
Total Exp: 7+ years
Job Location: Ahmedabad - WFO
We are seeking a talented Lead UI/UX designer to join our team. As a Lead UI/UX designer, you will be responsible for creating intuitive and visually appealing designs that meet our clients' needs and enhance the user experience.
Responsibilities:
- As a Lead you will be responsible for leading a team and Designing and creating visually compelling websites that align with brand guidelines and objectives.
- Ensuring all designs are optimized for digital platforms and adhere to best practices for web and social media.
- Developing intuitive, usable, and engaging interactions and graphic designs for mobile.
- Prepare wire frame, mobile app design, web design & concept design
- Collaborating with cross-functional teams throughout the design process.
- Participating in the development process from definition, through design, build, test, release, and maintenance.
- Stay abreast of design trends and look for creative ideas and inspiration in parallel analogous worlds.
- Research and track advancements in mobile application design patterns.
- Break any design problem down into viable actionable chunks and solve them with clarity and precision.
- Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.
Requirements:
- Minimum 7 years experience as a UI/UX designer in IT Services with a strong portfolio showcasing design projects.
- Proficiency in wireframing tools.
- Up-to-date knowledge of design softwares, including Adobe Illustrator, Photoshop, and Figma.
- Familiarity with responsive design principles.
- Excellent communication and teamwork skills.
- Strong time-management abilities
- Kindly revert back if interested for the same and send me your updated resume and Portfolio.

About Tops Infosolutions
About
TOPS Infosolutions, an IT Services & Enterprise Solutions Provider, combines Tech Expertise and Business Intelligence to enable Organizations make most of their business operations and customers. As a software development and consulting company, we offer services to enterprises and startups, over 250 clients in more than 20 countries entrust TOPS in diverse industry verticals of software development including real estate, healthcare, retail, hospitality, food and beverages, manufacturing, etc.
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Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
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Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
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Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
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Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
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Ask customers targeted questions to quickly understand the root of the problem.
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Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
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Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
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Document and follow-up of customer suggestions for continued improvements to Development Team.
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Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
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Constantly Improve Product Knowledgebase to use internally and a FAQ.
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Work on improvement of customer's FAQ and User manual.
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Taking ownership of customer issues reported and seeing problems through to resolution.
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Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
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Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
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Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.


OVERVIEW OF REACH52 AND OUR WORK
reach52 (R52) is a fast growing, social enterprise start-up working to bring sustainable, universal basic healthcare services to users in low-access, developing regions. We do this through an innovative service model, an off-line technology platform and embedding support within communities to help residents access care, knowledge and other services we deliver.
Our mission is divided in to two parts: community access, navigation and healthcare support on the one side; and ultra-low-cost fill-in services to sustain the solution on the other. This allows core healthcare services and treatments to reach further into communities where state of the art services don’t always get to. Our fill-in services allow treatments for life threatening conditions to be accessed reliably and with continuity, so minimising the risk of relapse or crippling financial problems. At the current time our income comes from grant funding and the value of our data services. This, together with other funding streams, provides a sustainable solution so that the services become embedded in the communities we serve.
OVERVIEW OF THE ROLE
In 2019, reach52 was been awarded funding from a major bank to grow into India. We would like tohire a highly motivated Junior Software Engineer to support the designing and delivery of enterprise solutions, applications and integrations in India. India is a new market for us, and we are rapidly expanding our userbase and need to continue to build our portfolio of integrated applications that work in a challenging, off-line environment. We currently use document databases to replicate data between a master and the off-line applications. We have extended workflows that mean our processes flow through Java/Kotlin applications on android and through web technologies depending on the access channel. We support interactions with communities, commercial, logistics and police offices. We need extend our support for internationalisation and localisation and to integrate external services such as local payment options to our commercial applications, together with access to data from third parties. The role will involve the continuing development of a cross application technology solution with emphasis on cost and productivity and existing investment. The candidate should be able to work well with the dev team based in Manila, Philippines.
Title: Junior Software Developer
Employment: Full time contract with probation period
Start Date: Mar 2020
Location: Bangalore
Reporting to: CTO
ROLE SCOPE AND RESPONSIBILITIES
The core role scope and responsibilities will be:
• Understand and analyze user requirements and defects;
• Design and develop R52’s existing Java/Kotlin-based applications;
• Work on new development projects;
• Work with users and stakeholders to scope out new requirements;
• Work as part of a distributed team.
PERSON SPECIFICATION
The ideal candidate will have:
• Strong communication skills;
• 2-4 years software development experience;
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o Cloud platforms
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o Design of off-line services
o Containerisation (Docker)
o Release Management and Deployment (Kubernetes)
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