Customer Support Executive

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: 3-10 LPA

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day.

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas.

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Telecaller and Counselor to join our team and contribute to our mission of nurturing future leaders.

Job Description:

• As a Telecaller and Counselor at Bansal Classes, you will play a pivotal role in guiding and assisting aspiring students and parents in their educational journey. Your responsibilities include:
• Conducting outbound calls to potential students and their parents.
• Providing information about our courses, teaching methodologies, and the institute's reputation.
• Addressing inquiries and concerns in a professional and empathetic manner.
• Assisting students and parents in selecting the most suitable courses and programs.
• Maintaining a database of inquiries and follow-ups.
• Coordinating with our academic team to ensure accurate and up-to-date information is provided.

Requirements:

• Minimum of 3 years of experience in telecalling and counseling, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle both telecalling and counseling responsibilities effectively.

We are seeking a motivated and skilled Real Estate Tele Caller to join our dynamic team. As a Real Estate Tele Caller, you will play a crucial role in our real estate sales and marketing efforts. You should have a minimum of 1 year of experience in real estate calling and possess excellent English communication skills.

Key Responsibilities:

• Conduct outbound calls to prospective real estate clients to generate leads, qualify prospects, and schedule property showings.
• Build and maintain a database of potential clients and follow up with leads.
• Provide information about properties, services, and promotions to potential buyers.
• Maintain a high level of knowledge about the real estate market, our listings, and industry trends.
• Meet and exceed weekly and monthly call quotas and lead generation goals.
• Utilize CRM systems to record and manage client information and call activities.
• Collaborate with the sales and marketing teams to support the overall business objectives.
• Ensure excellent customer service, addressing client inquiries and concerns effectively.
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Qualifications:

• Minimum of 1 year of experience in real estate calling or a similar role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric attitude.
• Ability to work in a fast-paced, target-driven environment.
• Proactive and self-motivated with a strong work ethic.
• 
  

Benefits:

• Competitive salary, up to 20,000 INR per month.
• Incentives and bonuses based on performance.
• Training and development opportunities to enhance your skills.
• A supportive and collaborative team environment.

Site Location: Thane

Salary: Up to 20,000 INR per month

Experience: Minimum 1 year of relevant experience

Immediate Joining Required

Working Schedule: Weekends will be working (Saturday and Sunday), with the week off on Tuesday.

The candidate should have good communication skills. He/She should be able to communicate effectively with the client to generate the lead. The candidate will be given good incentives on generating business for the company.

Job Description:

• Develop and implement sales strategies to achieve sales targets
• Conduct market research to identify potential clients and market trends
• Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
• Meet with clients to present products or services and negotiate deals
• Conduct product demonstrations and presentations to potential clients
• Prepare and present proposals and negotiate contracts with clients
• Build and maintain relationships with existing clients to maximize sales opportunities
• Collaborate with another department to ensure the smooth delivery of products or services
• Stay up-to-date with industry trends and developments to inform sales strategies and tactics
• Provide feedback to the product development team on customer needs and preference
• Prepare and present sales reports to Sales Manager

Required Candidate profile:

• Bachelor's degree in engineering, Business, Marketing, or related field
• Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to travel as required

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

1. Prior experience in Inside sales
2. Target Driven
3. Excellent communication skills
4. Willing to work hard and achieve the target as a team player
5. Client-focused and less TAT for conversion
6. Ability to generate reference and leads from existing and prospects
7. Multi-lingual skills are added advantage
8. Basic use of computers, CRM and giving a demo to clients on trading software