Lead - Business Analyst (Customer Experience, App/Web

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

About the Role

We are looking for a detail-oriented and motivated Finance Executive with a strong background in finance operations. The ideal candidate should have hands-on experience with financial systems and tools, along with the ability to handle day-to-day financial activities efficiently.

Key Responsibilities

• Manage day-to-day financial operations, including accounting, billing, and expense management.
• Maintain accurate financial records and ensure timely data entry in SAP/Oracle.
• Assist in monthly, quarterly, and annual financial closing processes.
• Prepare MIS reports, financial statements, and reconciliations as required.
• Support audits and ensure compliance with internal financial policies.
• Coordinate with internal departments for finance-related queries and documentation.
• Track vendor payments, invoices, and ensure timely processing.

Required Skills & Qualifications

• Minimum 3 years of experience in Finance/Accounts.
• Strong hands-on experience with SAP and Oracle (mandatory).
• Good understanding of accounting principles, bookkeeping, and financial reporting.
• Proficiency in MS Excel and financial analysis tools.
• Excellent attention to detail, organizational skills, and time management.
• Strong communication skills and ability to work cross-functionally.

• Great knowledge of Javascript
• Minimum experience of 6 months to 1 year
• After 3 months, assured permanent job.
• Must have knowledge of Three.js 
• Energetic and eager to tackle new projects and ideas

💥 What will you do?

As a Backend Engineer, you will

• Create and maintain server-side code
• Designing database schemas to support business requirements
• Building reusable code and libraries for future use
• Troubleshoot and debug applications
• Write unit tests
• Stay up to date with current best practices
• Collaborate with front end engineers
• Optimization of the application for maximum speed and scalability
• Work with stakeholders including the Executive, Product, Data, and Design teams to assist with web-application-related technical issues and support their requirements.

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• 2+ years of relevant work experience as a Backend engineer using Python frameworks like Django, Flask, etc
• Experience with relational databases like MySQL, PostgreSQL
• Good understanding of OOP concepts
• Understanding of code versioning tools, such as Git
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Experience writing unit tests for the application is a plus
• Experience with building REST APIs
• Superior analytical, conceptual, and problem-solving skills.
• Strong verbal and written communication skills in English.

About 1K

1K is an early-stage start-up building India’s first network of small-format stores (kiranas) for smaller towns through an integrated offline-online immersive experiential model. We have started off with the aggregation of kiranas, developing a franchise network for the delivery of daily necessities. We plan to build on the entrepreneurial spirit and underutilized real estate pockets hiding in India’s smaller towns and fuel Bharat’s growth through them. We are funded by Info Edge Ventures, Falcon Edge, and Kae Capital.

At 1K, our objective is to build technology that serves the needs of our customers with utmost satisfaction. To help us in doing so, we are looking for an experienced product manager to own the full lifecycle of product development from conception through release. An ideal candidate should have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them. You should have experience in guiding cross-functional teams in the successful creation of products that improve consumer experience and grow market share.

You'll be responsible for developing android applications for managing various working aspects of e-commerce, warehousing & supply chain systems while playing a critical role in the design, planning, development, and deployment and help develop best practices for future development.

Responsibilities:

• Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts
• Deliver across the entire app life cycle, design, build, code review, deploy, test, release to app stores and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Carefully evaluate the technical trade-offs of every decision
• Work on bug fixing and improving application performance.
• Good to have experience in designing, implementing, and maintaining complex mobile applications
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Optimizing performance for the apps and keep up to date on the latest industry trends in the mobile technologies
• Solid understanding of UI Design practices

Requirements:

• 3+ years of hands-on experience in writing and deploying production quality code.
• Familiarity with test-driven development (TDD)
• Familiarity with CI/CD
• Great understanding of Android development
• Solid understanding of MVI/MVP/MVVM architecture.
• Expertise in Kotin with solid OOD principles, design patterns, dependency injection (Hilt/Koin/Dagger)
• Good grasp of algorithms, memory management, and multithreaded programming
• Hands-On experience with Android’s debugging, unit/UI ­testing, memory, and performance optimization tools.
• Awesome to have exposure working in startups.
• Great people skills!