Customer Support Executive

You will be working hands-on on a complex and compound product that has the potential to be used by millions of sales and marketing people around the world. Your contribution to delivering an excellent product platform that:

• enables quick iteration
• supports product customization
• and handles scale

What do we expect you to have?

• 2+ years of experience in backend engineering
• An intent to learn and an urge to build a product by learning different technologies
• Interest in writing complex, scalable, and maintainable backend applications
• Tech stack requirements:

Must haves

• Experience in building application server in Java (Spring / Spring boot) / NodeJS / Golang / Python
• Experience in using SQL databases and designing schemas based on application need
• Experience with container services and runtimes (docker / docker-compose / k8s)
• Experience with cloud paas (AWS / GCP / Azure cloud)
• Experience and familiarity with microservices’ concepts
• Experience with bash scripting

Good to have (Preferred)

• Preferred experience with org wide message queue (rabbitmq / aws sqs)
• Preferred experience with task orchestration services (apache airflow / aws step function)
• Preferred experience with infra as code (or system configuration) tools (terraform / chef / ansible)
• Preferred experience with build essential tools (make / makefile)
• Preferred experience with monitoring and tracing systems for performance / system / application monitoring (grafana + loki + prometheus / aws cloudwatch)

What will you learn?

• Building highly available, complex, compound, performant systems of microservices platform that acts as an API layer
• Industry-standard state-of-the-art tools + methodologies + frameworks + infra for building a product.
• Fable is not a trivial CRUD app. It requires a lot of consideration and care for building the API layer as the product is highly customizable per user.
• How different functions (sales, marketing, product, engineering) in a high-velocity product company work in synergy to deliver an iterative product in real life.

Who would you be working with?

• You would be directly working with the co-founder & CTO who has built multiple companies before and has built large teams in large-scale companies like ThoughtSpot, Unacademy, etc.

Position details

• Fully remote.
• 5 days/week (all public and government holidays will be non-working days).
• No specific work hours (we will sync over zoom over the course of the day).

Responsibilities:

• Your primary focus will be developing interactive Vue js applications.
• You will ensure that you produce robust, secure, modular, and maintainable code.
• You will coordinate with other team members, including backend developers and UX/UI designers.
• Developing web applications using Vue.js
• Building modular and reusable components and libraries
• Optimising your application for performance

Requirements:

Frontend:

• Proficient with the JavaScript language and its modern ES6+ syntax and features
• Proficient with Vue.js/React framework and its core principles such as components, reactivity, and the virtual DOM
• Familiarity with the Vue.js or React ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
• Good understanding of HTML5 and CSS3, including Sass
• Understanding of server-side rendering and its benefits and use cases
• Ability to write efficient, secure, well-documented, and clean JavaScript code
• Experience with both consuming and designing RESTful APIs

Backend:

• Experience as a Python Developer for 2+ years
• Expertise in Python framework Django/Flask, creating & use REST API, object-relational mapping (ORM)
• Experience in AWS, GIT, CI/CD Pipelines, and unit testing

1. We are looking for Javascript wizards who can work with designers, product managers to collaboratively own the front-end, building responsive and elegant mobile+desktop web UIs at Mobishaala. Bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Identifying and boosting business opportunities by evaluating the potential segmentation in all business verticals.
• Developing and executing strategic plan to achieve sales targets and expand customer base
• Exploring new business opportunity, developing a business plan, and providing the workflow solutions for customers in different market segments.
• Building and maintaining strong, long-lasting customer relationships
• Sells products by implementing sales plans.
• By providing direction in line with business strategy, lead, motivate and measure the performance of the Sales teams
• Preparation of annual sales budget
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Design and implement strategic plans to reach sales targets.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Work with customers to better understand their business needs and goals.
• Provide full visibility into the sales pipeline at every stage of development
• directing and supervising sales operations to ensure profit maximization and realization of sales targets
• Provide motivation and guidance to the sales team to enable them to improve on their sales performance, and to reach the set goals.
• Provide effective after sales support and services to customers.
• Monitor the activities of sales personnel to assess performance and productivity
• Prepare and present to management periodic budgets/sales forecast

Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.

The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.

The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.

*Your core areas of ownership would be - *

• Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
• Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
• Project manage the delivery
• Keep the NPS high
• Proactively identify bottlenecks in end-user experience and think of ways to resolve them

You have:

• Proven ability to engage with service side client professionals (department heads as well as CXOs)
• Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations
• Masterful communication skills, both verbal and written
• Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies.
• Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference

*Brownie points for being: *

• A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape.
• A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past

The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.

About us:  

We are a fiercely restless creative studio with a broad vision across design & product experiences. Big brands and startups approach us because they find a cool team of committed individuals with great taste, obsessed with technology, originality, music, art & quality. We believe in independence, curiosity, experimentation and reinvention as the beacons to navigate the world. Learn more about us: ​https://grappus.com/">https://grappus.com/ 

About the role:

We are seeking a Frontend developer who has a knack for coming up with creative solutions to unique problems. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code. 

What we’d like to see:

• Developing new user-facing features using React Native
• Building reusable components and libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Developing and implementing strong algorithms/techniques for solving problems in a high-volume, high-availability environment
• Good knowledge of User Interface patterns and techniques to solve common UI problems
• Solid understanding of building scalable, maintainable and efficient user interfaces

Must Have:

• Strong proficiency in JavaScript , the JavaScript object model and ES6
• Thorough understanding of React.js and its core principles
• Experience with state management libraries like Redux, Mobx etc.
• Familiarity with Android / iOS platforms and ability to link native libraries with React Native
• Familiarity with newer specifications of EcmaScript 6
• Experience with data structure libraries (e.g., Immutable.js, immer)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial
• Familiarity with frameworks like Bootstrap, Backbone, Angular,  React JS, and libraries like jQuery, LESS and Ajax

Nice to Have:

• Personal projects or contributions to the open source community
• Strong organizational skills to juggle multiple tasks within the constraints of timelines
• Team player (those great personality types that people love to work with)
• Great communication skills 

Benefits of being part of our amazing team:

• Flexible working hours
• We don’t track your leaves & work-from-home
• Freedom to implement latest technologies & new ideas
• Lots of in-house training sessions &  an in-house product lab
• A pretty unique & unconventional culture and a damn cool office space
• Lots of ways to have fun - TT,  Indoor basketball, PS4, board games and variety of books to read