Lead - Business Analyst (Customer Experience, App/Web

The candidate should have extensive experience in designing and developing scalable data pipelines and real-time data processing solutions. As a key member of the team, the Senior Data Engineer will play a critical role in building end-to-end data workflows, supporting machine learning model deployment, and driving MLOps practices in a fast-paced, agile environment. Strong expertise in Apache Kafka, Apache Flink, AWS SageMaker, and Terraform is essential. Additional experience with infrastructure automation and CI/CD for ML models is a significant advantage.

Key Responsibilities

1. Design, develop, and maintain high-performance ETL and real-time data pipelines using Apache Kafka and Apache Flink.
2. Build scalable and automated MLOps pipelines for training, validation, and deployment of models using AWS SageMaker and associated services.
3. Implement and manage Infrastructure as Code (IaC) using Terraform to provision and manage AWS environments.
4. Collaborate with data scientists, ML engineers, and DevOps teams to streamline model deployment workflows and ensure reliable production delivery.
5. Optimize data storage and retrieval strategies for large-scale structured and unstructured datasets.
6. Develop data transformation logic and integrate data from various internal and external sources into data lakes and warehouses.
7. Monitor, troubleshoot, and enhance performance of data systems in a cloud-native, fast-evolving production setup.
8. Ensure adherence to data governance, privacy, and security standards across all data handling activities.
9. Document data engineering solutions and workflows to facilitate cross-functional understanding and ongoing maintenance.

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Role & Responsibilities

Responsible for ensuring that the architecture and design of the platform remains top-notch with respect to scalability, availability, reliability and maintainability

Act as a key technical contributor as well as a hands-on contributing member of the team.

Own end-to-end availability and performance of features, driving rapid product innovation while ensuring a reliable service.

Working closely with the various stakeholders like Program Managers, Product Managers, Reliability and Continuity Engineering(RCE) team, QE team to estimate and execute features/tasks independently.

Maintain and drive tech backlog execution for non-functional requirements of the platform required to keep the platform resilient

Assist in release planning and prioritization based on technical feasibility and engineering constraints

A zeal to continually find new ways to improve architecture, design and ensure timely delivery and high quality.

What you’ll do

● Innovate and come up with new acquisition models and strategies

● Build and execute our strategy for direct channels for sourcing sellers and

properties.

● Build our Channel Partner program, strategies, and commercials

● Manage Channel Partner Relationships

● Pitch to sellers, negotiate prices, and close deals

What we’re looking for

● 1+ years of experience in Sales/Growth/Product/Ops/Strategy/Consulting

roles

● Exceptional track record in past jobs/academics

● Track record of being a hustler and getting things done

● Good to have

● Experience in early to mid-stage startups

● Interest in investing/managing personal wealth

● Part of university/semi-professional/professional sports teams

Responsibilities:

- Collaborate with the development team to understand project requirements and provide input on testability.

- Design and develop comprehensive test plans and test cases for UI/ API, based on project requirements.

- Write and execute automated tests using JavaScript with Cypress or Playwright.

- Perform manual testing when necessary to ensure complete test coverage.

- Identify and document defects, and work closely with developers to resolve them.

- Conduct regression testing to ensure software quality and reliability.

- Collaborate with cross-functional teams to ensure that software meets quality standards.

- Participate in code reviews to ensure testability and maintainability of the codebase.

- Maintain and update test documentation as necessary.

- Stay up-to-date with industry trends and best practices in software testing.

- Continuously improve the testing process and suggest process enhancements.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field.

3-4 years of experience in software testing.

- Proficiency in writing test scripts using JavaScript.

- Experience with test automation tools such as Cypress or Playwright.

- Strong understanding of software testing methodologies and best practices.

- Excellent problem-solving and debugging skills.

- Strong attention to detail and commitment to quality.

- Good communication and collaboration skills.

- Eagerness to work from the office in Hyderabad.

Benefits:

- Office Gear allocation

- Mediclaim policy for self, spouse, kids, and parents

- Wellness policy for self

- PTO

- 5 days a week work

- Subscription reimbursements

- Reimbursements for self-learning and professional development

Additional Roles & Responsibilities

1. Designing and executing test cases and test plans to identify defects and improve product quality.

2. Collaborating with software developers, project managers, and other stakeholders to identify and address issues and improve the overall product quality.

3. Conducting automated and manual testing to validate functionality and ensure that software meets customer requirements and specifications.

4. Analyzing and interpreting test results to identify trends and patterns, and making recommendations for improvements.

5. Identifying and prioritizing defects and issues and working with development teams to ensure timely resolution.

6. Documenting and maintaining test cases, test plans, and other relevant documentation to support the testing process.

7. Communicating testing results and progress to stakeholders, including project managers, developers, and business analysts.

