Roles and Responsibilities
· Supports customers by providing helpful information,
· Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Answering questions, and responding to complaints.
· Maintaining a pleasant work environment for your team
· Conducting quality assurance surveys with customers and providing
feedback to the staff.
· Possessing excellent product knowledge to enhance customer suppor
· Handling Customer concerns and complaints in a timely manner
· Informing Customers of upcoming promotions, offers, updates and
much more
· Courier Tracking, contacting courier people, give a feedback to
customer
· Semi Voice process
Subodh Popalwar
Software Engineer, Memorres
About Amazing Enterprises
About
Company social profiles
Similar jobs
Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Adobe XD
FigmaRole: Senior UI/UX Designer
Experience: 4+ Years
Location: Bangalore, India
Elocity is a clean tech start-up striving to make the world a better place through technology innovations. We are
building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by
working closely with the utilities, governments, and public.
Head quartered out of Canada, we are a team of highly specialised domain experts and problem solvers enabling
utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its
infrastructure needs to pave the way for electro mobility in future.
To know more visit https://elocitytech.com/
Job Description
Key Responsibilities:
1. Lead the design and development of user-centric and visually appealing user interfaces for our digital
products and platforms.
2. Collaborate closely with cross-functional teams including product managers, engineers, and
stakeholders to gather requirements and translate them into intuitive and elegant design solutions.
3. Create wireframes, prototypes, and user flows to effectively communicate design concepts and
interactions.
4. Conduct user research, usability testing, and gather feedback to iteratively enhance user experiences
and interface designs.
5. Stay updated with industry trends, best practices, and emerging design technologies to drive
continuous improvement and innovation.
6. Drive the UI/UX design process from concept to final implementation, ensuring consistency and a
seamless user journey across all touchpoints.
Qualifications:
1. Bachelor's degree in Design, Human-Computer Interaction, or a related field.
2. Proven experience of at least 5 years in UI/UX design with a strong portfolio showcasing your design
skills and innovative problem-solving abilities.
3. Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.
4. Solid understanding of user-centered design principles and best practices.
5. Experience with responsive and adaptive design, and a deep understanding of mobile-first design
principles.
6. Excellent communication and collaboration skills with the ability to work effectively in cross-functional
teams.
7. Passion for creating exceptional user experiences that align with the company's mission and values.
Join us in shaping the future of electric mobility and contributing to a sustainable world. If you're a creative and experienced UI/UX designer looking to make a meaningful impact, we invite you to be part of our dynamic team.
Position - HR Head
Job Description:
- The Head- Human Resources will play a critical role in attracting, developing and building human capital for the organization. The candidate must demonstrate strong functional knowledge of all aspects of human resource management in formulating and executing Human Resource Strategy, which aligns to the overall business goals.
- The candidate will be responsible for building a strong performance driven culture through appropriate HR interventions including talent management, learning and leadership development.
- The Head-HR will lead and contribute in strengthening the culture and key values of the organization to develop a strong and unique Employee Value Proposition for the organization.
- The Head-HR will be responsible for all functions within HR and work closely with various business functions in the organization to contribute to the company's overall success.
Job Responsibilities :
- Be a strategic advisor on all aspects of people management for the organization
- Develop and foster a work environment that is entrepreneurial, customer focused, results-oriented
- Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as Employer of choice
- Establish and maintain high levels of employee engagement activities and commitment
- Design and implement Annual Employee Satisfaction Survey (ESAT) and disseminate the feedback and learning to the entire organization
- Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information
- Design the annual HR budget and ensure optimal utilization of resources to ensure effective outcome for all HR metrics
- Responsible for Talent Management strategy including appropriate learning interventions and leadership development
- Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization
- Guide and coach the HR team to deliver efficient, high-quality HR solutions and services with respect to - Recruitment, onboarding, Performance Management, Employee Engagement,
- Organization Development, Training and Development, Rewards and Benefits
- Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle
- Build an organization that is fully compliant with all statutory and regulatory requirements
Skills/ Experience/ Education :
- Master's degree in Business, Human Resources or related field required
- Should have experience of establishing Human Resources as a strategic corporate asset and tool in building a unique corporate culture
- Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits
- Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management
- Experience in coaching and mentoring leadership to next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important
- Great team player and ability to work effectively in a matrix organization environment
- Strong written and oral communication is essential
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBWe are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Expertise in backend programming with Node.js and MongoDB.
