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Technical Support Engineer
About the Role:
We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.
You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.
Key Responsibilities:
Technical Investigation & Bug Identification
- Review application logs, error messages, and stack traces to diagnose issues
- Read and navigate through our MERN stack codebase to understand system behaviour
- Reproduce reported bugs in staging/development environments
- Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
- Perform root cause analysis and provide technical insights to the engineering team
Monitoring & Proactive Support
- Monitor AWS infrastructure health and application performance metrics
- Identify patterns in support tickets that may indicate broader system issues
- Collaborate with engineering on bug fixes and verify resolutions in production
- Test new features from a customer perspective before release
Required QualificationsTechnical Skills
- Strong understanding of web application architecture and software engineering principles
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and understand JavaScript/TypeScript code
- Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
- Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience with Git and version control concepts
- Knowledge of browser developer tools for debugging frontend issues
Soft Skills
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Strong analytical and problem-solving mindset
- Patience and empathy when dealing with frustrated customers
- Self-motivated with ability to manage multiple issues simultaneously
- Detail-oriented with good documentation habits
Experience
- 1+ years in technical support, customer success, or similar role
- 1+ years working with or around software development teams
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Nice to Have
- Experience with AWS troubleshooting and CloudWatch logs analysis
- Familiarity with containerization (Docker) and CI/CD pipelines
- Previous experience in a SaaS or platform company
- Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
- Exposure to agile development methodologies
What You'll Work With
- Frontend: React.js applications with modern JavaScript/TypeScript
- Backend: Node.js/Express.js APIs
- Database: MongoDB, MySQL
- Infrastructure: AWS (various services)
- Tools: GitHub, JIRA, Slack
- Environment: Fast-paced with direct access to engineering team
- Program Delivery: Own end-to-end delivery across multiple parallel workstreams — plans, dependencies, risks, budgets, and outcomes.
- Stakeholder Management: Run steering committees, executive readouts, and weekly governance with VP/Director-level leadership.
- Vendor Management: Coordinate third-party vendors, hold them to commitments, and escalate with judgment.
- Communication: Deliver crisp status reporting, early risk flagging, and zero-surprise escalation management.
- Alignment: Align engineering leads, architects, and client teams on priorities; unblock delivery without micromanaging.
- US Overlap: Maintain US business-hours overlap for daily client leadership interaction and real-time decision-making.
Must-Have Skills
- Technology Delivery: 12+ years in technology delivery, with 6+ years running multi-team, multi-million-dollar programs.
- Stakeholder Expertise: Track record of owning C-level and VP-level client relationships, including expectation resets.
- Executive Communication: Written and verbal communication at executive standard; presence in leadership rooms.
- Vendor Management: Contracts, SLAs, and performance management of third parties.
- Consulting Background: Comfortable representing the firm to the client.
- US Hours: Proven ability to work US-overlapping hours consistently.
- Program Governance: Strong command of RAID, financials, resourcing, and change control (PMP/SAFe/PgMP a plus).
Good-to-Have Skills
- Experience with DevOps Programs, Observability, or Platform Engineering.
- Expertise in Onsite-Offshore Delivery.
- Experience Recovering Troubled Programs or taking over from underperforming vendors.
Perks & Benefits
· Competitive salary + performance bonuses
· Remote-first culture with flexible hours
· Health, dental, and vision insurance
· Annual learning & certification budget
· Work with a passionate, mission-driven team
Experience: 2+ Years
Key Skills:
- Programming Languages: C# or VB.NET
- Server-Side Technologies: ASP.NET / MVC
- Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web Sockets
- Database: SQL Server
Location: Navi Mumbai, Mumbai, Noida, Bengaluru, Hyderabad, Chennai, Gurugram, surat, Bhopal
Job Location: Bangalore/Mumbai
Exp: 3-10+ Yrs
Job Title: DevOps Engineer
About TradeLab:
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions.
Key Responsibilities
- DevOps Strategy & Leadership
- Contribute to defining and executing the DevOps strategy for high-frequency trading and fintech platforms. Mentor junior engineers and collaborate with cross-functional teams to foster a culture of automation, scalability, and performance.
- Work closely with engineering and product teams to align infrastructure initiatives with business objectives.
