Inside Sales Representative

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

What you will be doing

• Building and maintaining Java micro services.
• Develop new features and improve existing features of the application.
• Coding, Implementing, Unit Testing and Documenting Java based services.
• Design, build, and maintain efficient, reusable, and reliable Java code.
• Code reviews and ensuring adherence to software development standards.
• Contribute to team and organizational improvements in process and infrastructure.
• Participating in requirements gathering and functional specification activities.
• Resolving and helping to mitigate production issues.

What you need to be successful

• Has proven himself as a solid individual contributor and has some initial management ability
• Understands the culture and upholds it
• Well respected with the team
• Looking to grow more as a manager than as an engineer
• Split time b/w hands-on technical work and people management of a small team
• Be a role model for the people in your team
• Responsible for team mentorship, technical planning, resource allocation & project delivery
• Build solid working relationships with counterparts outside engineering
• If we shortlist you for a lead role, then you'll have to mentor SDE-1 towards their SDE-2 journey.
• Progress up to manager in 2-3 years
• Strong Data Structure and Algorithms
• Experience of building micro services architectures, developing RESTful services,continuous integration, unit and integration testing.
• Proficient with SpringBoot, Hibernate, JUnit and other Java frameworks apart from RDBMS and NoSQL databases - PostgreSQL, MongoDB
• Gauge or other BDD frameworks and experience in Fintech would be preferred.

Required Skills :

• Writing well-designed, testable and efficient code.

• Development of the website

• Debugging and removal of errors.

• Should have worked on .Net, C#, Jquerry, SQL Server

• Additional knowledge on WordPress and MVC preferred

• Gathering and evaluating user feedback.

• Working as a part of a dynamic team to deliver winning products.

• Providing code documentation and other inputs to technical documents.

• Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.

• Troubleshooting and debugging to optimize performance.

The Profile

• Strong experience in Angular

• You are highly goal driven and work well in fast paced environments

• You possess strong analytical skills and are comfortable dealing with numerical data

• You are adaptable and thrive in changing environment

. Work on Angular 6+

• Good communication, Report to USA manager

• Remote work

• Expert with Git, PR

Extramarks is a new-age digital learning solutions provider that offers the best of pedagogy and technology to create engaging, child-centric teaching-learning environments in India's best schools and for self-learning at home. Globally, over  9000 schools and 11 million learners have adopted Extramarks Total Learning TM solutions - India, South Africa, Singapore, Indonesia, and the Middle East countries- UAE, Oman, and Kuwait. 

WORK FROM OFFICE 

Product : K-12

Offering exciting salary with good incentives.

About The Role
Energized individuals who are all set to sell the K-12product, one who has good hands-on experience into entrance exam courses and sound understanding of the Industry. 

Roles available- BDE/Sr. BDE/AM
Location: Delhi NCR
*Immediate joiners Only

*Expected Skillset:

· Any Graduate/Post Graduate
· Excellent interpersonal & communication skills
· Quick learner
· Motivated to start a career in sales

Requirements :

1. Fleuncy in English and Local Region language

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

• Test current products and identifying deficiencies
• Suggest solutions to identified product problems 
• Investigate product quality in order to make improvements to achieve better customer satisfaction
• Plan, create and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Identify quality assurance process bottleneck and suggest actions for improvement 
• Oversee continuous improvement projects 
• Collect quality data 
• Identify key KPIs for product quality

Fixed Shift time: 9 PM – 6 AM

Prior Experience:

7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar

Skills / Project Experience - required:

• Backup and Storage – EMC Avamar
• VMWare, Virtualization Experience,
• storage tool- EMC SAN ( Unity, VNX) -
• VMWare and SAN management and concepts
• Expert in Shell, Perl, and/or Python scripting
• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
• Strong problem solving and communication skills
• Experience with Linux servers in virtualized environments
• Familiarity with the fundamentals of Linux scripting languages
• Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
• Familiarity with load balancing, firewalls, etc.
• Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
• Hands on experience with MySQL and/or MariaDB
• Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
• Knowledge of servers and switches
• Experience with virtualization technologies, such as Xen
• Ability to build and monitor services on production servers

Skills / Project Experience - good to have knowledge on:

• RedHat, CentOS, Ubuntu, SUSE, etc.