
Key Responsibilities
- Provide L1 support via calls, emails, and ticketing tools
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Handle password resets, account access, and user management (Active Directory)
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
- Log and track issues in ServiceNow/Jira and meet SLA timelines
- Escalate complex issues to L2 teams
- Support user onboarding/offboarding and system setup
- Maintain basic documentation and SOPs
Required Skills & Qualifications
- 2-3 years of experience in IT Support / Helpdesk / Desktop Support
- Good knowledge of Windows OS (10/11) and Microsoft Office 365
- Basic knowledge of Active Directory, networking, and security concepts
- Exposure to Linux/Unix environments (basic level)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Basic understanding of programming/scripting (Java, Python, etc.) is a plus
- Experience in fast-paced or SaaS environments is an advantage
- Strong communication skills (English) and problem-solving ability.

About Zenius IT Services Pvt Ltd
About
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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Job description:
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Regards,
Pratibha
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