Graphic Design Intern

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Job Title: DGM / GM- Sales Training

Company: Urbanrise (www.urbanrise.in)

Location: Chennai

Job Type: Full-Time

Experience: Min. 15 -20 years

Reports to: VP Sales and Executive Director – Sales & Marketing

Education: MBA from a reputed institute

Responsibilities:

•         Responsible in providing training to all the sales force/CRM and Team Leaders. Hand-hold the process improvements.

•         Preparing training calendar for the year.

•         Focus on sales Conversations, use process-oriented approach that can increase sales.

•         Conduct skill gap analysis, Performance Management Process and develop a Learning and skillset building strategy across levels.

•         Plan and execute month on month training program to the sales team.

•         Lead a team of trainers and manage training effectiveness for each location.

•         Design the training content, training mode and execute all the training programs.

•         Provide on job training to the frontline sales/CRM team as and when required.

•         Measure the training effectiveness and organize trainings on the sales training provided.

•         Provide frequent training to low performers and able to mentor, coach, motivate and make them perform.

•         The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.

Desirable Skills and Qualifications:

•         15-20 years of experience in Sales domain and working as a Sales Trainer for the last 5+ years.

•         Experience in consultative sales will be an added advantage.

•         Should have managed large scale / multi locational training as a function

•         Should have in-depth understanding of sales training needs, processes and handled the sales training function strategically for at least 4-5 years.

•         Should able to train on Sales Techniques/ Soft Skills/Behaviour/Motivational/latest trends in sales, marketing and other necessary trainings.

About Urbanrise:

Founded by a visionary team of young and passionate experts from the real estate industry, Urbanrise, one of the best builders in Chennai and Hyderabad, is a promising real estate brand emerging across South India from India’s well-acclaimed Alliance Group who has delivered over 9,600+ homes. The organization has 72 million Sq.Ft. both under development and planning stages, with a real estate portfolio of Rs.51, 000 Crores. The Organization is backed & funded by the world’s Topmost Financial Institutions.

Website: www.urbanrise.in

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

• Should adhere to SDLC processes and Oracle standard documentation /Operating Procedures
• Develop Reports, Charts and Forms using built-in UI components
• Add HTML5 and CSS3 scripting to improve the User Interface thereby providing a better user experience
• Include custom scripting (JavaScript/JQuery/AJAX) as per the business requirement
• Prepare Test cases/reports. Perform Unit , Peer and System Testing on the same
• Inspect / Debug the code logic using the browser developer tools
• Deploy Authentication and Authorization for the modules as per requirement
• Build features and applications with a mobile responsive design (Not mandatory)
• Migrate application and DB objects from DEV to TEST/PROD environments.
• Mandatory to work from Bosch Bangalore office from the start

Mandatory and Optional Skills

Sr. No.

Technical Skills

Mandatory /Good to have

Min Years of hands on Exp in this skill

1

Oracle Apex

Mandatory

3 Yrs

2

Oracle SQL, PL/SQL, Oracle DB Models/Objects

Mandatory

3-5 Yrs

3

Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, Forms (version > 20.x)

Mandatory

3

4

JavaScript, JQuery, AJAX, CSS and HTML5

Knowledge

1-2 Yrs

5

Data and UI integration with external (Oracle & Non-Oracle) systems 

Knowledge

3 Yrs

Key Responsibilities

• Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology
• Integrating back-end API's with front-end.
• Maintain android apps, listen to community and fix issues that arise
• Design and implement new features, create UI, debugging
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members

Key Requirements

• Strong expertise in Java
• Experience with releasing, maintaining mobile code
• Strong focus on high-quality mobile UI experiences
• Deep understanding of Android SDK
• Proficient understanding of code versioning

Sr. Software Developer (Full Stack)

Experience: 3-6 years

Required skills:

• Proficiency in React
• HTML, CSS, Bootstrap and Material UI
• Hands-on experience on working with charting libraries like Recharts, ECharts, plotly.js, D3.js

• Node.js and MongoDB