JDE DSI

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

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Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum of 5+ years of professional experience in backend software development, with a strong focus on systems using . NET Framework /. NET Core (C#).
• Proven, significant experience in backend software development using the . NET framework /. NET Core (C#, ASP. NET Web API, Entity Framework).
• Expert-level proficiency in T-SQL, including writing and optimizing complex queries, stored procedures, functions, and understanding database design principles (preferably with MS SQL Server).
• Demonstrated ability to read, understand, and analyze complex legacy code to determine functionality and troubleshoot issues effectively.
• Strong analytical and problem-solving skills, with experience in debugging and resolving production system issues.
• Experience in leading technical initiatives or mentoring junior engineers.
• Formal team lead experience is a strong plus, if for Lead level role.
• Solid understanding of software development lifecycle (SDLC), APIs, and backend architecture patterns.
• Excellent communication and interpersonal skills.

Responsibilities:

• Lead and Mentor: Guide, manage, and mentor a backend engineering team of approximately 4 members, fostering a collaborative and high-performing environment.
• Backend Development: Architect, design, develop, test, and deploy scalable and maintainable backend services, APIs, and database solutions using. NET (C#) and T-SQL.
• Enhancement Ownership: Take ownership of technical design and implementation for new features and enhancements requested for our POS and web platforms.
• Legacy System Expertise: Dive into existing codebases (.NET and T-SQL) to thoroughly understand current system functionality, data flows, and business logic, becoming a subject matter expert.
• Production Support: Act as a key escalation point for diagnosing and resolving complex production issues related to the backend systems. Perform root cause analysis and implement effective solutions.
• Technical Guidance: Provide technical direction, conduct code reviews, establish and enforce coding standards and best practices within the team.
• System Knowledge & Communication: Clearly articulate how backend systems work and answer technical questions from team members and other stakeholders.
• Collaboration: Work closely with front-end developers, QA testers, product managers, and potentially clients to deliver integrated solutions

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Job Title: Corporate Recruiter.

Location: Chembur, Goregaon.

Company: Jaro Education.

We are looking for a highly skilled and experienced HR Recruiter with a background in consultancy to join our team in Chembur, Mumbai. As an HR Recruiter, you will be responsible for sourcing, screening, and interviewing candidates for various positions within the organization.

Key Responsibilities:

>Source and attract qualified candidates through various recruitment channels such as job portals, social media, and professional networks.

>Screen resumes, conduct initial phone screens, and schedule in-person interviews.

>Coordinate with hiring managers to understand their needs and requirements for each role.

>Manage the entire recruitment process from sourcing to onboarding.

>Maintaining a strong candidate pipeline for future opportunities.

Qualifications:

>Minimum 2-3 years of experience in recruitment. (consultancy background)

>Strong understanding of Non-IT recruitment processes.

>Excellent verbal and written communication skills.

>Proven ability to work in a fast-paced and deadline-driven environment.

>Strong knowledge of job portals.

Salary as per Company standards, benefits, and a great work environment. If you are passionate about recruitment and have a proven track record of success, we want to hear from you! Apply now and let's build a great team together!

Timing Monday to Friday (10-7)

- Must have 3+ years’ experience in ASP .NET with C# and VB.NET

- Must have at least 2 years’ experience in SQL Server

- Must have experience working with SOAP and REST Web Services

- Must have experience with SSRS and SSIS

- Must have some experience with MVC framework and Angular JS

- Must be able to work with basic CSS and HTML

- Must be able to work with jQuery and JavaScript

- Experience with Reporting Services, WCF, etc. would be a strong positive

Job Description

We are looking for an ASP.NET MVC developer that will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to design and develop these applications. Therefore, it’s essential that you are skilled at problem solving, solution design, and high-quality coding.

Responsibilities

• Delivering a high-quality application
• Integrating with front-end developers
• Ensuring a required level of performance

• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

Skills

• Proficiency in C# | Visual Basic
• Experience using .NET 5+ | Core
• Experience in developing NET MVC | ASP.NET Core MVC applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in MSSQL | MySQL | Oracle | other RDBMS
• Database design including indexes and data integrity 
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with  NUnit | XUnit | MSTest
• Implementing enterprise application patterns 
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework  jQuery | Angular 1.* | Angular 2.*+ | React 
• Familiarity with  Kendo UI | DevExpress | Syncfusion
• Integrating web analytics tools 
• Familiarity with Azure Web Apps | AWS Cloud

Oddr is looking for a skilled frontend engineer to help us build modern web-based Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and implement frontend components with a strong emphasis on their robustness, testability, re-usability, performance, and ease of maintenance. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.

The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.

Technical Requirements:

• Strong understanding of React.js and its core principles
• Strong understanding of JavaScript/TypeScript, CSS, HTML, and other standard frontend technologies and tools
• Experience with frontend test automation frameworks and tools
• Familiarity with RESTful APIs
• Experience with modern authorization techniques like JWT
• Experience with monitoring and improving frontend performance
• General understanding and knowledge of the UI/UX best practices
• Ability to write clean, well-structured code with proper abstraction and re-usability
• Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
• Ability to understand business requirements and translate them into technical requirements
• Excellent communication skills
• Excellent problem-solving skills

Minimum qualifications required:

• Bachelor's degree or relevant certification from a reputable institute.
• 3-5 years of experience.

• Manage and improve the engineering process continuously and make sure the team delivers the quality code with zero-waste.
• Should provide technical leadership to major projects, but also build and manage a team of 5-8 top-notch engineers.
• Should do sprint planning and run daily stand-ups and deliver 100% hit rate.
• Maintain the legacy code base and reduce tech debt on a continuous basis.
• Able to handle multiple projects and deliver with stringent timelines without compromising the code quality.
• Work with the product team for roadmap planning and delivery as per the plan.
• Conduct sprint planning & sizing, engineering grooming, daily stand-ups, and deliver with zero spillovers.
• Prepare & publish sprint reports to the leadership team and provide visibility to stakeholders.
• Hire and mentor junior/ senior team and make them engineering champions.
• Mentor the engineering team with your technical skills to write scalable, generic, reusable code.
• Develop and Coach engineers on the team, share engineering pointers, conduct regular 1-1s with the team, and help them advance in their careers.

Requirements

• Having work experience in a Product organization with 7 -10 yrs also in leading a cross-functional engineering team that includes API Development and Backend & Middleware development.
• Should have experience in the continuous delivery process. Ship new features and improvising the code base continuously.
• Should have involved in setting up engineering process.
• Must have experience in microservices and distributed patterns.
• Must have worked on high traffic and throughput application.
• Must have prior experience in handling mid to large-size projects.
• Must have worked on high traffic and throughput application.
• Should have managed and lead the engineering team of Web App and Backend development teams.
• Must-Have Experience in Python programming & Postgressql/ Nosql (MongoDB as a data store.
• Must have experience in modern back-end tech stacks (Django, Postgress, NoSQL) and cloud design & deployment patterns.
• Must be conversant with AWS, Docker/Kubernetes
• Should be good with design patterns and integration patterns.
• Should have knowledge/ experience in concurrent programming & distributed locks.
• Requires solid understanding of technologies and architecture in a highly scalable and available set-up.
• Should have handled multiple epics, themes, and experience of delivering high-quality projects on time.
• Should have managed end to end development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations