Junior DevOps Developer

We're looking for candidates with experience with IT services sales only for this role. The candidate will be responsible for generating IT (Information Technology) sales and business, developing relationships with new clients, making sales visits and presentations, maintaining advanced knowledge of services, and establishing and meeting sales goals. The official designation would be Customer Success Executive.

Job Responsibilities

• Assist the sales team in lead generation and prospecting by using various online and offline tools and methods like cold calling, emails, events etc.
• Identify potential clients and establish relationships to understand their needs and requirements.
• Schedule appointments and demos for the sales team with qualified prospects.
• Provide excellent customer service by responding promptly to inquiries and concerns.
• Collaborate with other departments, such as marketing and customer service, to ensure customer satisfaction and retention.
• Liaise with technical team and marketing team for product marketing
• Achieve annual and quarterly order and revenue targets
• Suggest upgrades and services that may be of interest to clients.
• Negotiate with clients to secure the most attractive prices.
• Develop sales presentations, proposals, and contracts.
• Review clients' feedback and implement necessary changes.
• Remain in tune with trends in consumption to ensure that our offerings remain relevant.

Mandatory Skills:

• 2 years of Experience in IT Service Sales.
• MBA in marketing, business administration, or similar.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Should be good with decision-making and problem-solving skills
• Strong organizational and time-management skills.
• Ability to generate revenue by identifying pain points and suggesting suitable services.
• Great networking skills.

Benefits:

• Fantastic company culture.
• No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.
• Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
• Lots of creative freedom!
• Lots of fun at the workplace.
• Frequent fun activities to make work even more enjoyable :)

Requirements

• 7+ years of experience with Python
• Strong expertise in Python frameworks (Django, Flask, or FastAPI)
• Experience with GCP, Terraform, and Kubernetes
• Deep understanding of REST API development and GraphQL
• Strong knowledge of SQL and NoSQL databases
• Experience with microservices architecture
• Proficiency with CI/CD tools (Jenkins, CircleCI, GitLab)
• Experience with container orchestration using Kubernetes
• Understanding of cloud architecture and serverless computing
• Experience with monitoring and logging solutions
• Strong background in writing unit and integration tests
• Familiarity with AI/ML concepts and integration points

Responsibilities

• Design and develop scalable backend services for our AI platform
• Architect and implement complex systems with high reliability
• Build and maintain APIs for internal and external consumption
• Work closely with AI engineers to integrate ML functionality
• Optimize application performance and resource utilization
• Make architectural decisions that balance immediate needs with long-term scalability
• Mentor junior engineers and promote best practices
• Contribute to the evolution of our technical standards and processes

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

Job Description

• Ensure hardware quality by performing client's qualification tests on servers and components 
• Draft organized and detailed qual reports of tests showing outputs and PASS/FAIL results 
• Debug HW issues found during tests by running investigative steps such as reproduction tests, problem isolation and fix verification. 
• Prepare servers for test by validating HW config and updating FW 
• Provide progress updates of tests on a regular basis in task tracker 
• Attend stakeholder meetings to provide updates to open qualifications 
• Support building out diagnostic definitions for hardware failures 

Qualifications

• 5+ years of BMC test experience  
• Experience with data center server (x86) and component testing and debug - CPU, DIMM, Motherboard, BMC, SATA/NVME Drive, NIC, PSU 
• Experience with data center server FW component testing and debug - BIOS, BMC/IPMI/redfish, Drive FW, NIC FW, RAID FW, CPLD 
• Experience with Linux shell/bash scripting to support HW testing 
• Experience on Python automation  

You will be responsible for achieving Monthly, Quarterly & Annual targets of Sales Qualified leads and Revenue:

Plan

• Assisting in creating, planning and implementing business development strategy and lead generation initiatives
• Research on global tech market dynamics, competition, and clients
• Identify potential prospects by analyzing markets/domains and track potential prospective clients

Outreach

• Reach out via multiple channels (Cold calling, LinkedIn, email)
• Set up meetings with key decision makers and ensure their shows on the appointment

Discovery

• Understand the needs of the lead to uncover how Thence can aid them
• Showcase Thence’s capabilities in an unobtrusive and consultative manner
• Qualify all leads as per criteria in a professional and creative manner

Prospect

• Ensure that the communications to clients are as per schedule and follow ups are on time
• Develop strong relationships with key prospects during and after the sales lifecycle
• Reconnect with cold leads and continuously build the pipeline

Measure & Improve

• Track, update, analyse and present sales reports to the Management
• Support the Business Development Head in running the BD function efficiently and effectively
• Meet the performance goals defined periodically

Skills Required

• Good storyteller - strong, verbal, and written communication skills
• Highly organized - finding a method to the madness 
• Critical thinking - takes quick and insightful decisions
• Knowledge hungry - an always-on learning mindset
• Team player-  managing multiple stakeholders

Qualifications

• Proven track record in lead generation predominantly via telecalling
• Good working knowledge of lead generation tools
• Prior stints at a B2B /IT/Product business with good understanding of B2B KPIs 
• Experience in the US Sales