Lead - UX Research / Analytics (Customer Experience,App/Web To

About the Role

We are looking for a detail-oriented and analytical Business Analyst with 2 to 4 years

of experience to join our team in Bangalore. The ideal candidate should be capable

of understanding business requirements, translating them into functional

specifications, and working closely with stakeholders, development teams, and QA

teams to ensure successful project delivery.

Key Responsibilities

 Gather, analyze, and document business requirements from stakeholders and

clients.

 Convert business needs into functional requirements, user stories, and

process flows.

 Work closely with product owners, developers, QA teams, and business

stakeholders to ensure clarity of requirements.

 Conduct gap analysis, feasibility studies, and impact analysis for new

requirements or changes.

 Prepare and maintain BRD, FRD, SRS, use cases, workflow diagrams,

wireframes, and user stories.

 Facilitate meetings, workshops, and requirement gathering sessions with

internal and external stakeholders.

 Support the software development lifecycle (SDLC) by ensuring proper

documentation and communication.

 Coordinate with QA teams during testing and UAT to validate business

requirements.

 Monitor project progress and help resolve requirement-related issues.

 Identify opportunities for process improvement and business optimization.

 Required Skills

 Strong understanding of Business Analysis methodologies and SDLC.

 Experience in preparing:

 BRD

 FRD

 SRS

 User Stories

Use Cases

 Flow Diagrams / Process Maps

 Good knowledge of Agile / Scrum methodologies.

 Excellent communication, documentation, and stakeholder management

skills.

 Ability to work with cross-functional teams and manage multiple priorities.

 Strong analytical and problem-solving abilities.

 Proficiency in tools such as:

 JIRA

 Confluence

 MS Excel

 Visio / Draw.io / Lucidchart

 PowerPoint / Word

Preferred Qualifications

 Bachelor’s degree in Business Administration, Computer Science, Information

Technology, or a related field.

 Experience working in IT services / software development / product

environments.

 Exposure to wireframing tools and basic SQL is an added advantage.

 Certification in Business Analysis / Agile / Scrum is a plus.

Job Description:      

• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Team leadership and provide technical leadership to Scrum teams
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Certification Mandatory- L1 and L2 a
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for a skilled and experienced Senior Frontend Developer specializing in frontend development to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.

Responsibilities:

Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.

Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.

Write clean, maintainable, and scalable code while adhering to best practices in frontend development.

Perform code reviews, optimize application performance, and debug issues for a smooth user experience.

Stay updated on the latest frontend features and web development trends to bring innovative ideas to the team.

Skills & Requirements

Angular 18+, TypeScript, Async Programming (e.g. Observables, Promises, RxJS, Signals), State management (e.g. ngRx, ngXs), Component libraries (e.g Angular CDK, PrimeNG), React.JS, State management (e.g. Redux), Component libraries, NextJS, Vue JS , TypeScript, State management (e.g. VueX, Redux), Component libraries (e.g Vuetify), NuxtJs, APIs (e.g. REST, RESTful API), Async Programming (e.g. Observables, Promises), Lazy Loading, Unit testing (e.g Jest), Integration testing / E2E testing (e.g Cypress), Linting (e.g. ESLint, Prettier, SonarLint), Build Tools (e.g. npm, webpack), Dev Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Progressive Web Apps / pwa, Other APIs (e.g. GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), Containerisation (e.g. Docker, Kubernetes / K18n), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), Cloud experience (e.g. AWS, Azure, GCP).

1. Preparation of Drawings, Estimates, Calculations, etc for covered and not covered items (MEP) for running properties.
2. Prepare technical documentation for structural and MEP works.
3. Preparing Queries/ Clarifications getting cleared from a consultant.
4. Preparing the bill of Quantities (BOQ) as per the drawing.
5. Comparison of BOQ with Technical specifications.
6. Mechanical, Electrical, and Plumbing engineering execution works
7. MEP Engineer has to identify problems in the execution, planning, managing, and delivering of multiple projects.

Required Candidate profile

1. Preparation of detailed specifications for selected items.
2. Preparation of RA Bills & certification.
3. Reconciliation of materials and certification of RA bills of contractors to the management for every month