Customer Support Executive

Key Responsibilities

• Backend & API Engineering (60% Focus)
• Design and implement REST APIs and microservices for high-performance AI systems.
• Apply enterprise object-oriented programming best practices for secure, scalable backend services.
• Integrate AI-powered features with cloud-native architectures.
• Generative AI & LLM Development (40% Focus)
• Build LLM-powered features with the OpenAI API or other LLM APIs (reasoning and non-reasoning models, temperature tuning, version control).
• Implement retrieval-augmented generation (RAG).
• Apply advanced prompt engineering and model tuning techniques for optimized results.
• Deploy and manage solutions using Docker and secure integrations (e.g., SSO, Google Drive).

What We’re Looking For

• 10+ years of backend engineering experience (REST APIs, microservices, OO enterprise architecture).
• 3+ years of experience building AI/ML solutions (LLMs, RAG, OpenAI API).
• Strong hands-on Python expertise and object-oriented design patterns.
• Hands-on experience with Langchain, Lambda, Docker, and secure system integrations.
• Proven track record delivering production-ready, scalable applications.

About TensorIoT

• AWS Advanced Consulting Partner (for ML and GenAI solutions) 
• Pioneers in IoT and Generative AI products. 
• Committed to diversity and inclusion in our teams.  

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal-opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Description 

At TensorIoT India team, we look forward to bringing on board senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process.

What are the kinds of tasks Data Scientists do at TensorIoT?

As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client. 

Minimum Requirements: 

• Masters + 6 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 8 years of work experience in Machine Learning Engineering 3 years of Cloud Experience.  
• Experience working with Generative AI (LLM), Prompt Engineering, Fine Tuning of LLMs.
• Hands-on experience in MLOps (model deployment, maintenance)
• Hands-on experience with Docker.
• Clear concepts of the following:
• - Supervised Learning, Unsupervised Learning, Reinforcement Learning
• - Statistical Modelling, Deep Learning
• - Interpretable Machine Learning  
• Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis.
• Scientific & Analytical mindset, proactive learning, adaptability to changes. 
• Strong interpersonal and language skills in English, to communicate within the team and with the clients.

Preferred Qualifications: 

• PhD in the domain of Data Science / Machine Learning 
• M.Sc | M.Tech in the domain of Computer Science / Machine Learning 
• Some experience in creating cloud-native technologies, and microservices design. 
• Published scientific papers in the relevant domain of work. 

CV Tips: 

Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following: 

• Focus: 
• More focus on technical skills relevant to the job description. 
• Less or no focus on your roles and responsibilities as a manager, team lead, etc. 
• Less or no focus on the design aspect of the document. 
• Regarding the projects you completed in your previous companies, 
• Mention the problem statement very briefly. 
• Your role and responsibilities in that project. 
• Technologies & tools used in the project. 
• Always good to mention (if relevant): 
• Scientific papers published, Master Thesis, Bachelor Thesis. 
• Github link, relevant blog articles. 
• Link to LinkedIn profile. 
• Mention skills that are relevant to the job description and you could demonstrate during the interview / tasks in the selection process.  

We appreciate your interest in the company and look forward to your application.

Job description

We are looking for a data-driven and strategic Performance Marketing Specialist to manage and optimize our digital advertising campaigns across various channels. The ideal candidate will be responsible for developing, executing, and analyzing ROI-focused campaigns to drive user acquisition, conversions, and revenue growth.

Key Responsibilities:

• Plan, manage, and optimize paid campaigns across Google Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other performance marketing platforms.
• Monitor and analyze performance metrics daily (CPC, CTR, CPA, ROAS, conversion rates, etc.) to maximize campaign effectiveness.
• Conduct A/B testing on ad creatives, landing pages, and campaign strategies to improve performance.
• Collaborate with design and content teams to create compelling ad copy, creatives, and landing pages.
• Develop customer acquisition strategies aligned with business goals and target audiences.
• Use analytics tools (Google Analytics, Meta Pixel, etc.) to generate insights and make data-driven decisions.
• Manage performance marketing budgets and ensure efficient spend allocation across channels.
• Stay up to date with digital marketing trends, tools, algorithm updates, and best practices.

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 2+ years of experience in performance marketing, digital advertising, or growth marketing.
• Proven track record of running successful paid campaigns with measurable ROI.
• Proficiency in Google Ads, Meta Ads Manager, Google Analytics, and other performance tools.
• Strong understanding of online conversion funnels, attribution models, and customer journeys.
• Excellent analytical, communication, and project management skills.
• Familiarity with tools like SEMrush, Ahrefs, Hotjar, HubSpot, or similar is a plus.
• Experience with eCommerce, SaaS, or B2B marketing (optional, based on your business).

About role:

A focused and quality driven Content Writer having capacity to write clear and effective content for online and offline media for ultra-luxury segment multi-class assets in Real Estate.

Roles & responsibilities:

·       Research industry-related topics (combining online sources, interviews and studies)

·       Write clear marketing copy/content to promote our products/services.

·       Actively manage and promote existing and new product/services regularly through producing various content types, including brochure, emailers, social media posts, and blogs etc. as per the marketing and business plans

·       Coordinate with marketing and design teams for content marketing campaigns/ideation and creatives to drive leads and subscribers

·       Conduct simple keyword research and use SEO guidelines to increase web traffic

·       Prepare supers for video, updating website content, emailers and other interactive content.

·       Coordinate with different departments to receive detailed information required for preparing creatives, emailers, content as per the need

·       Ensure all-around quality and consistency (style, fonts, images and tone)

·       Update website content as needed

Requirements:

·       Post Graduate/Bachelor’s degree in English, Journalism or related field.

·       A minimum of 2-3 years of experience writing content for online/offline media

·       Knowledge of digital marketing tactics, including SEO, email marketing and web analytics

·       Excellent writing skills, as well as the ability to communicate and collaborate effectively

Experience in ultra-luxury/luxury segment or product line is preferred.  

At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform. We’re building our platform putting the focus on pragmatism, reliability, and maintainability. We believe that keeping the engineering complexity under control is key to preserving the development productivity and long-term evolution of a platform.

To bring this vision to life, we are building the infrastructure using Microservices architecture using the latest set of technologies that are also fun to work with such as Java, Scala, Postgres, Akka, Kafka with a completely automated DevOps pipeline from the get-go using tools like Chef, Jenkins, Grafana, Graylog.

We are looking for motivated engineers who will be working in a highly creative and cutting-edge technology environment to build a world-class financial services suite.

Why you should join us:

• You will redefine the financial services landscape for India in the coming years.
• Be part of a core Engineering team that will create innovative and scalable Fintech solutions.
• Work with passionate and experienced engineering, product & business workforce that believes in teamwork, and that helps fast-track learning on solving complex technical challenges.
• We are funded by the leading fintech VC `QED Investors` and other established Founders and Executives of awesome Indian companies.

What you will do if you join us:

• Propose solutions to solve complex system architecture challenges and actively lead the end-to-end development of the system.
• Create robust, flexible, consistent, and easy-to-use APIs
• Continuously strive for performance improvements, code reusability, and readability
• Understand the product in detail and predict potential issues in feature development.
• Mentor and lead junior members of the team

You should have:

• Ability to think of out of the box
• Tech or a higher degree in computer science or a related field.
• 3+ years of experience working on the back-end development for complex distributed systems who are willing to adopt any Programming language as per the requirement.
• Familiarity with any of the following – Java, C++, Scala, Kotlin, and frameworks like Spring, Play, Hibernate, Django, etc.
• Good understanding of Algorithms, Data Structure, OOP, Design patterns, Parallel programming, Multithreading concepts & Event-Driven Systems.
• Understanding of micro-services architecture and best practices.
• Experience with Relational databases such as MySQL, PostgreSQL, Oracle, or any NoSQL database.

It is a plus if you have:

• Familiarity with cloud platforms like AWS (Amazon Web Services), Azure or Google Cloud

Job description

• Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
• Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
• Hands-on experience with Windows 10/11 operating system environments
• Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
• Ability to perform remote troubleshooting and provide clear instructions.
• Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
• Excellent problem-solving and multitasking skills
• Address user tickets regarding hardware, software, and networking L1, etc.
• Manage and maintain IT asset inventory and documentation.

Desired Skills and Experience -

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of supporting pcs in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption