Backend Developer

Job Description

We are seeking a highly skilled Genesys Cloud Developer with at least 4 years of experience to join our team. The ideal candidate will have expertise in Genesys Cloud, including customisations, integrations, and call/voice/chat interaction development. This role will involve working closely with our CRM systems and ensuring seamless integration into our existing tech stack.

Key Roles & Responsibilities

Genesys Cloud Development

• Develop, customise, and maintain Genesys Cloud solutions to meet business requirements.
• Implement and manage call flows, IVR systems, and voice/chat interactions within Genesys Cloud.
• Utilize Genesys APIs to extend and integrate Genesys Cloud functionalities with other tools and platforms.
• Integrate voice-bots/IVR into Genesys Cloud to provide automated customer support and improve efficiency.

CRM Integration

• Lead the integration of Genesys Cloud with CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Ensure real-time data synchronization between Genesys Cloud, CRM and other platforms.

Customization & Optimization

• Customize Genesys Cloud interfaces and configure features to align with business needs.
• Optimize existing call flows, IVR setups, and routing strategies to improve operational efficiency.
• The role will involve setting up and configuring Genesys platforms or instances, This includes setting up queues, flows, routings, and test pads to optimize call routing, agent management, and quality assurance.

Inbound, Outbound, and Campaign Management

• The role will involve managing and optimizing both inbound and outbound call flows.
• This includes setting up IVRs, call queues, agent routing rules, dialing lists, campaign configurations, and agent scripts.

Technical Leadership:

• Provide technical guidance and best practices for Genesys Cloud architecture and development along with new Feature configurations.
• Collaborate with cross-functional teams including IT, Sales, and Customer Support to ensure cohesive integration of Genesys Cloud within the organization's tech stack and integrations.
• The role might involve setting up and configuring Genesys platforms or instances coordinating with the Genesys support team.

Troubleshooting & Support:

• Analyse and resolve issues related to Genesys Cloud performance and related integrations.
• Provide ongoing support and maintenance of Genesys Cloud solutions, ensuring uptime and reliability.
• Document high-level architecture diagrams and call flow designs in VISIO

Qualifications

Experience:

• 6+ years of hands-on experience with Genesys Cloud development and customization.
• Proven experience in integrating Genesys Cloud with CRM systems or other relative platforms.
• Extensive experience with call/voice interaction design and implementation on Genesys Pure Cloud.
• Experience with cloud infrastructure (AWS, Azure) and CI/CD pipelines.
• Experience in setting up and configuring Genesys platforms or instances, including knowledge of infrastructure, networking, and security best practices.

Certifications:

• Genesys Certified Professional (GCP) is preferred. OR
• Genesys Cloud Developer Certification (GCX-GCD) is preferred.

Skills:

• Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, HTML And Dot-Net framework
• Knowledge of scripting languages (e.g., YAML, Groovy) and orchestration tools for Genesys Cloud.
• Expertise and familiarity with the Pure Cloud development platform.
• Excellent understanding of telephony systems and VoIP technologies.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Experience with different technology stacks and customization techniques.

About Us:

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have 8 + years of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide their operations and believe in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to delivering top-notch solutions to our clients and are looking for a talented Senior Backend Developer to join our dynamic team.

Job Description:

We are seeking a highly skilled Backend Developer with extensive experience in Ruby on Rails to join our development team. The ideal candidate will have a deep understanding of backend technologies and best practices, as well as a passion for creating robust and scalable web applications.

Key Responsibilities:

• Design, develop, and maintain scalable and robust backend systems using Ruby on Rails.
• Collaborate with front-end developers and other team members to integrate user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Implement security and data protection measures.
• Write clean, maintainable, and efficient code.
• Perform code reviews and mentor junior developers.
• Troubleshoot and debug applications.
• Participate in the full software development lifecycle, including requirements gathering, design, testing, and deployment.
• Stay up-to-date with the latest industry trends and technologies to ensure our solutions are current and effective.

Must-Have Skills:

• 2+ years of experience in backend development, with a focus on Ruby on Rails.
• Strong proficiency in Ruby programming language.
• Experience with relational databases such as PostgreSQL or MySQL.
• Familiarity with front-end technologies (HTML, CSS, JavaScript) and how they integrate with Ruby on Rails.
• Experience with RESTful API design and development.
• Knowledge of code versioning tools, such as Git.
• Strong understanding of object-oriented programming principles and design patterns.
• Familiarity with automated testing frameworks and methodologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work effectively in a collaborative team environment.

