Inside Sales Consultant

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Responsibilities:

• Involvement In Creating of the Test Cases, Test Scenarios and Test Data.
• Preparation Of Test Strategy.
• Involvement In Database Testing
• Responsible for GUI and Functional Testing, using Black Box Testing Techniques.
• Involvement in Test Execution, Result Analyzing, and Defect Reporting.
• Involved in Analyzing the Requirements and Communicating with BA Team for a Better Understanding of the Requirements.
• Responsible For Test Deliverables, Prioritizes and Monitors Activities to Meet Such Dates for Assigned Features
• Identified Test Cases and Test Data
• Execution of Test Cases From JIRA.
• Performing Functional Testing and Regression Testing, Integration, Testing, Sanity Testing.
• Identifying Test Cases for Automation.
• Reviewing the Automation Script

Skills:

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering, or a related field

❖ Bachelor's degree in computer science, information technology, or a related field.

❖ 3-5 years of experience in Encompass developer role.

❖ Experience with programming languages such as C#, JavaScript, and SQL, Encompass SDK

❖ Strong understanding of the Encompass system and its capabilities.

❖ Excellent technical, problem-solving, and communication skills.

❖ Ability to work closely with other departments and stakeholders within the organization.

❖ Analytical and data-driven mindset.

❖ Knowledge of mortgage industry regulations and compliance requirements

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.

ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

Must have-

• Knowledge of Docker
• Knowledge of Terraforms
• Knowledge of AWS

Good to have -

• Kubernetes
• Scripting language: PHP/Go Lang and Python
• Webserver knowledge
• Logging and monitoring experience
• Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc. 
• Build and maintain highly available production systems.
• Must know how to choose the best tools and technologies which best fits the business needs. 
• Develop software to integrate with internal back-end systems.
• Investigate and resolve technical issues.
• Problem-solving attitude.
• Ability to automate test and deploy the code and monitor. 
• Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectation.
• Lead and guide the team in identifying and implementing new technologies.

Skills that will help you build a success story with us

• An ability to quickly understand and solve new problems
• Strong interpersonal skills
• Excellent data interpretation
• Context-switching
• Intrinsically motivated
• A tactical and strategic track record for delivering research-driven results

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page  

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

Responsibilities:
Creative Content Writer with experienced and good writing skills like Web Pages Content writer, blogs etc
Writing, editing and publishing engaging posts for social media networks (e.g. Facebook, Instagram and Twitter etc)
Optimizing social media content (language, message, tone) on the basis of the behavior of our target audience
Selecting appealing graphics and videos for complementing text
Responding to comments and questions on  social media channels in a respectful and timely manner
Tracking and reporting on social media insights (e.g. traffic, engagement, conversion rates, shares etc.)
Applying advertising techniques for increasing brand awareness (e.g. promotions, competitions)
Updating our social media with the latest news
Coordinating with internal teams for creating advertising posts (e.g. for product releases, events and open roles)

Requirements:
At least a Bachelor’s degree in Marketing, , Journalism or a relevant field
Proven work experience as a Senior Content writer or Copywriter
Experience of working with MS Office and design software (e.g. Illustrator, Photoshop, InDesign, etc.)
Experience with various social networks and platforms for advertisement purposes
Sound knowledge of keyword research, SEO and analytics tools, especially Google Analytics
Ability to create innovative web content, supported by relevant images and videos
Familiarity with paid advertisement
Proficiency in English
Strong verbal as well as written communication skills
Exceptional time-management and organizational skills
A keen eye for details
An analytical mind with a problem-solving attitude
Presentable

Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.

Skills and Qualifications

• Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas. 
• Excellent client-facing and internal communication skills.
• Proficiency in project management tools and methodologies.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
• Resource management skills and ability to handle complex / sensitive issues
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Professional (PMP) certification is preferred.
• Awareness about the latest technologies for product development and execution.

• Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
• Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
• Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Build and structure project teams to ensure maximum performance. 

• 8+ years of relevant work experience
• Well-versed in data structures, algorithms, and software design. Programming experience with at least one of
• Java or Python and object-oriented design
• Knowledge on SQL, NoSQL databases, Messaging/Caching technologies and AW deployments is a plus
• Exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems. Experience in building highly scalable business applications, which involve implementing large complex business flows involving multiple third-party integrations
• Prior startup experience is a plus

Job Requirements :

- Advanced Javascript, CSS, HTML 5, Sass, Less, JSON, DOM Concepts

- Candidate should have 2-3 years of regular working experience.

- Must have expertise in React js, Redux, node js, ExpressJS MongoDB, MySql, NoSQL Flux,

javascript html5 core concepts.

-Fluent in responsive design and mobile / tablet UI / UX, HTML5, CSS3 along with

bootstrap

-UI Performance: should have hands-on experience of optimizing page load, rendering,

caching.

- Familiarity and experience with Container architecture - Docker/Jenkins and build scripts,

help maintain code quality, organisation, and automation

- Must have done multiple projects using React js, Redux, node js, and MongoDB with

Cross browser/device compatibility.

-Working Knowledge of common Javascript Libraries such as jQuery.

-Working understanding of Webpack, Babel & other pre-processing tools.

-Good Understanding of REST Apis

-Good understanding of AJAX and its UI implications

- Good knowledge of events handling in client-side and server-side.

- Good knowledge of code versioning tools, such as Git/bitbucket

- Good logical and mathematical programming skills with good communication skills.

- At Least 2-3 live projects

- NodeJS knowledge is a plus

-Good hands-on experience with ES6 & knowledge of the upcoming syntax of ECMAScript.

-Huge plus if you have experience in working with state management libraries like Redux, MobX etc. in React.js.