Junior Sales Executives

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

About Us: Website: https://www.tundratechnical.ca/ & https://tundramanagedsolutions.com/

Experience: 5-8 years

Shift: EST

Location: Bangalore

Mode: Hybrid

Position Requirements

Core (Must-Have) Skills

• Proficiency in Python with advanced use of NumPy, Pandas, and Scikit-learn

• Expertise in SQL, including complex queries and performance optimization

• Strong foundation in machine learning techniques (regression, classification, clustering, ensemble methods)

• Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI

• MLOps practices (MLFlow, Kubeflow, CI/CD pipelines for ML workflows)

• Experience in data visualization (Seaborn, Plotly, Tableau, or Power BI)

• Applied knowledge of statistics and probability for model development

• Hands-on experience with cloud-based ML platforms (AWS SageMaker, Azure ML, or GCP Vertex AI)

• Exposure to large-scale data processing (Spark, Hadoop)

Preferred Skills

• Deep learning frameworks (TensorFlow, PyTorch)

• Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI

• MLOps practices (MLFlow, Kubeflow, CI/CD pipelines for ML workflows)

• Data pipeline orchestration (Airflow, Prefect)

• Business domain knowledge (e.g., retail, finance)

Key Activities

• Preparing and preprocessing structured and unstructured data for analysis

• Designing, training, and validating machine learning models

• Deploying and operationalizing models in collaboration with engineering teams

• Building dashboards and data-driven visual insights for stakeholders

• Partnering with product and engineering teams to align models with business needs

• Monitoring, optimizing, and retraining models for performance improvements

• Strong Product Security Engineer profiles
• Mandatory (Experience 1) – Must have 3+ years of hands-on experience in Security Engineering, preferably in B2B SaaS or Fintech environments.
• Mandatory (Experience 2) – Strong working knowledge of Cloud Security (AWS), Infrastructure Security, and Application Security.
• Mandatory (Experience 3) – Must have hands-on experience with compliance frameworks and audits, including SOC 2, GDPR, and ISO 27001.
• Mandatory (Experience 4) – Experience in setting up, managing, and tracking security tools such as MDM, endpoint agents, and related security tooling.
• Mandatory (Experience 5) – Background in building and scaling security practices for early-stage startups (preferably Series A–C).
• Good to Have (Certification 1) – Relevant security certifications such as CISSP, CEH, OSCP, or equivalent.

About the Role

 You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.

Enterprise Sales Manager Responsibilities:

• Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
• Conduct market research to find trendsetter ideas and identify new markets and customer needs
• Promote the company’s products/services addressing or predicting clients’ objectives
• Locate new leads and arrange business development meetings with prospective clients
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Build and maintain long-term relationships with existing and new customers
• Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines

 Requirements:

• 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
• Proven sales track record with references
• Strong market knowledge of enterprise SaaS and technology
• Strong Interpersonal skills (outgoing and personable)

• Excellent communication and negotiation skills (verbal, written & presentation)
• Excellent organization, prioritization and time management skills.

• MBA, BSc/BA in business administration, sales or relevant fields