
Job Overview:
We are looking for a detail-oriented and highly organized MIS Executive to join our team. This role will primarily focus on managing Management Information Systems (MIS) tasks, vendor management, invoicing processes, stakeholder coordination, and Learning Management System (LMS) administration. The ideal candidate should have strong analytical skills, excellent communication abilities, and the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities:
MIS Reporting and Analysis:
· Prepare and manage regular reports and dashboards related to L&D
· Conduct data analysis and provide insights on various operational areas.
· Ensure accuracy and consistency of MIS reports and provide recommendations for process improvements
· Maintain and update database systems to ensure data integrity and ensure green audit
Vendor Management:
· Coordinate and liaise with vendors to ensure smooth and efficient operations
· Assist in vendor selection, negotiations and managing contracts
· Track and monitor vendor performance to ensure adherence to agreements
· Resolve any vendor-related issues or disputes in a timely manner
· Liaise with vendors to source training requirements
Invoicing:
· Process invoices for various business transactions, ensuring accuracy and timely submission
· Coordinate with the finance department to ensure payments are processed on time
· Manage and maintain records of invoices, payments, and any other related documentation
· Assist with financial reporting related to invoicing and payments.
Stakeholder Coordination:
· Act as a key point of contact for internal and external stakeholders
· Ensure effective communication between stakeholders for seeking nominations for our calendarized training programs, projects
· Coordinate with participants to ensure timelines, deliverables and updates
· Maintain and update relevant project documents and reports for stakeholders
· Send calendar invites and reminders to participants
· Track completion of mandatory compliance training
· Follow-up with defaulters and ensure completion within timelines
· Escalating issues beyond influence
LMS Management:
· Oversee the administration and functionality of the Learning Management System (LMS).
· Upload monthly calendars, monitor training programs, user access, track feedback, and course completion.
· Liaise with LMS backend team for troubleshooting
· Provide support to employees for LMS-related queries and issues
· Analyze LMS data to generate reports on employee training progress and completion rates
Others:
· Prepare creatives/artwork for org-wide mailer communication
Required Qualifications:
· Bachelor’s degree in any field
· Proven experience as an MIS Executive or in a similar role, preferably with exposure to vendor management and invoicing
· Familiarity with Learning Management Systems (LMS) and basic HR software.
· Strong knowledge of Microsoft Excel, Word, and PowerPoint. Knowledge of database management systems is a plus.
· Excellent communication, organizational, and interpersonal skills.
· Attention to detail with the ability to work independently and in a team environment.
· Ability to prioritize tasks and manage multiple projects simultaneously
Desired Skills and Attributes:
· Experience with vendor management tools and invoicing software
· Strong analytical skills and the ability to interpret complex data
· Ability to manage multiple stakeholders and adapt to evolving business needs.
· Problem-solving mindset with the ability to troubleshoot issues quickly.
· Proactive and self-motivated with a positive attitude

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Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
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- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
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What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
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Job location : Bangalore
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Professional experience building single page applications using React, Vue.js.
Must have strong and up-to-date knowledge of JavaScript ES6 and higher.
You can make a solid relational data model and have a deep knowledge of SQL and MySQL.
You have a good understanding of HTTP and know how to make a reliable and modern web API (REST).
Should have worked on at least one large complex web application.
You Should know how to write clean and flexible object-oriented code.
You must have a good understanding of sync programming concepts.
You Should work daily with tools like Git, NPM, Composer and a proper IDE.
You Should able to deliver POCs, experiments and technology evaluations following design thinking practices.
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- HTML/CSS/ES6 Javascript, Java 8 and any Java based web framework
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5. Not afraid to make mistakes and learn from them.
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* Participate in requirements analysis.
* Collaborate with internal teams to produce software design and architecture.
* Write clean, scalable code using .NET programming languages.
* Test and deploy applications and systems.
* Revise, update, refactor and debug code.
* Improve existing software.
* Develop documentation throughout the software development life cycle (SDLC).
* Serve as an expert on applications and provide technical support.
Requirements:
* Proven experience as a .NET Developer or Application Developer.
* Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
* Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
* Familiarity with architecture styles/APIs (REST, RPC).
* Understanding of Agile methodologies.
* Excellent troubleshooting and communication skills.
* Attention to detail.
* BSc/BA in Computer Science, Engineering or a related field.
Experience: 2-4 years
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Python (Intermediate > Advanced),
Linux/Shell (Intermediate)
Manual testing (Intermediate)
SQL: Intermediate
Web application testing
Skills (Good to have for both above requirements)
1. AWS fundamentals and practical exposure to AWS environment
2. Experience working on security products
Other Expectations:
1. Good aptitude and communication
2. Should be independent and self driven
3. Must be willing to do both manual testing and automation
4. Must be flexible in work timings
➢ Exposure to Sales domain will be preferred.
➢ Excellent Verbal & Written Communications Skills
➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 rotational shifts ➢ Ability to work under pressure, Customer Service Attitude with Analytical bent of mind ➢ Highly energetic & enthusiastic. ➢ Should be able to work as Individual Contributor and as a good Team player ➢ Hands-on experience on MS-Office; preferably on MS-Excel, Power Point. ➢ Basic Data Handling and Data interpretation skill
➢ Graduation mandatory
➢ Package: up to 4 - 6 Lac
➢ Location: Gurgaon
➢ Should be from neighbouring/ accessible locations from Gurgaon.
➢ Should be comfortable with 24*7 rotational shifts & self-commuting.
Key Responsibilities: ➢ Audit Call (Voice) interactions on Product, Process, Communication and compliance parameters ➢ Conduct One-O-One and Group Feedback Sessions for the targeted population to improve their performance ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Data analysis and making quality reports and review decks ➢ Conducting calibration sessions with partner BPO teams and work as master calibrator to ensure consistent scoring approach ➢ Identify Process Improvements and make recommendations ➢ By using knowledge of process, proactively identify areas of concern & highlight to the change Team ➢ Identify Training needs and working in close coordination with Training team to help Advisors come up of the learning curve ➢ Conduct Certification for the New Hires ➢ Conducting Compliance Audits to trace malpractices and share internal compliance feedback with the Management










