Customer Support Executive

About Zygasa (zygasa.com)

Zygasa is building for the future of education - a future where learning is deeply personalised, instant, and built around the exact doubt a student has. We believe the next big shift in education will not come from more generic lectures or endless content libraries. It will come from AI-led learning support that understands where a student is stuck and gives help that feels specific, clear, and personal.

Zygasa aims to be one of the companies leading this shift. We are starting with students preparing for competitive exams like JEE, helping them get high-quality video explanations for very specific doubts. The larger ambition is to redefine how students ask questions, clear doubts, and learn

About the Role

We are hiring a Founding Growth Associate to own early growth experiments across influencer marketing, social media, paid ads, and AI-enabled content workflows. This is not a regular marketing role.

This is a zero-to-one builder role. You will work directly with the founding team and will be expected to move fast, try ideas, measure outcomes, and keep improving.

What You Will Own

Influencer Marketing

• Find relevant YouTube, Instagram, Telegram, and education creators.
• Reach out, negotiate pricing/deliverables, and manage creator conversations.
• Create briefs, hooks, talking points, and script inputs.
• Manage back-and-forth till campaigns go live.
• Track performance and build a repeatable influencer playbook

Social Media & Organic Growth

• Manage Zygasa social handles and create student-relevant content ideas.
• Experiment with reels, memes, carousels, student stories, and product-led content.
• Use trends and growth hacks to bring learners to Zygasa.
• Track reach, engagement, clicks, signups, and user quality.
• Figure out what content actually makes students try the product.

Paid Digital Marketing

• Run and monitor Instagram/Facebook ads, and Google ads if required.
• Test creatives, hooks, audiences, and landing pages.
• Track cost per click, cost per signup, and quality of users.
• Improve campaigns based on data and keep spend disciplined

AI-Enabled Execution

• Use AI for content ideas, captions, hooks, scripts, and campaign angles.
• Use AI-assisted tools for reels, shorts, creatives, and thumbnails.
• Create multiple content variations quickly.
• Research influencers, competitors, and student trends using AI.
• Summarise campaign performance and improve daily workflow efficiency.

What Success Looks Like in 3 Months

• Multiple influencer campaigns tested with clear learnings.
• Zygasa social handles become active, sharp, and consistent.
• We know which creators, hooks, formats, and channels work best.
• Paid ads tested with multiple creatives and audience segments.
• Quality students acquired at a disciplined cost.
• You independently own execution without daily hand-holding.
• Every week, there is visible learning, iteration, and improvement.

Who We Are Looking For

1. High ownership - takes responsibility without waiting for instructions.
2. Fast and agile - executes quickly and iterates faster.
3. Street-smart - can negotiate, follow up, and get things done.
4. Creative - can come up with sharp hooks, ideas, and campaigns.
5. AI-smart - uses AI tools to improve speed, output, and quality.
6. Analytical - cares about what worked, what did not, and why.
7. Clear communicator - can work with creators, students, and the founding team.
8. Headstrong but coachable - brings ideas but adapts based on feedback and data.
9. Excited about building - enjoys early-stage ambiguity and zero-to-one work.

This Role Is Not For You If

• You need a highly structured corporate setup.
• You wait for detailed instructions for every task.
• You only want to post on social media without owning growth.
• You are uncomfortable with negotiation, follow-ups, fast changes, or experiments.
• You do not actively use AI tools in your work.
• You care more about activity than outcomes.

Good To Have

• Experience with influencer marketing, creator outreach, or performance ads.
• Experience growing a student-focused page or community.
• Understanding of JEE/NEET/competitive exam students.
• Basic design or video editing sense.
• Comfort with ChatGPT, Claude, Canva, CapCut, Runway, Midjourney, or similar tools.
• Comfort with Google Sheets for campaign tracking.

Why Join Zygasa

This is a chance to join Zygasa at the earliest stage and help build the growth engine of an AI-first education company.

You will work directly with the founding team, run real growth experiments, use AI tools in practical workflows, and help shape how students discover and use the product.If you want to build, experiment, move fast, and take real ownership from day one, this role is for you.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities

• Build relationships with prospective clients
• Must be comfirtable with cold calling
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 2+ years in sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

Salary - Up to 22k In hand

Job Title: PHP Laravel Developer

Department: Research and Development

Experience: 1-3 years

Job Type: Full time/Permanent

Location: Mohali, phase 7, Industrial Area

Reports to: Technical Lead

Role Description

We are looking for a PHP Laravel Developer with Efficient, organized, and able to manage multiple projects at once. Assist team members & colleagues to solve technical issues. Developing and executing appropriate quality plans, project plans, test strategies, and processes for development activities.

You will be part of a talented software team that works on mission-critical applications, and your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle.

Job Responsibilities

⦁ Knowledge of PHP web frameworks including Laravel

⦁ Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.

⦁ Strong Knowledge of MySQL.

⦁ Understanding of object-oriented PHP programming.

⦁ Working knowledge of ReactJS/NodeJS (preferred)

⦁ Excellent knowledge of Vue.js

⦁ Proficient in creating REST APIs.

⦁ Ability to project manage.

⦁ Good problem-solving skills.

⦁ Ability to work with cross-functional teams.

⦁ Good at research and working under pressure.