- Experience with React.js and redux.
- Material UI and 3rd party libraries.
- Experience with clean code writing practices like avoiding callback hell like promises, async.
- Thorough understanding of Node.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
Responsibilities:
- Build Node.js APIs using microservices.
- Rewriting backend code with microservices architecture & Unit tests.
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
Swift
Objective C
iOS App DevelopmentSenior iOS Developer Job Description:
We are seeking a skilled and experienced Senior iOS Developer with a minimum of 3 years of professional experience in iOS app development. The ideal candidate will possess a strong
background in the Swift programming language and possess basic knowledge of SwiftUI and GraphQL.
Responsibilities:
1. Develop high-quality and robust iOS applications using Swift.
2. Collaborate with cross-functional teams, including designers and backend developers, to
implement and integrate features and functionality into iOS apps.
3. Participate in the entire app development lifecycle, from concept and design to testing,
deployment, and maintenance.
4. Identify and troubleshoot bugs, performance issues, and other technical problems in iOS
applications.
5. Stay up to date with the latest iOS development trends, tools, and technologies, and
actively contribute innovative ideas to enhance app performance and user experience.
6. Conduct code reviews and ensure adherence to coding standards and best practices.
7. Collaborate with the QA team to conduct thorough testing and ensure the delivery of
high-quality, bug-free iOS applications.
8. Continuously optimize and improve app performance, responsiveness, and efficiency.
9. Keep abreast of industry trends and advancements in iOS development, evaluate
and recommend new tools and technologies to enhance the development process.
Requirements:
1. Bachelor’s degree in computer science, Software Engineering, or a related field (or
equivalent work experience).
2. Minimum of 3 years of professional experience in iOS app development, with a strong
emphasis on Swift programming language.
3. Extensive experience with Swift and knowledge of UIKit.
4. Proficiency in using XCode, Interface Builder, and other iOS development tools.
5. Solid understanding of iOS app architecture patterns (e.g., MVVM) and design
principles.
6. Strong problem-solving skills and the ability to debug and resolve complex issues.
7. Familiarity with REST, GraphQL APIs and integrating backend services into iOS
applications.
8. Experience with version control systems, such as Git.
9. Ability to work effectively both independently and as part of a team, with excellent
communication and collaboration skills.
Type: Full time
Experience: 3+ years (Required)
Notice Period: 0-30 days (Preferred)
Location: Chennai
Salary package:18-22LPA
Work timing: 3PM - 12AM
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
MongoDBNodeJS (Node.js)Company: Runo – https://runo.in
Location: Hyderabad, India
Who We Are:
Runo is a product based funded company incubated at T-Hub (IIITH Campus) and currently operating from Cyber Towers, HiTec City. We offer Call Management CRM for sales teams across the world. We are currently scaling up the engineering team to support the continued growth of the user acquisition in the global market, after a steady success in the Indian market.
The Role:
Runo is looking for a Lead Backend Developer to join our team. The lead backend developer is responsible for scaling up the existing architecture to handle billions of requests every month (We are currently at a scale of 100 million requests per month). You will be contributing in architecting the database/reporting layer to support complex queries and data exports of millions of records. You will be a lead developer responsible for development of new software products and enhancements to existing products.
Our Ideal candidate:
- Proficiency in NodeJS.
- Expert knowledge of NoSQL Databases (MongoDB is preferred)
- Hands on experience of working on products handling more than a million requests per month
- 4-8 years of relevant professional work experience
- Self-motivated, able to work independently. Commitment to high quality.
Responsibilities:
- Contribute to the product architecture in handling millions of requests per day.
