Senior Interior Designer

Roles and Responsibilities

 Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

 Tracking and reporting on social media responses by analyzing traffic to the site

 Update our social media pages with compelling company news, events, celebrations or solutions and services

 Respond to questions and comments on our social media pages in a timely and accurate manner

 Maintaining a visible online on social media presence and adhering to the marketing goals

 Increasing the company's awareness and readership by using relevant advertising techniques

 Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

 Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

 To create a range of engaging digital content such as Marketing and    

 Promotional videos and Reels to be used across a variety of online 

 platforms and social media channels.

 To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

 Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

 Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

 Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

 Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

 Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

 Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

 Continuously discover and implement new editing technologies and   industry best practices to maximize efficiency

 Requirements and skills

 3+ years of solid experience in digital content marketing or related fields

 Excellent written and oral Communication skills

 The ability to create original web content with images or videos

 Proven work experience as a Social Media content writer or a similar role

 Hands-on experience using various social media platforms to advertise

 Proven record of excellent writing demonstrated in a professional portfolio

 Ability to work independently with little or no daily supervision

 Working knowledge of SEO, analytics tools, and keyword research

 Strong research skills and the ability to synthesize complex information into clear and concise content

 Creative thinking and the ability to generate innovative ideas

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

• Design and implement effective database solutions and models to store and retrieve company data.
• Examine and identify database structural necessities by evaluating client operations, applications, and programming.
• Assess database implementation procedures to ensure they comply with internal and external regulations.
• Install and organize information systems to guarantee company functionality.
• Prepare accurate database design and architecture reports for management and executive teams.
• Oversee the migration of data from legacy systems to new solutions.
• Monitor the system performance by performing regular tests, troubleshooting, and integrating new features.
• Recommend solutions to improve new and existing database systems.
• Educate staff members through training and individual support.
• Offer support by responding to system problems in a timely manner.

Job Responsibilities:-

• Develop robust, scalable and maintainable machine learning models to answer business problems against large data sets.
• Build methods for document clustering, topic modeling, text classification, named entity recognition, sentiment analysis, and POS tagging.
• Perform elements of data cleaning, feature selection and feature engineering and organize experiments in conjunction with best practices.
• Benchmark, apply, and test algorithms against success metrics. Interpret the results in terms of relating those metrics to the business process.
• Work with development teams to ensure models can be implemented as part of a delivered solution replicable across many clients.
• Knowledge of Machine Learning, NLP, Document Classification, Topic Modeling and Information Extraction with a proven track record of applying them to real problems.
• Experience working with big data systems and big data concepts.
• Ability to provide clear and concise communication both with other technical teams and non-technical domain specialists.
• Strong team player; ability to provide both a strong individual contribution but also work as a team and contribute to wider goals is a must in this dynamic environment.
• Experience with noisy and/or unstructured textual data.

knowledge graph and NLP including summarization, topic modelling etc

• Strong coding ability with statistical analysis tools in Python or R, and general software development skills (source code management, debugging, testing, deployment, etc.)
• Working knowledge of various text mining algorithms and their use-cases such as keyword extraction, PLSA, LDA, HMM, CRF, deep learning & recurrent ANN, word2vec/doc2vec, Bayesian modeling.
• Strong understanding of text pre-processing and normalization techniques, such as tokenization,
• POS tagging and parsing and how they work at a low level.
• Excellent problem solving skills.
• Strong verbal and written communication skills
• Masters or higher in data mining or machine learning; or equivalent practical analytics / modelling experience
• Practical experience in using NLP related techniques and algorithms
• Experience in open source coding and communities desirable.

Able to containerize Models and associated modules and work in a Microservices environment

• You are a great teammate with proven capabilities working on SaaS product and a passion for writing exception code.
• You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.
• Has good analytical and problem-solving skills and is able to break down a solution into smaller units of work and produce a solution roadmap.
• Has written high quality, well-tested shared components that can be leveraged by multiple systems. Can step into specific projects to supply additional management, coding and engineering capacity as needed.
• Has expert knowledge in distributes systems and high-volume transactions.
• Understand the product mission, goals, and tasks and execute with the team to achieve them.
• Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.
• Improve the quality of our front-end code and our overall front-end user experience.
• Takes requirements (business features, technical debts and internal enhancements) and designs resilient solutions. 

• 1+ years of hands-on experience in Java/Kotlin.
• Demonstrable understanding of Design Patterns.
• Experience in Context & Dependency Injection or Spring framework, Hibernate/JPA.
• Experience in RESTful/SOAP web services in integrating with 3rd Party API Integrations.
• Proficient in SQL (PostgreSQL) and NoSQL databases.
• Experience in multi-threading and concurrency is a plus Experience in JMS messaging using Apache Zookeeper and Kafka is a plus.
• Experience in Angular is a plus. Knowledge of modern CI/CD environments: Git, Gradle, GitLab Familiarity with tools like Postman, SOAPUI, IntelliJ

• Willing to learn our tech-stack (Kotlin | CDI | Angular).
• Develop API integrations using RESTful/SOAP web services.
• Significant technical academic course work or equivalent work experience
• Excellent communication and interpersonal skills.
• Knowledge on cloud infrastructure is a plus.