Benefits:

⦁ Day shift

⦁ 5 day a week

⦁ Performance bonus

What you need to have:

• Graduation from any field
• 3+ years in a sales role
• Experience in B2B sales and corporate sales
• B2C sales
• Outstanding organizational skills
• Analytical mindset and good problem-solving skills
• Quantitative ability
• Attention to detail
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Strong time-management skills
• Negotiation and project management skills

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

• Implements new hire onboarding, orientation and employee recognition programs
• Performs routine tasks required to administer and execute plans on compensation, benefits and leave; disciplinary matters; disputes and investigations; performance appraisals and talent management; productivity, recognition
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
• Maintains compliance with employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Performs other ad-hoc duties as assigned
• Excellent verbal and written communication skills
• Excellent interpersonal, people management and conflict resolution skills
• Excellent organizational skills and attention to detail
• Proven experience in payroll processing, HRMS system, employee record management and other relevant databases
• Experience in implementing programs for employee benefits, improving engagement and to creating a healthy work environmentKnowledge of conducting upskilling, train
• ing and team building programsThorough knowledge of employment-related laws and regulations
• BBA and MBA in HR or related field required
• 3-5 years of experience in a human resource generalist role
•  

• Work on world-class solutions to deliver industry's leading Cloud operations management
• Develop system architecture, design and build platform services for scalable, resilient, multi-tenant Cloud SaaS. Examples of work include:
• Writing microservices based distributed applications
• Designing REST APIs for backend services
• Develop user-interface for our SaaS
• Handle cross-cutting microservices concerns such as externalizing configuration, logging, health checks, metrics, distributed tracing
• Work with customers, partners, and business leaders to architect solutions for Cloud Operations

• Has significant (3+ years) experience developing and deploying Cloud services for a large scale software projects on public clouds (AWS, GCP, Azure)
• Has hands-on experience building multi-tenant SaaS solutions on public clouds (AWS)
• Strong experience with React, NodeJS, Java, GO, Python
• Has expertise with microservices, infrastructure as code (IaC), continuous integration/delivery (CI/CD), etc.
• Has experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, Terraform)
• Basic knowledge of AWS security (IAM, Cognito)
• Knowledge of good engineering practices and agile culture
• Takes initiative in a fast-paced environment
• 100% hands-on and loves to code

• Experience with Prometheus, Grafana, ELK, Jaeger, etc.
• AWS certification
• Experience with machine-learning (ML), MLOps
• Experience with Apache Flink, Spark, Hadoop, or other
• Experience working remotely in a distributed team
• Startup experience

Who are we?

Storeking is an organization that has dedicated itself to transforming rural retail business through technology and playing a vital role in shaping the business eco system since 2012

Where are we?

Storeking Campus is located in the serene out skirts of Bangalore on Mysore road (about 3 KMs from NICE road) where the air is still fresh; we are amidst a lot of greenery, noise free ambience with friendly work hours. Facility to reach our campus is easy with a Shuttle service at a subsidized cost from Metro stations to Campus.

What do we do?

We are an organization that had pioneered in digitizing Rural India using Cutting edge Technology to cater Rural Consumers

If you are passionate about rural India and want to contribute meaningfully to the growth of Rural India, join us to in our growth story

What is your role?

Based in Bengaluru, this position is responsible for driving the StoreKing’s vision of disrupting distribution in Bharat. This is an exciting opportunity to be a part of Digital Economy of Bharat. This role is ideal for candidates who enjoy multi-dimensional/entrepreneurial role involves Concept Sales (Physical & Financial), Marketing, Channel Management, Business Development and Strategic Planning.

Duties & Responsibilities -

• Client Relations:  Ability to speak directly with customers/consumers & establish, Maintain, Retain and Grow professional relationship with clients and to draw a map to bring customers in Bharat to adopt digitization.
• Set & Monitor Goals: Create Monthly/Quarterly sales forecast & customer acquisition plans to be self-driven to achieve the same.
• Territory: Will be representative/accountable (Also work alongside the existing team to ensure seamless process to achieve goals) of assigned territory to improve revenue/customer base and maintain professional relationships.
• Assess Practices to create Improvement: Responsible for periodic assessment of the existing practices and contribute positively towards the improvement to achieve set goals of individual as well as for the organization.
• Training & Up-Skilling: Willing to undergo training as directed by organization and upskill oneself be various means available online and during work.
• Communication & Reporting: Ability to interact with customers of all levels and translating this into the actual requirements and report back to organization to achieve set goals.

KPIs -

Candidate’s KPIs measured in the following parameters,

• Customer Acquisition.
• Customer Retention – Low iteration ratio.
• Revenue generated – from new & existing customers.

What are we looking for in you?

eligibility Criteria -

• Candidates should have an MBA degree – Preferably in Sales/Marketing streams.
• Candidates should possess the basic knowledge of MS Office (Excel, Word & PowerPoint) & G-Suite & willing to learn online CRM, S&M tools.
• Candidate with multiple speaking/writing languages are preferred (South Indian).
• Candidates with excellent communication skills which suit the described profile are preferred.
• Strong knowledge of fundamentals of Management, reporting is a must

Candidates who are Aggressive, Go – Getter Attitude & Business Acumen, Analytical thinking & Problem Solving Ability are preferred