L1 Application Support Engineer (Cloud Monitoring & IT Support)
Amazon Web Services (AWS)
grafanaWe are looking for a proactive and detail-oriented L1 Application Support Engineer to support end users and monitor applications in a cloud-based environment.
This is a hybrid role involving:
- End-user IT support
- Application monitoring & troubleshooting
- Basic cloud (AWS) operations
The ideal candidate should have exposure to production/application support, monitoring tools, and incident handling.
šÆ Key Responsibilities
š§āš¼ End-User Support
- Provide first-level support via calls, emails, and ticketing tools
- Troubleshoot issues related to Windows OS (10/11) and Microsoft Office 365 (Outlook, Teams, OneDrive)
- Manage user accounts, password resets, and access provisioning using Active Directory
- Support onboarding/offboarding (laptop setup, access configuration)
š Application Monitoring & Support
- Monitor applications and infrastructure using tools like Amazon CloudWatch, Grafana, and Prometheus
- Respond to alerts and perform initial troubleshooting
- Analyze application logs and identify issues
- Perform basic validation of APIs and application availability
- Assist in deployment validation and smoke testing
āļø Technical Troubleshooting
- Perform basic network troubleshooting (DNS, VPN, connectivity issues)
- Use Linux/Unix commands for log analysis and debugging
- Identify issues and escalate to L2/L3 teams with proper analysis
š« Incident & Ticket Management
- Log, track, and update tickets in ServiceNow or Jira
- Ensure SLA adherence and timely resolution
- Take ownership of issues until closure or escalation
- Collaborate with DevOps, infrastructure, and application teams
Shubham Vishwakarma
Full Stack Developer - Averlon
About Zenius IT Services Pvt Ltd
About
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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š Ready to make recruitment your playground? Send your resume today and letās build winning teams together!
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JavascriptRedux/FluxĀ
Senior developers only
Min 5 years of real experienceĀ
Front End/Web react.js
Remote work
(We prefer individual developers over agencies or IT providers)
I just wanted to touch base with you regarding a search for the newest member of our Professional Services team.
Find the job details below and if interested, share an updated copy of your resume.
Consulting Engineer Role | Location: REMOTE
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Shift Timing:
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Ā
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- 3 ā 7 years of experience in Talent Acquisition
- Post-Graduate from Tier II MBA colleges is a must
- Should have handled a teamĀ
- Must have good communication and negotiation skillsĀ Ā Ā Ā Ā
- Must be a self-starter with a zeal to learn, perform new things and to succeedĀ Ā Ā
- Ability to positively represent the company to potential candidates
- Ability to maintain strict confidentialityĀ Ā Ā Ā Ā
Ā
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We are looking to launch our solution into the market with the help of a solid Sales Development Representative.Ā
You would work closely with LocTruthās founders to understand our solution, identify new opportunities, reach out to potential customers via email and LinkedIn, conduct discovery and demo calls.
- Develop sales opportunities by researching and identifying potential clients.
- Rolling out daily emails, calls, and research reports
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You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/
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Ā
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Full Stack Developer - Averlon