Customer Support Executive

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

Immediate joiner preferred ! We are hiring for a hashtag

#Salesforce Developer with 7-11 years of experience for our fortune 500 and US based product development MNC client. The ideal candidate should excel in hashtag

#SFDC

#Salesforce Apex

#Salesforce Lightning

#BangaloreLocation

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

We at Zycus are looking to hire MBA 2023-24 graduates specializing in supply chain and operations to work as Trainee Procurement Analysts. The trainee will work as part of Customer Success & Operations Team, solution-oriented services to Fortune 500 clients. In this role, you will be supporting the US Region and contribute to the success of our clients.

Roles and Responsibility:

• Serve as Trainee Procurement Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of maintenance of an already implemented customer including business process mapping
• Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident management tools, MS-Excel, etc
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customer’s business needs.

External Skills And Expertise

• MBA in Supply Chain and Operations
• 0-3 years of relevant experience
• Prior Work Experience in any fields related to Customer Success, Operations, SaaS products, Procurement/ Supply Chain domain with MBA specialization in any other streams (other than Supply Chain and Operations) may be considered basis on merit.
• Excellent written and oral communication skills is a must.
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Collaboration with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.
• This role requires to work with our US customers, therefore the candidates should be willing to work in shifts.
• Working hours : As per the geography and region assigned.

Refer the below link for detail and to apply

https://zycus.sensehq.com/careers/jobs/56571

Job for Front end Developer

WFH

Lead Front end engineers

Skill sets are:

• Typescript
• Javascript
• React
• Redux - global state management experience.

Good to have Back End Javascript experience as well as there might be times when the front end team has to do some back end work (which is the bulk of engineering work).

• Front End Lead (who is a PM / Scrum Master)
• Sr. Front End person who can do Client Interaction i.e. good Communication Skills.
• UI Engineer / Architect who has evolved as a Manager who can take care of Delivery of Front End team only.
• This role will interact with the Product Team to understand the product requirements so that he can be the point of contact for Product Requirements.

• Circuit Design (Schematic Entry), Digital, Analog & Power.
• High-speed PCB Layout Design, up to 8-Layer, routing high current tracks (up to 30A)
• Experience on “Altium Designer” will be added advantage.
• Experience with ARM processors & AVR Controllers will be preferred.
• Preparing Design and test procedure documentation.
• System integration and Testing.
• Hardware Troubleshooting.
• Awareness of PCB Fabrication & assembly Processes.
• Awareness for component procurement, finding substitutes.
• Design transfer to production by defining production processes.
• Assist production for optimizing operations components sourcing, troubleshooting.
• Interact with PCB Design team.
• Interact with hardware team/consultants in India, USA
• Should have leadership qualities for handling a team.
• Communication with Component manufacturers/vendors for part choices & design support.
• Preparing documentation for design, for design transfer to production, for submittal to various labs for certifications
• B.E (Electronics and communication, Instrumentation and Electronics, E.E.E)

Games2win World :

Games2win is a leading global mobile games publisher. Our games have over 400 million downloads and are played by over 15 million monthly active players. We take pride in building our own Intellectual Property (IP) and using the strength of our consumer love to market our games! That’s why most of our downloads are generated without advertising support or paid installations.

A few of our global hit titles are Driving Academy, Decisions, International Fashion Stylist, and many more.

To learn more about us, visit https://games2winmedia.com/company-profile/" target="_blank">https://games2winmedia.com/company-profile/

Role: Video Producer – Games

Reporting to: Growth Manager

Job Profile:

The video producer will be responsible for Research, Ideation, Scripting & Execution of videos for the promotion and marketing of our Games. S/He will need to study the market of Top Games (mostly in the USA) in the App Stores and understand the type of videos that are popular, these include videos of the games to be added to App Store listings (descriptive videos of the game) and also UA (User acquisition) campaign videos. 

The video producer will be involved in Creative/Analytical discussions with ASO (App Store Optimisation) and UA teams, to come up with video ideas that have higher conversion rates.

Responsibilities

• Creating and maintaining a database of video creatives that top competitor apps are running on the Google Play Store and iTunes listings.
• Creating and maintaining a separate database of video creatives that top competitors are running for the UA campaigns on Facebook, Google and other platforms.
• Understand conversion metrics for store listings and for user acquisition campaigns, and use insights to device better videos to get better conversions.
• Plan, produce and generate video creatives for our games on a weekly basis.This will include writing the story board and mood board (narrative) of the video before executing with the help of our video editors.
• Studying market trends and iterating quickly with moving trends.
• Be the owner for all the videos produced for Gameswin.
• Coordinate with the ASO, UA and Art teams and meet deadlines for video requirements.

Who could you be? Background and Experience

• Analytical ability and Data driven deliverables.
• A good knowledge of mobile games.
• A good knowledge of store policies for iTunes and Google Play Store.
• Motivated individual who thrives on constant innovation and improvement
• Understanding end-to-end production cycle for video production.
• 4+ years of experience in video production.

Mandatory: Hands on experience working with Swift 3 , Swift 4. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , core-data , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / Viper , network check.