Lead - Influencer Marketing

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Hi,

We are looking for candidate with experience in DevSecOps.

Please find below JD for your reference.

Responsibilities:

Execute shell scripts for seamless automation and system management.

Implement infrastructure as code using Terraform for AWS, Kubernetes, Helm, kustomize, and kubectl.

Oversee AWS security groups, VPC configurations, and utilize Aviatrix for efficient network orchestration.

Contribute to Opentelemetry Collector for enhanced observability.

Implement microsegmentation using AWS native resources and Aviatrix for commercial routes.

Enforce policies through Open Policy Agent (OPA) integration.

Develop and maintain comprehensive runbooks for standard operating procedures.

Utilize packet tracing for network analysis and security optimization.

Apply OWASP tools and practices for robust web application security.

Integrate container vulnerability scanning tools seamlessly within CI/CD pipelines.

Define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaborate with software and platform engineers to infuse security principles into DevOps teams.

Regularly monitor and report project status to the management team.

Qualifications:

Proficient in shell scripting and automation.

Strong command of Terraform, AWS, Kubernetes, Helm, kustomize, and kubectl.

Deep understanding of AWS security practices, VPC configurations, and Aviatrix.

Familiarity with Opentelemetry for observability and OPA for policy enforcement.

Experience in packet tracing for network analysis.

Practical application of OWASP tools and web application security.

Integration of container vulnerability scanning tools within CI/CD pipelines.

Proven ability to define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaboration expertise with DevOps teams for security integration.

Regular monitoring and reporting capabilities.

Site Reliability Engineering experience.

Hands-on proficiency with source code management tools, especially Git.

Cloud platform expertise (AWS, Azure, or GCP) with hands-on experience in deploying and managing applications.

Please send across your updated profile.

Designation: Java Back End Developer

1. Strong in Java , Spring Boot, ver.x (Microservices)
2. 5+ year’s software engineering experience working with large scale applications and projects.
3. Knowledge of best practice software development methodologies and coding standards.
4. General knowledge of public cloud infrastructure and data solutions (e.g. AWS)
5. Broad experience designing and developing scalable, resilient, performant applications:
6. Distributed systems
7. Microservices design and implementation
8. Experience working on, and deploying, large scale systems in Java 
9. Experience with relational DBs like MySQL, SQL Server or Oracle.

💥 What will you do?

As a Lead Backend Engineer, you will

• Build out and help scale our Django (+ReactJS / VueJS) based web application as we add new features and customers

• Help us transition from monolithic system architecture to microservices and serverless system architecture to help meet our future scaling requirements

• Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
• Build out features to enable multi-channel customer acquisition include partner channels, enterprise channels, and government channels
• Integrate third-party plugins to enhance customer experience and internal tooling build internal tooling to improve internal team efficiencies.
• Actively participate in code reviews
• Work with our quality assurance team to improve coverage on our automated testing suites

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• Prior experience of a few years (3+ years) with python based frameworks as Django or Flask would be essential to work on our application stack.

• You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.

• You enjoy designing software architecture by collaborating with engineering managers, architects, and other lead engineers to explore existing systems, determining areas of complexity, potential risks to successful implementation.

• You enjoy coaching folks to achieve outcomes through nudges.

📢 Other information you may want to consider 

• We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
• Our backend tech stack includes Django, FastAPI, Postgres, Redis, Clickhouse, and TigerGraph. Our environments are managed through Docker, Kubernetes, and Terraform.

Responsibilities :-

·        Discuss training plans with customers to build custom courses to suit their needs.

• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

Teaching

Adaptability

Public speaking

Active listening

Communication

• Bachelor's or Graduate's Degree in business, business administration, computer science or railroad engineering or equivalent experience.
• Experience with LMS, Cloud, Cloud computing, computing, and Camtasia processes, software and systems.
• A leader and collaborator with strict attention to detail.
• Comfortable making decisions and suggesting problem solving measures.
• Can run expercies and other mechanisms.
• Prior consulting experience.
• Demonstrated skill at time management.

Requirements -

• Bachelor’s Degree with 0-3 years of industry experience as an automation tester in Selenium/Python and Appium/Python
• Hands on Experience in designing highly reusable and efficient Automation Test framework design in Selenium/Python and Appium/Python and able to maintain/support an automation framework
• Experience in building and adhering the automation processes/standards and guidelines to meet code quality benchmark and robustness of overall framework for future maintenance
• Experience in developing high-quality test automation suite in a cross-browser environment
• Experienced in working with different Data Types, Variables, Operators, Flow Control Statements, and Methods
• Ability to handle exceptions, File I/O, API interactions and Database Operations
• Good understanding of QA methodologies, software testing life cycle and processes.
• Good knowledge of different types of Element Locators, Inspecting Elements and Selenium WebDriver API Commands or Methods
• Rich experience in failure debugging and writing clean & efficient code with strong SQL skills
• Strong analytical and problem-solving skills
• Experience in building end to end automation scripts with code modularity and reusability

Preferred -

• Experience in Automation development in an agile environment
• Working knowledge of test management tools Visual Studio/JIRA
• Responsible for maintaining latest code artifacts in version control systems like GIT.
• Experience in setting up and configuring test environments is highly preferred
• Ability to effectively articulate technical challenges and solutions
• Expertise in database testing including designing and manipulating test data, validating stored process, jobs, triggers and replication.
• Experience with functional testing of web and Android/iOS App.

I'm the founder of Version One Labs (look me up on LinkedIn) and I want you to work with me on an interesting new idea!

I was previously Director of Engineering at Crunchbase, led product and engineering at Oncue (venture-funded B2B SaaS) and have built products at multiple bay area startups. I run a product development studio, Version One Labs, that works with startups here in California. The website is a bit out of date but I’m currently working with a few exciting startups to help them with their product dev efforts.

This role is for a different mission though. I am currently in the early stages of building our first internal product and am looking for 2-3 scrappy, driven, and sharp developers who are interested in working on exciting ideas and build products from the ground up. 

You will learn a lot in the process.  If you have startup dreams of your own and are interested in some day doing your own thing, I strongly believe this experience + the wealth of knowledge I can share with you could be invaluable for you.

Here's what I'm looking for:

- you must be highly proficient with React (typescript, redux etc etc) or Rails (strong database design, clean code, and API building skills). I will check for your fluency with both.

- you enjoy the process of building something from scratch and don't require a ton of hand holding, i.e., you are self-driven

- you like the autonomy and freedom of working on early stage stuff and can manage your own time (I don't boss around and like working with people who I don't have to manage too much)

- you have utmost integrity (tell me what you don't know and deliver what you say you will, when you say you will)

- you are willing and open to new ideas and are a fast learner

If this is appealing to you, please apply. I respond quickly.