Preferred Skills:

• Experience with cloud services (AWS, Google Cloud, etc.).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes).
• Knowledge of microservices architecture.
• Experience with agile development methodologies.
• Prior experience in mentoring or leading a development team.

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Company Overview-

A venture-backed funded startup valued at 30.5 Million Dollars.

The team co-founders are both IIT-IIM Alumni with a strong professional background and are backed by some of the leading global and Indian funds and entrepreneurs.

Role Overview 

As a  Backend Engineer, you will be working closely with our core team in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology. More than anything, we are looking for engineers that are eager to learn and build a meaningful company. We are a small team and encourage engineers to wear many hats

Responsibilities 

- Design and build highly reliable and performant applications that deliver a great user experience. 

- Own large technical deliverables and execute in a structured manner. - Take accountability for the overall health of the applications you build. - Platform components as libraries, utilities and promote reuse. 

- Be able to conceptualize and develop prototypes quickly 

Skills & Requirements 

▪ Work Experience between 1-3 years in large scale applications with the desire to work in fast-paced startups 

▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB. 

Java with cloud

The key aspects of this role include:

• Design, build, and maintain scalable applications using Python.
• Contribute to the entire implementation process including driving the definition of improvements
based on business need and architectural improvements.
• Act as a subject matter expert for Application Software developers and Engineers.
• Handle server-side code for a production platform and contribute to new features.

To be the right fit, you'll need:
• More than 4+ years of experience as a software developer in Python, with knowledge of at least one
Python web framework such as Django, Flask, etc.
• Good understanding of common design patterns and architecture principles to design reliable and
Scalable applications
• Strong communication skills
• Knowledge of databases line NoSQL or MongoDB
• Good to have AWS and Docker or Web services
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Job Description :

Our goal is to hire an individual Mid/Senior web developer, who is capable of working independently and accepting guidance from senior leads. Responsibilities are centered around helping the maintenance and ongoing development of our existing platform.

We are looking for a motivated, intelligent individual with a passion for information technology, who can hit the ground running within our existing systems.

Specific responsibilities include:

Develop and improve website functionalities to facilitate online experience through custom programming and installing third-party API solutions.

Work closely with internal teams to ensure the development of sites and applications meet business needs and standards.

Maintain the current websites for smooth functionalities.

Qualifications:

3 years+ experience in website development using HTML, CSS, Javascript, JSON and Ajax.

2 years+ experience with MySQL and PHP

Familiarity with responsive design.

Bachelor’s degree in Computer Science or equivalent degree.

Be able to learn new programming/scripting languages.

Version control (Git etc.)

You need to be self-motivated, reliable, organized, details and results-oriented. We value work ethic and integrity.

• 5+ years of object-oriented software development of web applications
• 5+ years of C# in a .NET environment
• Preferable Experience in Cloud Technologies (AWS, AZURE)
• Experience with MS SQL stored procedures, database design and optimization
• Experience developing and utilizing web services
• Experience with high volume consumer oriented web sites
• Experience working in an Agile Scrum environment
• Experience with formal test procedures, release management
• Preferable Travel industry experience preferred, especially programming associated with GDS’s - SABRE, Farelogix, and Travelport
• Ability to distill complex business needs into functional requirements
• Excellent follow-up, verbal and written communication skills
• Excellent problem solving skills and an ability to make good decisions
• Team player with a professional attitude
• Ability to manage multiple tasks and maintain tight schedules
• Ability to work effectively with a geographically dispersed team in India

Strategic and Development Responsibilities

• Ability to "think outside the box"
• Ability to provide accurate and timely project estimates.

Pluses:

• Experience with Angular JS frameworks and Mobile Development.
• Experience with developing machine learning algorithms.
• Experience on projects that required localization/globalization
• Experience with MS SQL Reporting Services
• Knowledge of web farm configuration and best practices

Software Tools/Languages

Required:        MS Visual Studio, MS SQL Server Management Studio, IIS, AWS

C#, Web Services, MS SQL (stored procedures), Jenkins, DevOps Tools.

Education