- Optimizing the architecture for regional data zones.
- Develop high performance, reusable & bug free APIs
- Optimize the existing APIs for performance (by data denormalization/ decoupling the long running APIs using queues)
- Get familiar with the AWS Services like API Gateway, Lambdas, SNS, SQS, SES
What We Offer:
- Competitive Salary
- ESOPs
- Medical Insurance
• Timing:- 10am to 7pm
• Job Location:- Opp. Sola over bridge, Ahmedabad
• No. of opening:- 3 position
• Exp.:- Mini. 1yrs to 3yrs
• Qualification:- Bachelors
Roles Details:-
• We have work to generate lead and forward to sales team.
• Data will be given to them.
• Pan India calling.
• Yes lucrative incentive program is there to motivate team members
• Female Candidate who have minimum 1 year’s relevant experience in sales, telesales.
• Age must not above 30 years.
• Fluent in Gujarati/Hindi and must able to converse in English as we have pan India calling, fluency in English preferable.
Working primarily in television and radio, Broadcast Engineers are responsible for the
installation, maintenance and operation of all broadcast-related equipment. They also
provide technical support in the arenas of film, concerts and music recording, ensuring the
quality production and transmission of both audio and video.
Broadcast Engineer Duties and Responsibilities
In order to provide technical support for all broadcast equipment, a Broadcast Engineer
performs many different tasks. We analyzed job listings for Broadcast Engineers in order to
identify these core duties and responsibilities.
Install Broadcast Equipment
The Broadcast Engineer is responsible for receiving and installing all new audio and visual
equipment. They must be capable of reading and understanding schematics and technical
manuals in order to effectively follow installation instructions.
Maintain Broadcast Equipment
The Broadcast Engineer is responsible for performing regular maintenance on all broadcast
equipment as well as preventative maintenance. This includes performing regular software
and hardware updates. Broadcast Engineers must be extremely knowledgeable regarding all
broadcast technology in order to effectively care for equipment and ensure that it does not
fail.
Troubleshoot Problems
Often working within time-sensitive environments or for live broadcasts, the Broadcast
Engineer must be able to quickly troubleshoot and diagnose video and audio issues. This
includes performing extensive testing before a recording or transmission, as well as solving
any problems that arise once a broadcast has begun. They may also have to communicate
with third parties, such as the equipment vendors, in order to troubleshoot and resolve
technical issues.
Repair Broadcast Equipment
Once a problem is diagnosed, the Broadcast Engineer, sometimes in conjunction with other
team members, is responsible for finding a solution and completing repairs to the equipment
until it is functioning well again. Often these repairs must be completed in a timely manner.
The Broadcast Engineer is also responsible for identifying when repairs are not possible and
new equipment must be ordered.
Recommend Enhancements
In order to stay updated with changing technologies and maintain excellent broadcast
quality, the Broadcast Engineer must come up with solutions for continual broadcast
improvement. This includes providing the company or studio with recommendations for
equipment updates, enhancements and modifications, and then performing them. Broadcast
Engineers also make suggestions for new technology and equipment when necessary.
Broadcast Engineer Skills
Broadcast Engineers must be able to solve complex problems in a timely manner. Often
working on strict deadlines or within live production environments, Broadcast Engineers
must be calm under pressure, have excellent time management skills and the ability to recall
extensive technical knowledge quickly. They must be detail-oriented in order to identify and
prevent potential technical issues. They must be able to prioritize and shift work priorities
quickly, maintaining flexibility and quick response time.
Core skills: Based on job listings we looked at, employers want Broadcast Engineers with
these core skills. If you want to work as a Broadcast Engineer, focus on the following.
Having broadcast or IT experience
Obtaining some technical education
Becoming proficient in Windows, Apple, and Linux operating systems
Possessing computer network or network security knowledge and training
Exhibiting experience in maintaining and operating transmission equipment
Having knowledge of audio and video software and applications
Demonstrating an ability to interface with clients and other departments
Advanced skills: While most employers did not require the following skills, multiple job
listings included them as preferred. Add these to your Broadcast Engineer toolbox and
broaden your career options.
