clients through technology and Analytics.
• Closely monitor and analyse developments in the Pharmaceutical industry to identify opportunities and threats ahead of the curve to guide and direct the company’s strategy accordingly.
• Review and monitor the team performance

Candidate Profile:

• MBA or other relevant graduate degrees from reputed institutions
• Work experience of 5+ years of in Sales & Marketing preferably in the Pharmaceutical Industry
• Proven track record of attaining high sales growth in a challenging environment through proper utilisation of resources and involvement of team members.
• Should be a thoroughbred team-player with inherent abilities to mobilise and motivate teams.
• Should have uncompromising ethics and integrity and must lead by example.