- CI/CD and Infrastructure Automation Design and optimize CI/CD pipelines for ultra-low-latency trading systems.
- Implement Infrastructure as Code (IaC) practices using Terraform, Helm, Kubernetes, and automation frameworks.
- Establish best practices for release management and deployment in mission-critical environments.
- Cloud & On-Prem Infrastructure Management Manage hybrid infrastructure across AWS, GCP, and on-prem data centers ensuring high availability and fault tolerance.
- Implement networking strategies for low-latency trading, including routing and performance tuning.
- Drive cost optimization and scalability initiatives across multi-cloud environments.
- Performance Monitoring & Optimization Set up and maintain system performance monitoring using Prometheus, Grafana, and ELK stack. Implement alerting and automated remediation strategies for zero-downtime operations.
- Conduct root-cause analysis and performance tuning for systems handling millions of transactions per second.
- Security & Compliance Apply DevSecOps principles across all environments.
- Ensure compliance with financial regulations (SEBI and global standards) and maintain audit trails.
- Drive security automation, vulnerability management, and IAM policies.
Required Skills & Qualifications
- 3–8 years of experience in DevOps, with exposure to leadership or team mentoring.
- Strong expertise in CI/CD tools (Jenkins, GitLab CI/CD, ArgoCD). Hands-on experience with cloud platforms (AWS, GCP) and hybrid infrastructure.
- Proficiency in Kubernetes, Docker, and container orchestration. Solid experience with Terraform, Helm, and IaC principles.
- Strong Linux administration and networking fundamentals (TCP/IP, DNS, firewalls). Experience with monitoring tools (Prometheus, Grafana, ELK).
- Proficiency in scripting languages (Python, Bash, Go) for automation. Understanding of security best practices, IAM, and compliance frameworks.
Good to Have
- Exposure to ultra-low-latency trading infrastructure or high-frequency trading systems.
- Knowledge of FIX protocol, FPGA acceleration, or network optimization techniques.
- Familiarity with Redis, Nginx, or other real-time data handling technologies.
- Experience in advanced performance tuning for microsecond-level execution.
Why Join Us?
Work with a team that expects and delivers excellence. A culture where innovation and speed are rewarded. Limitless opportunities for growth—if you can handle the pace. Build systems that move markets and redefine fintech
• Testing and evaluating new programs
• Writing and implementing efficient code
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Working closely with other developers, business and systems analysts
• Drive an effective and efficient scrum process where all team members work in the same direction. Ensure efficiency and effectiveness of your team by continuously
improving processes
• Provide fact-based technical feedback on each squad member to managers as part of the evaluation cycle.
• Complete independently complex development tasks and actively contribute to pushing code to production. Write testable, efficient, and reusable code suitable for continuous integration and deployment, respecting best practices and industry development standards.
• Be accountable for code quality, with the assistance of a QA Analyst, by conducting adequate testing Develop a deep understanding of the product roadmap for the squad, including future features to be developed.
• Contribute to high-level estimation and participate in laying out the development sequences, challenging the product roadmap and identifying areas where technical debt can be reduced or avoided.
• Contribute to solution designs, challenging other members on technical decisions and explaining the technical design to junior developers so they can write documentation for the rest of the team.
• Coordinate actively with the solution architect to ensure an appropriate level of validation. Be accountable for performance, reliability, scalability and resilience through SLAs and monitoring
• Raise the bar of professional software development by practicing it and helping others learn the craft through code reviews and coaching. Actively contribute to the internal peer learning platform, to promote continuous learning. Participate in the onboarding of new developers.
• Conduct interviews, document outcomes and help raise the bar for recruits we hire, internal and external resources
• Team player with a high sense of accountability and ownership. Willing to try new things, not afraid to fail, learn from failures and grow. Verbal & non-verbal communication skills
Urgent Opening for the experienced Quality Analyst for the International Sales Process
1-3 yrs of exp as a Quality Analyst in any International Sales process
Salary: - 20k-30k in hand
Shift Timing:- 7.30pm-5am(US Shift)
Call Tania
Required Candidate profile
Minimum 6 months of experience as a Call Quality Analyst in any International Sales process
Should have an experience in Editing and Auditing the calls
Exp in AUS Energy would be an advantage
Excellent coms in English
Perks and Benefits
Salary on 1st of every month
5 days working
Job description
Experience: 1 year to 5 years
Pay Pack: for junior Developer will range from 1.2 to 2.15 Lacs
For Sr. Developer: 2.15 Lacs 5 Lacs
Although salary is not a constraint for a deserving candidate.