NodeJS (Node.js)
PythonReact.js
HTML/CSSStarting out, we are building a platform to consult with our ‘Astro-advisors’ and engage in
wellness-focused activity-led content, called activity packs offered post consult. The packs will contain a wide range of activities like meditation, yoga, chants, affirmations, gratitude journaling, and other astrology related remedies. Over time we will expand to other advisors as well. A differentiated and highly trained supply and our content IP will be the two pillars of the business.
Team:
Aniket Lila, Co-Founder, CEO
• Investment Team at Nexus Venture Partners (largest homegrown VC in India, an early
investor in companies like Zomato, Snapdeal, Unacademy, Delhivery, Whitehat Jr, Postman, Druva)
• Corporate Development, Albertsons (2nd largest grocery store retailer in the US)
• BSc from Northwestern University, US
We are a team of 5 across product, content, ops, and business.
Progress:
We have closed a seed round from Nexus Venture Partners, Titan Capital (Snapdeal
founders) and high-value angels like Srini (Elance / Upwork), Ramakant (Livspace) and Vinay (President, Jio), and Farid (Sharechat). We are in stealth and currently building the first version of the product and hiring a kickass team. Our alpha version of the website is live.
Job Description:
We are looking for a hands-on full-stack engineer to join our core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology.
Roles and responsibilities:
● Leverage the DevOps team to ensure the product can be built, deployed, and tested
across all of the release cycles from dev to production
● Strong grasp of modern security principles and how to apply them to applications
● Work with stakeholders (product owners, project managers, and scrum masters) to
define and clarify requirements. Hands-on development with both front-end, middle-tier,
and back-end programming
● Work as per the defined project priorities and project schedules and complete the
assigned projects within allotted timelines
● Adhere to agile development methodologies
Experience you MUST have:
● Building RESTful web services using NodeJS
● Writing batch/cron jobs using Python and Shell scripting
● Web application development using JavaScript and JavaScript libraries and ReactJs
and other web technologies - HTML, CSS, and JS
● Basic understanding of JavaScript, Typescript, HTML, CSS, JSON, and REST-based
applications
● Experience/Familiarity with RDBMS or NoSQL Database technologies like MySQL,
MongoDB, PostgreSQL, ElasticSearch, and Redis
● Understanding of code versioning tools such as Git
● Experience with Docker and Kubernetes is a big plus
● Building applications deployed in the cloud using Amazon Web Services (AWS) and
understanding end-to-end deployment.
● Experiences in JS-based build /Package tools like Grunt, Gulp, Bower, Webpack,
and NPM
● Experience in video streaming and call / chat-based products is a big plus
● Experience in working with global remote teams is a plus
Skills/mindset you MUST have:
● Product-first thinking - Break complex problems into implementable solutions with
iterative mindset using the product
● Whole-brain problem solving - Uses right and left sides of the brain effectively -
Strong business judgment and analytical acumen with creative thinking
● Thrive in chaos - Comfortable with ambiguity but loves defining the boundaries
and parameters and getting shit done
● Communicate, care, inspire - Exceptional interpersonal and leadership skills - be
a leader and a team player
● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
● Want to have fun - if you are not happy and people around you are not happy, how
will we make the world a happier place? :)
● Curious and spiritual soul - Understanding of market and experience with
astrology, yoga, mediation, Art of Living, Isha Yoga would be a good plus
Why Astrology? $10B market with a target audience of 200M with 2M astrologers. Astrology is a 4,000-year-old trusted belief system which gives probabilistic insights into the future. People go to astrologers with problems (love and career majorly). They are at low points in their lives and are seeking help. They need guidance and motivation. Just like religion, astrology too gives us hope and brings positivity in our lives.
We want to bring a breath of fresh air to the industry and disrupt the industry using technology and product-first thinking. We want to build a trusted, positive, and relevant wellness brand for today’s audience and be India’s gift to the world.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres