Design Manager

About the Position:

 

The Professional Services Consultant (Developer/Team Lead) will be a technical leader accountable for gathering customer requirements, delivering best practice, and executing customer implementation projects while driving new revenue through identifying new opportunities and user adoption. The position also requires providing technical guidance and sharing best practices with the team.

 

Responsibilities:

• Lead and execute the technical implementation of projects to ensure successful customer deployment and adoption of Egnyte solutions
• Act as liaison between customers and internal teams such as Engineering, Product Management and Technical Support to solve technical problems and propose new feature development
• Engage multiple constituents at the customer organization – Business users and IT
• Ability to multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).
• Reports to Professional Services Director

 

Qualifications:

• Strong software programming skills that cover four or more of the following areas:
• Experience with various Integrated Development environments (IDE)
• Experience with software repositories
• Programming experience (Python, Javascript, SQL, Bash, PowerShell preferred)
• Full stack web development and app integrations
• Desktop App Development
• Strong application development skills
• Use of SDK platform tools for API integration
• Prior experience developing and implementing Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment
• Strong experience in Customer Facing Implementation roles
• Excellent customer engagement, presentation, and communication skills
• Attention to detail and adapt to process in a quick changing environment
• Fluency of spoken and written command of English. Any other language is a plus.
• Experience with Governance and Life Sciences industry preferred
• Engagement with pre-sales activities, scoping requirements, Proof of Concept (POC) and product demos.
• Bachelor’s degree in Computer Science or related technical discipline preferred
• 8+ years of relevant technical function experience

Our customer success team works with Enterprise customers spread across North America
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer

Job Description

 

AVP-Professional Services APAC & EMEA

 

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

 

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

 

 

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

 

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable. 

Specific responsibilities will include: 

• Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible. 
• Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications. 

• Ensuring that the organization's systems are secure and compliant with industry standards. 
• Collaborating with software developers to design and implement infrastructure as code. 
• Providing mentorship and technical guidance to team members. 
• Troubleshooting and resolving technical issues in collaboration with other IT professionals. 
• Participating in the development and maintenance of the organization's disaster recovery and incident response plans. 

To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment. 

Job Title: Pre-Sales Manager

Role Purpose:

As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities

Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams.  You will also be required to actively understand customer preferences and predict future needs for product development.

Key Responsibilities:

• Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands. 
• Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
• Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
• Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
• Plan sales strategies in response to market and competitors’

actions.

• Work in sync with the product development team and develop

sustainable and commercially viable products.

• Understand customer needs and make sales presentations.
• Liaise with the marketing team to undertake demand-generating

activities such as trade shows, exhibitions or customer workshops.

• Prepare sales proposals and train sales representatives/executives

from time to time.

• Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
• Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
• Use domain expertise to articulate customer requirements appropriately to product and development teams
• Prepare and deliver solution-based product presentations and

demonstrations to customers.

• Execute on customer proof of concepts (POCs).
• Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.

Experience Required:
1. A Proven Track Record in Pre-sales/ Consultative Sales.
2. Domain expertise in IoT, Industrial Automation, Digital Factory and smart manufacturing solutions in the industry verticals of Manufacturing, Aerospace/Defence, Medical, and Energy. 
3. Excellent communication skills, both verbal and written
4. Experience in integrating solution components into cohesive proposals that meet customer requirements and company’s business objectives.

Makebot Robotic Solutions PVT. LTD.

Makebot is a leading Ed-Tech service provider offering new age experiential learning for student’s in K-12 segment. Presence across India, Malaysia and Australia, Makebot offer STEAM programs including coding, AI & ML, Data science, Cyber Security & scratch based programs for students and teachers. Makebot is a subsidiary of Globalspace Technologies, a BSE listed company and also funded by Times of India group.

As a Business Development Manager you will be the driving force in improving a company’s market position and maximizing its financial growth by developing business solutions which includes new sales strategies, sales pitches & business plans to obtain maximum sales volume, profitability & customer satisfaction.  