We are looking for 1.5 yrs+ experienced candidates proficient in PHP/ MySQL to develop Websites and web applications. The desired candidate would be involved in the full software/ website development life cycle starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently.
Job Responsibilities: -
Hands-on experience in Core PHP along with working exposure in XHTML, HTML 5, JavaScript, CSS, Ajax, jQuery, bootstrap, APIs, Laravel.
PHP Scripting with MVC architecture Frameworks like Codeingnator and Laravel.
Should take responsibility to develop a website and Web-Based Application using Open Source systems.
Knowledge of Linux, Web application development, Quality software development.
Optimizing MySQL Queries and databases to improve the performance.
Excellent conceptual, analytical, and programming skills.Knowledge of Object-Oriented Programming (OOPS) concepts with Smarty and AJAX.
Should be well versed with OS: Linux/ UNIX, Windows (LAMP and WAMP)
Good experience in Relational Database Management Systems, Database design, Normalization.
Preference will be given if you hold working knowledge with Open Source like WordPress, Shopify, and other open-source eCommerce systems.
Good communication skills (spoken/written) will be a plus. Must be technically and logically strong.
Qualifications: BE/ B. Tech/ M. Tech/ MCA/ MCS/ MCM
Job Type: Full-time
POSITION SUMMARY:
The primary responsibility of this position is to work under prototype team, to develop/maintenance the current system.
KEY RESPONSIBILITIES AND DUTIES:
- Develop new components
- Maintenance of existing components
- Design and Documentation of the newly created job
- Attend and resolve JIRA tickets
- Design & development of screens as per requirments
QUALIFICATION
- Hands on technical resource.
- 3 – 6 years’ experience.
- Mandatory Skills:
- lit-element/lit-html+Angular2+//React/Vue/Stencil(Experience in at least 1 of these frameworks is must)
- HTML, HTML5, CSS, CSS3
- JavaScript, OOPS JavaScript, jQuery
- SQL, MySQL, database
- Optional:
- js
About the product
Docexa provides a suite of tools for doctors that can help them create their digital presence with their own page, run online consultations, manage their daily calendar and more!
We are completely revamping the current platform and building it from scratch. This is the biggest project we have taken on till date and this will move our product from the 90s to the future.
What your role will involve:
We have a basic design language and a design system which can be extended to build rest of the product. You are going to have full ownership of this.
You are not just going to be designing mock ups. You will be involved in strategic product thinking to solve real user and business problems, ideate on user flows and take responsibility of user testing, prototypes, visual design, animations and production of spec and assets.
In this role, you will report to the Product Manager and run things collaboratively.
Minimum Requirements:
Most importantly, you need to be super passionate about design and obsessive about detail while having a good sense of users and a keen interest to understand broad business goals.
Other than that you need to have:
- 2+ years of experience in UI/UX designs
- Comfortable being the only designer in the team
- A classy taste for colors and clean design
- Proficiency in Figma
- Ability to put user needs over your own preferences in design decisions
- Strong verbal and written communication with the ability to express design ideas
- Ability to put your ego aside and take feedback with an open mind
Define the product road map.
Closely work with engineering to define implementable product requirements.
Closely work with business functions (Customer Business - app/analytics/new launches to enhance the product.
Responsible for product adoption and success.
Responsible for market research.
Responsible for competitive analysis.
Have Co-ownership for profit and loss of a business function.
Requirements:
B.E / B.Tech + MBA from a premier institute.
8+ years of product management experience.
Solid understanding of software development life cycle.
Strong analytical skills.
Knowledge of e-commerce space.
Knowledge of healthcare space.
Experience defining mobile applications
Proven track record of building a product which saw massive adoption.
Prior experience as a product manager in a startup is preferred.
Knowledge of healthcare space is optional.











