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L1 IT Support Engineer
Zenius IT Services Pvt Ltd's logo

L1 IT Support Engineer

Sunita Pradhan's profile picture
Posted by Sunita Pradhan
2 - 3 yrs
₹2L - ₹6L / yr
Hyderabad
Skills
IT infrastructure
Help desk
Desktop
Microsoft Windows
Active Directory
Computer Networking
Security awareness
Linux/Unix
JIRA
ServiceNow

Key Responsibilities

  • Provide L1 support via calls, emails, and ticketing tools
  • Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
  • Handle password resets, account access, and user management (Active Directory)
  • Install/configure laptops, desktops, printers, and software
  • Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
  • Log and track issues in ServiceNow/Jira and meet SLA timelines
  • Escalate complex issues to L2 teams
  • Support user onboarding/offboarding and system setup
  • Maintain basic documentation and SOPs

 

Required Skills & Qualifications

  • 2-3 years of experience in IT Support / Helpdesk / Desktop Support
  • Good knowledge of Windows OS (10/11) and Microsoft Office 365
  • Basic knowledge of Active Directory, networking, and security concepts
  • Exposure to Linux/Unix environments (basic level)
  • Familiarity with ticketing tools (ServiceNow, Jira, etc.)
  • Basic understanding of programming/scripting (Java, Python, etc.) is a plus
  • Experience in fast-paced or SaaS environments is an advantage
  • Strong communication skills (English) and problem-solving ability.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Zenius IT Services Pvt Ltd

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.


Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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