CRM Developer - MS Dynamics

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

• Discussing the project aims with the company requirement and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on Company feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Responsibilities

• Complex ABAP programming, testing and debugging functions related to the implementation of SAP modules
• Understand the requirements from provided functional designs and transform these requirements into the technical designs
• Close communication with functional teams /designers and build professional relationships with clients

Role & Responsibilities

This role will be leading analytics at WarehouseNow. You will be expected to drive data driven decision making with senior management and own product metrics

• Develop an In-depth understanding of user journeys on WarehouseNow Platforms and generate data driven insights & recommendations to help product business in meticulous decision making.
• End-to-end ownership of key metrics, work with respective product owners to understand areas we need to measure and ensure the needle is moving in the right direction.
• Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.
• Work cross-functionally to define problem statements, collect data, build analytical models and make recommendations
• Identify and implement streamlined processes for data reporting, dashboarding and communication
• Collaborate with Product for data tracking and implementation of tools like Google analytics, Firebase, etc. 

Key Competencies

• 3+ years of experience in core business analytics/product analytics.
• Excellent SQL, Excel abilities with working knowledge of scripting (Python, R, shell etc.)

• Background in Engineering /Statistics/Operational Research
• Bonus: Prior experience in a B2C Company

Job Summary

We are looking for a meticulous Software Development Engineer in Test (SDET) to review and contribute to production software, for someone with advanced programming skills who can create automation tests to augment/assist the manual testing process. As such, the SDET's responsibilities will include both software development and testing tasks, focusing on the testability, robustness, and performance of software.

Essential Duties & Responsibilities

· Understanding the flow of code and how it interacts with different components.

· Understanding project documents, customer demands, and product objectives to create and execute test cases.

· Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.

· Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.

· Handling technical communications and understanding customers' systems.

· Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.

· Noting/Communicating all testing actions you have performed in daily and weekly reports.

· Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.

· Researching test tools, methodologies, and trends and upgrading existing practices and processes.

· Managing/Owning the final quality on production release.

· Be able to participate as the quality representative on agile development teams with minimal supervision

· Have demonstrated ability to lead testing efforts, able to make their whole team better

· Demonstrate a solid understanding of Greenway’s QA Best Practices and be able to communicate those same practices and principles to QA team members as well as to scrum team members.

Experience

Education

· Bachelor’s degree in Computer Science, Technology or other related field.

· Equivalent work experience may substitute for a degree.

Minimum Qualifications

· Minimum of 2 years of experience with software development applications OR a minimum of 2 years of experience with software testing and quality assurance experience with demonstrated programming knowledge like C# or Java

Skills/Knowledge

· Experience with Jasmine, Karma, Jest, SonarQube is a huge plus

· Demonstrable knowledge of basic programming concepts and patterns

· Hands on experience with Cypress/Protractor/similar tools.

· Hands on strong knowledge of SQL

· Experience in Javascript or Typescript

· Experience in full engineering lifecycle of automation code including code reviews

· Experience in designing, creating, and maintaining automated testing for APIs/Microservices

· Experience in pair programming for unit tests / automation suites

· Experience producing defect reports

· Experience testing interfaces between multiple complex software systems

· Strong communication / organizational skills, analytical ability, and attention to detail required

· Experience working as part of an Agile development team

· Excellent designing and programming skills

· Knowledge of multiple programming languages and process management methodology

· Knowledge of test methodologies and tools

· Exposure to Behavior Driven Development and experience in programming and testing

· The ability to recognize risks and errors in an application

· Excellent verbal and written communication skills

· Solid problem-solving, time management and prioritization skills

· The ability to keep current with the constantly changing technology industry

· A passion for testing, development, and design

· Ability to track issues to a successful resolution

· Ability to adapt in a fast-paced, collaborative and interactive environment in which priorities and deadlines may change

How would you leverage your technical expertise to create extraordinary impact for our clients?

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. 

You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

For a team to thrive, it needs active collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an ambitious tech vision and acting as mentors for more junior-level consultants. They leverage their deep technical knowledge to solve more complex business problems and actively assess their team’s health, code quality and nonfunctional pipelines. 

You’ll spend time on the following:

• You will use continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible.
• You will work in collaborative, value-driven teams to build innovative customer experiences for our clients
• Create large-scale distributed systems out of microservices
• You will apply the latest technology thinking from our tech radar to solve client problems
• Efficiently utilize DevOps tools and practices to build and deploy software
• You will lead or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills 

Here’s what we’re looking for:

• You have at least 5 years of experience with two or more development languages such as Java, C#, or Ruby
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• Presence in the external tech community: you proactively share your expertise with others via speaking engagements, contributions to open source, blogs and more
• Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
• You enjoy influencing others and always advocate for technical excellence while being open to change when needed 
• You’re willing and able to commit to travel to client sites in order to solve their business problems
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker