Customer Support Executive

Job Title: Business Development Representative (BDR/SDR)

Experience: 2 to 5 Years

Location: Surat, Gujarat (On-site)

About VideoSDK:

VideoSDK is a product-based company building real-time communication infrastructure for developers. Our APIs and SDKs help teams add video, audio, and live streaming capabilities to their applications. We work with startups and global product companies across industries.

Role Overview

We are looking for a Business Development Representative who will focus on lead generation, first-level customer conversations, and opportunity qualification. This role is suited for someone with SaaS product exposure who enjoys outbound outreach and working with global prospects.

Key Responsibilities

• Identify and prospect potential customers through outbound channels such as LinkedIn, email, and calls
• Manage and qualify inbound leads based on defined criteria
• Conduct initial discovery conversations to understand customer needs
• Schedule and coordinate product demos with the sales team
• Maintain accurate lead and activity data in the CRM
• Collaborate with marketing and sales teams to improve lead quality
• Consistently follow up with prospects to move them through the sales pipeline

Required Skills and Experience

• 1 to 5 years of experience as a BDR, SDR, or in Inside Sales
• Mandatory experience working in a product-based SaaS or technology company
• Strong verbal and written communication skills in English
• Hands-on experience with outbound prospecting and lead qualification
• Good understanding of B2B sales processes
• Comfortable engaging with technical buyers

Education:

• BE / BTech in Computer Science, Computer Engineering, or Information Technology OR MCA, BCA, BSc IT, MSc IT

Good to Have

• Experience selling or prospecting developer tools or API-based products
• Exposure to global customers or international markets
• Familiarity with CRM and sales automation tools

What We Offer

• Work with a fast-growing, product-based company
• Exposure to global SaaS customers and developer communities
• Clear growth path into Account Executive or senior sales roles
• Collaborative, learning-focused work environment

• Bachelor’s degree in computer science, Web Development, or a related field (or equivalent practical experience).
• Minimum of 4 to 8 years of professional experience in Java

development.

• Strong proficiency in Java and object-oriented programming.
• Minimum of 4 years of experience in building microservices with Spring Boot.
• Solid understanding of RESTful APIs and experience with API design and integration.
• Strong problem-solving skills and the ability to think critically.

Responsibilities:

• Write high quality code & unit tests, builds, tests as per agreed timelines.
• Follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments etc.
• Keeps key stakeholders informed about progress and problems; avoids surprises.
• Organises and expresses ideas clearly and concisely.
• Exhibits excellent teamwork and helps achieve team goals.

Requirements:

• Exhibits strong problem solving skills.
• Strong grasp of computer science fundamentals and excellent problem solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 0-3 years of experience in product driven organisation.
• A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)

Technologies we're working with:

• MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava, Kotlin, Coroutines, Dagger and Retrofit.

• Own the end-to-end infrastructure of Sibros Cloud
• Define and introduce security best practices, identify gaps in infrastructure and come up with solutions
• Design and implement tools and software to manage Sibros’ infrastructure
• Stay hands-on, write and review code and documentation, debug and root cause issues in production environment

• Experience in Infrastructure as Code (IaC) to manage multi-cloud environments using cloud agnostic tools like Terraform or Ansible
• Passionate about security and have good understanding of industry best practices
• Experience in programming languages like Python, Golang, and enjoying automating everything using code
• Good skills and intuition on root cause issues in production environment

• Experience in database and network management
• Experience in defining security policies and best practices
• Experience in managing a large scale multi cloud environment
• Knowledge of SOC, GDPR or ISO 27001 security compliance standards is a plus

Sibros is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.