Sr Support Services Analyst
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary :
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
External Job Title :
Sr Support Services Analyst
Position Responsibilities :
Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus.
Key Responsibilities:
- Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows.
- Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.
- Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
- Document all client interactions and solutions in our case tracking system.
- Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
- Mentor and assist junior analysts with inquiries and case resolutions.
- Leverage AI tools to enhance support efficiency and effectiveness.
Qualifications :
- 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions.
- Advanced knowledge of accounting principles and practices.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a remote, collaborative team environment.
- Experience with AI tools and technology is a plus.
- A proactive and positive attitude, with a willingness to learn and grow within the organization.
Shubham Vishwakarma
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About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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