Additional Skills

TestRail, TestLink, JIRA, HTML, CSS, and JavaScript, BrowserStack, CrossBrowserTesting, JMeter, Selenium

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture.

Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

The Solution Consultant’s primary responsibility is to engage with our customer's leaders in plant maintenance to provide consulting on value improvement cases, maturity assessments, process improvement, and mobility best practices engagements. Our SCs engage with clients by leading the solution design process, driving the adoption of Innovapptive's connected worker solutions using cloud-based SaaS offerings and mobility solutions.

As a solution consultant, you are responsible to Identify solution needs and user stories and design approaches for the Field workforce to enable KPI improvements such as:

• Efficient and enabled plant maintenance execution
• Expedited and on-time execution of maintenance work
• Compliance with regulatory and industry requirements

The SC will lead all solution design activities and documentation for the implementation of a Plant Maintenance mobile solution. They will understand plant maintenance processes and the challenges companies and their front-end workers face today. They can advise customers on best practices and marry their business processes to an adoptable solution design that leverages Innovapptive’s mobile solutions. Senior Solution Consultants are key internal advisors on product capabilities and product enhancement opportunities based on their understanding of customer requirements and business processes.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Understand our customer’s Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration touchpoints, and map them to our mobile solution (Oil & Gas, Chemicals, Utilities and Discrete Manufacturing Industries)
• Communicate to our customers’ leaders the business benefits and ROI (Return on Investment) in deploying our products
• Guide customers to solutions that maximize process digitization improvements and adoption 
• Execute to-be process solution designs that leverage product capabilities to maximize adoption and enhance the end-user experience
• Provide best practice solutions, evaluate and document effective solution alternatives to the business problems if the current product feature does not meet the customer requirements
• Ability to work in a fast-paced environment and manage multiple tasks and projects
• Mentor and advise the Development and Implementation Teams to build technical designs and configure applications

What You Bring to the Team:

• Extensive knowledge of business processes in Plant Maintenance Processes, Standard functionality – Work Order Planning & Scheduling, Notifications, Work Order Execution and Processing, Measuring Points, Functional Locations,, and Form Execution and Submission
• Bachelor’s Degree with at least 6-10 years of hands-on functional solution design experience including requirement gathering, prioritization, documentation and consulting in the areas of SAP PM and EAM (SAP or 3rd party applications that integrate with SAP)
• Preferred Experience: have at least 3 full cycle implementation experiences or equivalent experience
• Excellent analytical and problem-solving skills. Ability to leverage knowledge to design and develop solutions that improve productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies
• Self-motivated and capable of working with minimal supervision. Ability to work independently and as part of multiple teams
• Excellent problem-solving skills and team player
• Leading teams and coordinating project activities is a huge plus
• Able to learn new technical skills easily
• Good verbal and written communication skills
• Detail-oriented and diligent
• Entrepreneurial by nature with a strong sense of ownership
• Ethical Conduct
• Excellent Organizational Skills 
• Experience configuring the basic system for various modules of plant maintenance, custom solutions involving complex process design, interfaces, reporting, code evaluation to cross-process integration, and collaborative and seamless solutions is preferred

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Hi,

Kindly find required details regarding this open position below.

Job Description:-

Job Location - Pune Kharadi (World Trade Centre)
Experience: 4+ Yrs
Skills: Full Stack/BackEnd/FrontEnd developer
Primary Skills: HTML, CSS, JAVASCRIPT, NODEJS and ANGULAR or ReactJS

Responsibilities -
As a Full Stack, you will develop applications in a very passionate environment being responsible for Front-end and Back-end development. You will perform development and day-to-day maintenance on large applications. You have multiple opportunities to work on cross-system single-page applications.. The ideal candidate will be able to manage our architect platforms, while looking for ways to grow our networks in a cost-effective way to meet future needs. You will be responsible for developing, maintenance and growth plans, creating annual and project budgets, managing the IT staff and keeping the executive team up to date on the latest data technologies that could help the company to succeed.

Responsibilities for - Full Stack:

Serve as technical throughout the full development lifecycle, end-to-end i.e. Planning to Delivery
Gather functional requirements and translate requirements into technical specifications
Provide design reviews to other engineers, i.e. feedback on Architecture, Design, Integration, Performance and Scalability
Design and Implementation of the overall web architecture including Database
Design and construction of our REST API & Integrating it with front-end UI
Ensuring the entire stack is designed and built for speed and scalability

 Skill Sets:

Minimum 4+ Years’ experience with:
Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
Expertise in back-end programming language JavaScript, TypeScript, NodeJs
Familiarity with framework—both front-end and back-end, Angular / React
Familiarity with CSS pre-processors, bundlers, and associated languages/syntaxes/libraries e.g., Sass, Less, or webpack
Database design and management
Thorough understanding of user experience (UX)
Proficiency with Git
Bachelors Degree or equivalent

Please feel free to contact me if you need anything.