Customer Support Executive

Required Skills: Advanced Excel & Data Import Skills, Data Accuracy & Attention to Detail, ERP / CRM System Handling, Process Execution & Troubleshooting, Operational Judgment & Consistency

Criteria:

1. Need candidates from Delhi-NCR only.

2. Candidate must have Excellent Communication skills.

3. Must be comfortable working in US Shifts.

4. Must have hands-on experience in Excel and data entry.

5. Should have experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.

6. Immediate Joiners are Preferred

Description

Department: Purchasing

Reports To: EVP, Purchasing

We are seeking a detail-oriented and proactive Data & Import Operations Associate to support key processes across presale management, product imports, allocations, and system data integrity. This role will serve as a critical link between multiple teams, ensuring accurate and timely data flow while improving efficiency in high-volume, repetitive tasks.

The ideal candidate is comfortable working with data imports, Excel, and system workflows. While many of the tasks have a clear start and finish, this position will also evolve as we identify new opportunities to streamline operations and support the business.

Key Responsibilities:

Presale & Allocation Importing

• Manage the process of removing presales from SX.e and importing updated retailer order quantities.
• Execute imports during low-activity periods to minimize business disruption.
• Troubleshoot errors and partner with the support team to reset processes when necessary.

Product Imports

• Perform timely imports for new products as they arrive.
• Manage overnight or batch imports for categories such as supplies, toys, or delayed arrivals.
• Ensure accuracy in repetitive copy/paste data entry tasks.

Catalogue & Website Clean-Up

• Standardize product naming conventions.
• Ensure all items have proper images.
• Review and align product pricing.

Allocations

• Execute allocation processes using predefined formulas and Excel tools.
• Apply judgment to nuanced allocation decisions while maintaining consistency.

Creatio Data Imports & Maintenance

• Upload and manipulate data within Creatio.
• Support data clean-up and accuracy initiatives.

Skills & Qualifications:

• Strong proficiency with Microsoft Excel and data entry.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to troubleshoot workflow issues and escalate when necessary.
• Comfortable with repetitive, process-driven tasks.
• Previous experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.

Sales manager (SaaS)

Company: Consumer Internet / E-Commerce

Company Size: Mid-Sized

Experience Required: 6 - 10 years

Working Days: 5 days/week

Location: Chennai

Key Skills: SaaS, B2b Sales, Customer Relationship Management (CRM)

Review Criteria:

• Strong sales executive profile
• Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms
• Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure
• Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.
• Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders
• Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.
• Along with Rewards, Loyalty, or Incentives platforms, HR Tech SaaS product experience will also be considered valid and mandatory-eligible domain exposure.
• B2B SaaS Product companies
• Tamil language proficiency is mandatory.
• Profiles with Only EdTech background will not be considered. Preferred (Consultative Selling): Strong listening skills with the ability to understand client business challenges and position SaaS solutions accordingly.

Preferred:

• Demonstrates entrepreneurial mindset, proactive approach, accountability, and high-energy sales attitude.
• Graduate/Postgraduate degree (Business / Marketing preferred but not mandatory).

Role & Responsibilities:

You will be responsible for serving the needs of the existing customers and closing sales deals to create new customers.

Key Responsibilities-

• Prepare for the sales calls including conducting research and building sales decks
• Leading the prospective client calls, sending pitches, and closing new deals.
• Presenting Xoxoday products as a solution to the prospective client’s business challenge/needs
• Manage the full sales cycle from prospecting to closing for new customers
• Should be flexible working in shifts or in different time zones
• Excellent communication and interpersonal skills.
• Develop a pipeline of qualified opportunities and consistently maintain an accurate forecast
• Liaise and partner with other internal departments to manage complex sales opportunities.

We are looking for a (Human Resources) HR Generalist to join our team and implement various human resources programs.

0-5 years of experience in a relevant HR role.

Self-starter with strong project management skills, capable of multitasking and meeting tight deadlines.

Good experience in employee relation, HR policies and recruitment.

Excellent communication and interpersonal skills.

Proficiency in MS Office, particularly advanced Excel and Word. Experience with global HR tools (e.g., Odoo) is a plus.

Strong problem-solving abilities, quick learner, and a people-oriented individual.

Passion for continuous improvement and experimentation, with the ability to be data-driven, analytical, and measure the business impact of solution.

Responsibilities

Partner with the business on key HR programs and initiatives, including onboarding, offboarding, HR systems, data analysis, leave management, and employee engagement.

Provide HR support for all onboarding and offboarding processes, including documentation related to employees.

Maintain strong attention to detail with data, and seek ways to continuously improve and automate practices, processes, and systems.

Operate effectively in a fast-paced environment, while remaining calm and ensuring that tasks are completed efficiently.

Strategize, initiate, and lead all employee engagement and diversity-related activities on the ground.

Serve as the first point of contact for all employees, addressing queries related to payroll, benefits, leave, and other concerns.

Review and analyze business metrics and documentation, including data on employee benefits, salary structures, and payroll practices, and recommend improvements.