Key Responsibilities

• Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services, new ways of reaching existing markets.
• Developing growth strategies and plans
• Generate leads and cold call prospective customers
• Managing and retaining relationships with existing clients
• Increasing client base
• Writing business proposals
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvement.
• Communicating new product developments to prospective clients.
• Have to lead a team as well as individual contributor.
• Think strategically – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• B2B Sales

             

Desired Profile:

• Educational background –MBA with 2+ years of experience
• Strong understanding of technology and business
• Knowledge of Ed-tech industry, educational institutions, K-12 segment is a plus
• Highly analytical and detail-oriented
• Willing to take calculated risks to grow business
• Excellent verbal and written communication with interpersonal skills
• Proven people leadership skills
• Must be willing to learn

 

Performance Marketing Executive

Job Description:
• Daily optimization of ads such as target audience & measuring effectiveness of the ads
• Produce periodic reports for management and further analysis the data
• Assisting in the formulation of strategies to increase campaign efficiency
• Launch optimized online adverts through Google AdWords', Facebook to generate leads
• Optimize Ads to increase conversions and reduce CPL
• Suggest and recommend changes in creatives and banners to improve results
• Provide ideas & collaborate with designers to improve Ad experience
• Coordinate with various team members to achieve set targets
• Creating plans and objectives for campaigns

Skills Required:
• Understanding of digital marketing concepts and practices
• Knowledge of web analytics tool like Google Analytics
• Good content writing and communication skills
• Knowledge about Ad platforms like Facebook & Google Ads
• Knowledge of MS office and Excel (Vlookup/Pivot/Text-to-Column/Deduplication/Filter/ Sorting)
• Planning, problem solving, and decision-making skills
• Time management and project management skills
• Basic understanding of SEO and Landing page

About You:

● 3-5 years’ experience managing end to end Software Product Lifecycle from product
research, market research, competitive analysis, ideation, planning, positioning,
roadmap development, requirements development, till product launch
● Proven ability to deliver projects from inception to completion and manage projects
within time and budget constraints
● Deep knowledge of Scrum project management and related experience with project
management methodologies
● Perform user acceptance testing and research to understand the end user’s needs
and experience managing release schedules and deployment strategies
● Experience working across multiple teams with excellent communication,
coordination, and organizational skills
● Communicate product and business requirements by documenting high-level
requirements and user stories
● Collaborate with the UI/ UX team to produce clear wireframes, workflows and visual
designs ready for handoff to development and QA team
● Enjoy building professional relationships and are skilled at resolving differences of
opinion and unite a team
● Knowledge of software change management principles


Required Skills:
● Have solid Product Management experience and an in-depth understanding of
product management processes and frameworks
● Excellent verbal and written communication skills
● Extremely organized and focused on the high-value outcome
● A self-starter who is organized, can identify key focus areas and prioritize time
commitment
● You have a start-up mentality with a “no job too small” and a “go-getter” attitude
● Candidates with past startup experience in SaaS domain would be preferred


If you think you would be a good fit, we'd love to hear from you!

Job Description

As a Senior Software Engineer at Radixweb, you will write and maintain efficient code by using PHP technology. You will follow the complete software development life cycle and work with other team members on solutions modules including software system design and development. 

Roles & Responsibilities

• Involve in full life-cycle application development
• Programming and Development of Web Application with other PHP Programmer
• Analyzing, coding and debugging the application with PHP & MySQL
• Involve in the work of cloud technology(AWS)
• Involve in a continuous learning process for the latest technologies
• Work with creative thinking and result-oriented approach

Eligibility

• 3 to 5 Years of working experience as a Sr. PHP Developer /Sr. PHP Programmer
• Prior experience in working with PHP, PHP Core, Code igniter, Laravel, CakePHP, Symfony (Any Framework)
• Knowledge of AWS Cloud services
• Have an understanding of MySQL Database
• Excellent in OOPS concepts and implementation in projects
• Demonstrable knowledge of web technologies including HTML, CSS, JQuery, AJAX.
• Experience on Web Service and third party API integration
• Experience in Linux Environment (LAMP) will be an advantage.
• Good understanding of debugging and technical troubleshooting
• Good knowledge of deployment and release cycle with PHP technology

Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure to our home-grown .Net-based open-source framework for creating a cloud-friendly modernized enterprise web application https://www.rxweb.io/home">www.rxweb.io developed using top software design patterns and principles. Already being recognized by developers’ community across the world.
Also have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

• Opportunity to work on latest technologies
• Technology and team-based well-managed training & development process
• A strong and committed team of 450+ employee
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainers. 

The duration of this internship is 6 months. Proficient in C#, with a good knowledge of its ecosystems Can write straightforward documentation within code Familiarity with the .NET framework Strong understanding of object-oriented programming Skill for writing reusable C# libraries Knowledge on Swagger