Data Analyst

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Responsibilities 

• Own technical site audits for primary and secondary websites. 

Analyze website traffic data, linking structures, crawl budget, index coverage, and content to be able to make smart recommendations to increase website traffic, and conversion rates. 

• Owning tactics that help grow the organic channel, data analysis and forecasting of 

future growth. 

• Analyze and report on SEO performance, owning weekly, monthly, and quarterly 

reporting, and ad hoc analyses for tests and optimizations. 

• Top-down keyword research and content gap analysis. 
• Automate repetitive tasks, audits, processes wherever possible. 
• Ensure pro-SEO-decisions are embedded within all aspects of our businesses. 

Analyze points of failure and suggest optimisations to underlying processes used 

by different teams to solve for them. 

• Work closely with all facets of the organisation including product management, 

engineering, and creative design to drive decision making for organic search 

• Stay up-to-date on industry trends, the competitive landscape, and SEO strategies 

to ensure we nurture best-in-class, value-add opportunities. 

• Become a part of the ongoing mission to grow organic as a channel 100% every 6 

months over the next 2 years. 

We are looking for

• Minimum 3 years of Technical SEO experience with a proven track record with 

improving organic rankings for eCommerce or related B2C businesses. 

• Good technical understanding of website usability, server logs, structured data, XML 

sitemaps, website performance, and indexation issues 

• Functional knowledge of python or app scripts. 
• Proficient in crawl management including log file analysis, Screaming Frog, Custom 

crawlers 

• Proficient with data analysis & web analytics 
• Prior knowledge of SQL is a plus. 
• Knowledge and ability to hand-code or understand valid semantic HTML, CSS and 

JavaScript is a plus. 

Job : Full Stack Developer                                

Location:Hyderabad

Mode:Hybrid

Experience : 5 +

Skills: React Js,Node Js, Javascript , AWS

We are seeking a talented Full Stack Developer to join our dynamic team. The ideal candidate should have a strong background in Node.js, React.js, AWS, and proficient skills in JavaScript. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining web applications throughout the entire software development lifecycle. Your expertise will contribute to the creation of innovative solutions that enhance user experience and drive business growth.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop server-side logic using Node.js, ensuring high performance and responsiveness to requests from front-end components.
• Build reusable and efficient front-end components using React.js.
• Implement and maintain API integrations with third-party services.
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders to troubleshoot, debug, and optimize application performance.
• Stay up-to-date with emerging technologies and industry trends to ensure the best practices are consistently applied.
• Implement security and data protection measures.
• Participate in code reviews and provide constructive feedback to team members.
• Deploy applications on AWS and manage cloud infrastructure.

Description:

• 5+ years of overall experience with 3 years of exp in React.js,Node.js
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Full Stack Developer or similar role.
• Strong proficiency in JavaScript and its modern frameworks (Node.js, React.js).
• Experience with AWS services and cloud infrastructure.
• Familiarity with front-end technologies such as HTML, CSS, and JavaScript frameworks/libraries.
• Recommended Experience: Proficiency in Node.js, Typescript, React, and MongoDB.
• Knowledge of database systems (SQL, NoSQL)
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
•  Experience with browser-based debugging and performance testing 
• Excellent problem-solving and communication skills.
• Ability to work both independently and collaboratively in a team environment.

How to Apply:

If you have a passion for backend development, possess the required experience, and are excited about contributing to innovative projects, we invite you to apply.

P99soft is an equal opportunity employer, dedicated to fostering diversity and creating an inclusive workplace for all employees.

A software developer's job description may vary depending on the organization and specific project, but generally, it includes:

• Bachelor's degree in computer science, software engineering, or a related field (sometimes, relevant experience can substitute for formal education).
• Proficiency in one or more programming languages and related technologies.
• Strong problem-solving skills and attention to detail.
• Knowledge of software development methodologies (e.g., Agile, Scrum).
• Familiarity with software development tools, IDEs, and frameworks.
• Excellent communication skills for effective collaboration with team members and stakeholders.
• Ability to work independently and in a team.
• Continuous learning to stay updated with the latest technology trends.
• 
  

• Owning Fintech Fraud Risk products across account opening and account and activity monitoring
• Defining OKRs for success such as % approvals, bp in losses, good customer friction, precision/ recall etc.
• Thinking out of the box and identifying opportunities where we can build world class Fraud Risk solutions either in-house or via partnerships
• Working with Engineering to create risk capabilities, analytics and decisioning logic to identify, analyze and prevent suspicious activities, including but not limited to: Identity Fraud, Account Takeover/ Abuse Fraud, Transactions Risk, Unauthorized Chargeback Risk etc.
• Driving Proof of Concepts and Demos to illustrate the company's capabilities
• Working with Sales, Business Operations and Engineering to meet internal and external stakeholder needs
• Researching emerging issues impacting Fintech players and ideating on solving their digital risks through innovation
• Validating supply partnerships to be used in solutioning, where needed
• Collaborating with external partners and clients and standardizing integration strategy for the company's input/ output and client feedback loops

Desired Candidate Profile

• 5-7 years of experience in Product Management, preferably in Financial Fraud Risk
• Career concentration in Fintechs, Payments or Risk Service Providers
• Experience in developing requirements for Risk score-based rules engines, Classification and Regression models etc.
• Bachelor’s degree or higher, preferably in Maths, Statistics or an area of Technology
• Strong quantitative abilities, distinctive problem-solving and excellent analytics skills
• Strong organizational, communication, presentation and project management skills
• Experience with analytical/ statistical tools like SQL, SAS, Altair Knowledge Studio, R or Python preferable
• Experience in experimentation and A/B testing a plus
• Strong sense of product design and customer empathy    

‍You will be responsible for architecting and developing features on the application end to end. You will be responsible for the functional/technical track of the project. Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes.

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front-end with ReactJS.
• Designing and developing APIs for the front-end to consume.
• Constantly improve the architecture of the application by clearing the technical backlog.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages).

‍An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - B.Tech/MCA or equivalent.
• Overall 10 to 12 years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS,  MySQL, NoSQL, MongoDB, Columnar DBs
• Good experience with Front-end technologies like JavaScript frameworks, React, AngularJS.
• Backend exposure – good knowledge of building API using Node or Lambda or python.
• Good understanding of ELK, Kafka, Redis and CDN .
• Worked on serverless technologies  and good understanding of CMS.
• Efficient in building microservices in combining server & front-end.
• Good understanding of AWS and its technologies.
• Should be innovative and communicative in approach and should be hands on coding guru
• Will be responsible for the functional/technical track of a product.
• Experience with Scaling SAAS products and ability to design from scratch.
• Ability to manage a small team of 5 -10 Developers/QA Engineers and guide them on the design and coding best practices.

‍You will work with a top-notch tech team, working closely with the architect and engineering head.

‍A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.