Coordinate with Global people team to provide support, guidance and resolve their queries.

Focus on employee engagement and surveys, maintaining data, analyzing results and gaps, and suggesting improvements.

Act as a change agent in managing organizational change smoothly.

About the Company:

Xortechs Technologies Pvt Ltd is a creative media and marketing firm specializing in news video editing, advertisements, social media content, and brand promotion. We work with leading brands and organizations to craft visually engaging stories that connect with audiences.

Job Description:

We are looking for enthusiastic and creative Video Editors who are passionate about storytelling through visuals. The ideal candidate should have a good sense of timing, visual aesthetics, and the ability to bring ideas to life through video.

This role is perfect for fresh graduates from BA, BSc, or BCom backgrounds who have a keen interest in media, design, or digital marketing and are eager to build a career in the creative industry.

Key Responsibilities:

• Edit and assemble raw video footage into engaging content for social media, advertisements, and news stories.
• Add music, graphics, text, transitions, and effects to enhance storytelling.
• Collaborate with the content, marketing, and creative teams to meet brand guidelines.
• Ensure videos are optimized for various digital platforms (YouTube, Instagram, Facebook, etc.).
• Maintain an organized library of video assets and backups.
• Stay updated with the latest editing trends and techniques.

Required Skills:

• Basic knowledge of video editing software such as Adobe Premiere Pro, Final Cut Pro, or CapCut.
• Creative mindset with attention to detail.
• Good communication and teamwork skills.
• Time management and ability to handle multiple projects.
• Eagerness to learn and grow in a fast-paced environment.

Eligibility Criteria:

• Education: BA, BSc, or BCom (any specialization)
• Experience: Freshers and early-stage professionals are welcome.
• Age Limit: 18 – 28 years preferred

Perks & Benefits:

• Hands-on training in professional video editing and content creation.
• Exposure to real client projects.
• Career growth opportunities in creative and marketing fields.
• Friendly and supportive work environment.

Key Responsibilities:

• Develop and fine-tune large language models for diverse applications.
• Implement and optimize LLMs to create efficient, scalable solutions.
• Build intelligent agents that utilize LLMs to interact and perform complex analytical tasks.
• Collaborate with cross-functional teams to integrate LLM technology into our products and services.
• Conduct research to stay ahead of the latest trends and advancements in generative AI and machine learning.
• Document and present model development processes and results for stakeholders.

Required Qualifications:

• 4-8 years of experience in machine learning, specifically with generative AI and large language models.
• Strong proficiency in Python and familiarity with AI and ML libraries such as TensorFlow, PyTorch, and Hugging Face Transformers.
• Experience in fine-tuning LLMs and deploying AI models in a production environment.
• Proven ability to design and implement AI agents using LLMs.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.

Summary

Miko is an advanced consumer robotics innovation lab focused with the mission of Bringing Robotics and AI to every consumer home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in US, UK and India, and customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. 

Our flagship products, Miko 3 and Miko Mini (www.miko.ai), are playful companion robots that engage, educate and entertain kids. Their unique approach is to focus on child learning and development through self-initiated contextual topics that encourage conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users on subscription. 

Miko is powered by a proprietary emotional intelligence and adaptive personality engine, complex conversational and multilingual AI framework, edge and hybrid speech & vision recognition along with an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. 

The team at Miko team is an interdisciplinary team consisting of team members from electronics, embedded system, mechanical, industrial, robotics and AI engineering domains, Human Robot Interface designers, UI/UX designers, mobile and cloud software engineers, content creators, artists, mathematicians, neuropsychologists, marketing and sales mavericks, Customer support professionals and knowledge partners. 

The Role

We are looking for a middleware software engineer to join the team. In this role you will be working on designing, developing and optimizing the middleware stack for current as well as new companion robot products.

Work Experience & Qualifications

2 years or higher industry experience in the Software domain. No restrictions on degree/qualifications; only skills matter. (* for Junior role)

Responsibilities

• Designing and developing software on the product to enhance current functionality and add new features. Lead the technical delivery of assigned tasks/projects.
• Consistent coordination and collaboration with the Backend, AI, Product and QA team for efficient development cycles and testing for new features and improvements.
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules
• Ability to diagnose, troubleshoot and perform root cause analysis of critical business and production issues
• Strong technical leadership with experience building software engineering teams. Demonstrate strong ambiguity resolution skills to be able to break down ambiguous problems into simpler milestones and delegate to junior engineers

Requirements & Skills

• 2+ years of experience as a Software Engineer
• Expertise in C/C++ and Java
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with implementing various communication protocols like I2C, SPI, UART
• Experience working on Embedded Linux OS and Android
• Demonstrated experience in developing multi-threaded applications
• Experience with IPC including socket programming
• Should have hands on experience and thorough knowledge in STL, BOOST understanding of data structures and algorithms
• Experience with using Git as a version control system
• Excellent coding and debugging skills
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills

Responsibilities:

• Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take. 
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data. 
• Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
• Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
• Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
• Develop UI mock-ups and prototypes 
• Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.