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Java Support Developer
Java Support Developer
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Java Support Developer

Arsalan Mobin's profile picture
Posted by Arsalan Mobin
4 - 5 yrs
₹5.5L - ₹6L / yr
Bengaluru (Bangalore)
Skills
skill iconJava
skill iconSpring Boot
SQL

L2 Support Engineers are responsible for:

1. Production Issue Debugging

○ Analyzing logs and monitoring application behavior to identify root

causes of production issues.

○ Providing temporary resolutions using database-level fixes or

configuration changes.


2. Handling Escalations from L1 Support

○ Addressing tickets and issues escalated from L1 by providing immediate

workarounds.

○ Ensuring minimal downtime and impact on business operations.

3. Forwarding Issues to L3/Development Team

○ When a permanent code-level fix is required, the issue is escalated to the

L3 (Development) team.

○ Prior to escalation, L2 should provide a detailed analysis and temporary

resolution (e.g., database fix) to minimize user impact.


4. Root Cause Analysis and Documentation

○ Conducting detailed root cause analysis (RCA) for major incidents.

○ Updating the Confluence Playbook with clear, actionable steps for L1

teams to facilitate future self-resolution.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Flipr

Founded :
2019
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Flipr is a forward-thinking technology company, dedicated to transforming your vision into reality with an extensive range of services. Our expertise encompasses a diverse range of domains, including Web and Mobile app development, DevOps, AI, and ML. We take great pride in our unwavering commitment to timely results, perfectly aligned with our tagline: "Empowering Founder's Vision with On-Time Product Development." At Flipr, we're more than service providers; we're your partners in bringing your ideas to fruition, ensuring not only flawless execution but also adherence to your specified timelines. Your success stands as our foremost priority, and we're here to turn your vision into a tangible reality.
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Shubham Vishwakarma

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