JDE DSI

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Job Description:

We are looking for a skilled Go (Golang) Developer to build scalable backend services and APIs. The candidate should have strong experience in microservices architecture and cloud-based development.

Key Skills:

• Golang / Go Programming
• REST API Development
• Microservices Architecture
• SQL / NoSQL Databases
• Docker & CI/CD
• Git

Good to Have:

• Experience with frameworks like Gin or Echo
• Cloud platforms (AWS / GCP)

Responsibilities:

• Develop and maintain backend services using Golang
• Build scalable APIs and microservices
• Collaborate with cross-functional teams to deliver high-quality applications
• Write clean, efficient, and well-tested code

Experience/skills required

Key Qualifications

• Developer Role:
• Preferably Java 
• CI/CD - DevOps (Exposure)
• Messaging Middleware (Exposure to Kafka or any other messaging middleware)
• DB: Oracle (pref) - any other Database platforms (SQL/NoSQL)
• Server Side: Java, Spring boot Microservices
• Exposure to Any Major Cloud Platform (AWS/Azure/GCP)

CyntraLabs is focused on providing organizations unified solutions to maximize the business value by utilizing the capabilities offered by emerging technologies. We take pride in providing state-of-the-art solutions in integration and retail that guarantee success in business evolution. Businesses must transform to stay relevant, hence we provide our existing and new partners with foresight to Become agile, Realize new growth opportunities and Adapt to new technologies.

Key Responsibilities:

1.     Design and develop MuleSoft and Azure architecture solutions based on client requirements

2.     Work with clients to understand their business needs and provide technical guidance on MuleSoft and Azure solutions

3.     Collaborate with other architects, developers, and project managers to ensure seamless integration of MuleSoft and Azure solutions with existing systems

4.     Create and maintain technical documentation for MuleSoft and Azure architecture solutions

5.     Perform architecture assessments and provide recommendations for MuleSoft and Azure solutions

6.     Implement MuleSoft and Azure best practices and standards for architecture, design, and development

7.     Develop custom MuleSoft and Azure components, connectors, and templates to support project requirements

8.     Participate in code reviews and provide feedback to other developers

9.     Provide technical leadership and mentorship to other MuleSoft and Azure developers

10.  Stay up-to-date with MuleSoft and Azure technology trends and best practices

11.  Assist with project scoping, planning, and estimation

12.  Communicate with clients to understand their business requirements and provide technical guidance

13.  Work on Azure-specific projects, including infrastructure architecture, security, and monitoring

14.  Design and implement Azure solutions such as Azure Logic Apps, Functions, Event Grids, and API Management

15.  Work with Azure services such as Azure Blob Storage, Azure SQL, and Cosmos DB

16.  Integrate MuleSoft and Azure services using APIs and connectors

Eligibility:

1.     A Bachelor's degree in Computer Science or related field is preferred

2.     8-10 years of experience in software development, with at least 3 years of experience in MuleSoft and Azure architecture and design

3.     Strong understanding of integration patterns, SOA, and API design principles

4.     Experience with Anypoint Studio and the MuleSoft Anypoint Platform

5.     Hands-on experience with MuleSoft development including creating APIs, connectors, and integration flows

6.     Understanding of RESTful web services, HTTP, JSON, and XML

7.     Familiarity with software development best practices such as Agile and DevOps

8.     Excellent problem-solving skills and ability to troubleshoot complex technical issues

9.     Strong communication and interpersonal skills

10.  Ability to work independently as well as in a team-oriented, collaborative environment

11.  MuleSoft certification as a Solution Architect and Azure certification as an Architect is preferred

• Strong working knowledge of Typescript, MongoDB, MySQL, Express

• Strong proficiency in TypeScript, JavaScript including DOM manipulation and the JavaScript object model, ES6

• Hands-on experience in React JS

• Strong understanding of HTML5, CSS3

• Strong understanding of NodeJS fundamentals

• Knowledge and experience working with PostgreSQL is a major plus

• Experience with ORM libraries

• Familiarity with RESTful APIs

• Knowledge of tools like Git, GitHub, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.

Role: Art/Designer

Department: Marketing

Location: Gurgaon

Stream: Marketing Communications

NOTE: THIS IS A CONTRACT TO HIRE ROLE.

Responsibilities

• Manage and Design for various communications on channels like Email, Notifications, In-app/Web/m-web properties

• Product campaigns and brand campaigns (ATL/BTL) either contribute directly and/or oversee if led by agency

• Off-line collaterals like Point-of-sale, Posters, Danglers etc.

• Social media campaigns

• Internal communications on need basis

• Work in-close collaboration with growth, brand marketing, designer and agencies (on need basis) as a team of 3 – you the designer, copywriter and content writer

• Your performance will be measured on the effectiveness of the communication you develop using KPIs like Transaction numbers, click through rates, engagement, etc

• For the desired position, the employee must provide strong conceptual thinking, solid design skills and expertise in creative design programs.

Skills

• Amazing design skills across various medium

• Expertise in adobe creative suit

• Proactive and an idea person who can take leap from the brief to design the most impactful communication

• Work closely with copywriter - content person and the marketing team

• Collaborates effectively and is open to ideas from other people

• Active on the new age social media platforms and is well-aware of social and other trends

• Experience of working in unstructured environment, entrepreneurial in nature

• What will Push- Up Your Chances is about 2 years of advertising experience especially digital with the ability to work under tight deadlines.

• Strong understanding of different styles of designs for different requirements.

• Command over Hindi in addition to English language. Regional language skills would be an added advantage.

Education Qualification Bachelor’s Degree in graphic design or related field

Work Experience

1. Around 2 years of work experience in design, creative & conceptualizing experience preferably in advertising agencies

2. High-level proficiency in Adobe Creative Suite (CS6 or higher): Illustrator Photoshop, InDesign (web, video and animation software)