Lead UI UX Designer

Role Purpose:

To handle day-to-day HR activities and support smooth people operations in the company.

Key Responsibilities

• Handle recruitment: sourcing, calling, scheduling interviews
• Support onboarding and employee joining formalities
• Maintain employee records and HR documents
• Track attendance, leave, and basic payroll support
• Coordinate with department heads for HR requirements
• Support employee engagement activities
• Assist in handling employee issues and grievances
• Ensure HR policies are followed

🚨 Priority Requirement – Salesforce Solution Architect

📍 Location: Bengaluru | Hyderabad | Mumbai | Pune | Mohali | Delhi

🕒 Shift: Noon | 🏢 Work from Office

✨ Key Focus: Highly skilled candidates with excellent communication skills

🔑 Role: Salesforce Solution Architect (Classic ➝ Lightning Migration)

Responsibilities:

• 🚀 Lead end-to-end Classic → Lightning migration
• 🗂️ Redesign data model (optimize custom → standard objects)
• ⚡ Configure Lightning features (Dynamic Forms, Flows, Omni-Channel, Pages)
• 🛠️ Recommend & implement AppExchange solutions
• 🤝 Collaborate with dev, admin & QA for releases
• 🔒 Ensure security, profiles & permissions compliance
• 🎯 Act as trusted advisor for Salesforce roadmap

Qualifications:

• 🏆 7+ yrs Salesforce exp. | 3+ yrs Lightning implementations
• ☁️ Expertise: Service Cloud, Marketing Cloud, Case Mgmt, Digital Engagement
• 🔄 Proven Classic → Lightning migration exp.
• ⚙️ Strong low-code/no-code (Flows, Dynamic Actions)
• 🎓 Salesforce Certified Architect (preferred)
• 💬 Excellent communication & stakeholder management

Roles and Responsibility:

• Experience with Ruby on Rails, along with other common libraries such as sidekiq, Webpacker, apartment, and ros-apartment.
• Good understanding of the syntax of Ruby
• Good experience with payment gateway integrations
• Basic knowledge of the AWS server
• Understand code versioning tools Git, and Bitbucket
• Basic understanding of front-end technologies, such as JavaScript, HTML4 & HTML5, CSS3, AJAX, jQuery
• Maintain efficient, reusable, and reliable Ruby code.
• Maintenance of the web backend of POS (Point of Sale) business applications
• Collaborate with multi-functional teams to define, design, and ship new features in a dynamic work environment.

Responsibilities:

• Contact potential customers via telephone to promote products or services.
• Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
• Understand customer needs and requirements to recommend the most suitable products or services.
• Provide accurate information about product features, pricing, and after-sales services.
• Keep detailed records of calls and customer interactions, including recording sales and lead information.
• Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
• Meet or exceed sales targets and performance goals on a weekly and monthly basis.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
• Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
• Maintain confidentiality of customer information and adhere to company policies and procedures.
• Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Proven experience as a telecaller or similar sales/customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to effectively engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Good listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work in shifts and adapt to changing priorities.
• Positive attitude and willingness to learn and grow in a dynamic environment.

Evaluate new use cases to identify product-market fit and evolve the value proposition of existing use cases through user feedback · Engage with customers and work with internal stakeholders like sales, solutions and engineering teams in creating innovative solutions · Create artefacts and run marketing campaigns to scale existing and new Go-to market initiatives · Enable sales, solutioning and marketing team to position the product in appropriate markets and channels.

You Are (behaviours to display - DRIVE) · Must be able to collaborate across stakeholders – Internally (Sales, Marketing, Solution Architects, Solutions Engg, Service Delivery and Assurance) and Externally (Customer forums, Partners, etc) · Understanding on Industry footprints & great product knowledge would be an additional advantage. · Highlight DRIVE behaviours – Accountability & Ownership, Collaboration, Innovation & Agility

You have

experience in

(including any

education

background &

Certifications) · B.E. / B.tech with Masters Degree in Management from a premier institute with 2 - 6 years of enterprise product or technology roles. · Prefered experience: o Cloud, IT/SI/Telecom organizations o Experience in working with Large enterprise environment o Pro-active liaise with other company functions (e.g. Sales / Marketing / Solutions / Service

• Participate in requirements
• Maintain and improve web Design mobile-based web features.
• Work closely with Scrum team to ensure quality throughout the entire software development
• Maintain high standards of software quality by establishing, adopting and following good practices and processes
• Monitor systems to ensure they meet both customer needs and business goals
• Solve problems by crafting software solutions using maintainable, testable and modular code
• Collaborate within a team by participating in code reviews, pairing sessions, architecture discussions and planning

• Write robust, testable code, along with unit, functional, acceptance and/or user tests to validate every change
• Challenge your fellow team members to grow and enhance our team with new, diverse talent
• Mentor interns and other software engineers to grow their technical skills
• Work closely with Scrum team to ensure quality throughout the entire software development cycle.
• Identify and propose dev toolsets to enhance and extend the dev team’s capabilities & efficiency
• Manage business context and pressures around quality and time to market
• Stay up-to-date on emerging technologies

Job Responsibilities

• Manage a team of talented engineers and oversee daily execution
• Work with product managers in planning sprints and task estimation
• Remove roadblocks for teams and increase delivery velocity
• Provide technical leadership to the team
• Be Technical SME in client meetings
• Be a stickler for code quality, test coverage
• Coach and grow engineering team

To be successful in this role, you need to have/be:

• Proven track record in managing engineering teams and delivering quality products.
• Experience in Ruby on Rails, React JS tech stacks
• Experience in building high performance web applications/APIs
• Top notch analytical/problem solving/debugging skills
• Should have proven ability to build, lead and develop a team
• Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear overview of the priorities
• Excellent verbal, analytical, organizational, and written skills