International Outbound - Voice Process

Research Engineers.

Location: Banglore,Hyderabad 

Employment Type: Full-time

Experience Level: 5 to 12 Years

About the Role:

We are looking for an innovative and highly skilled Senior Software Engineer to join our Innovation Group and drive the development of cutting-edge software solutions for Wi-Fi, Fixed Wireless Access (FWA), and AI-driven technologies. You will play a key role in bringing up new software products, developing proof-of-concept (PoC) prototypes, and experimenting with emerging technologies aligned with our Technology Roadmap.

The ideal candidate will have hands-on experience with 3GPP standards (4G & 5G) and their application in FWA networks. A strong background in Linux system/kernel programming, embedded systems, and IP networking is essential, along with a passion for open-source development and innovative problem-solving.

Key Responsibilities:

Develop software for testing, prototyping, and validating new features in FWA networks.

Design and implement end-to-end software solutions, bringing innovative ideas to life.

Work with Linux and cloud-based software architectures to enhance networking solutions.

Conduct experiments and performance evaluations for new technologies in wireless communications.

Collaborate with cross-functional teams to align new developments with the Technology Roadmap.

Work with open-source communities to contribute and leverage existing tools.

Participate in IPR (Intellectual Property Rights) and patent documentation within the networking domain.

Author whitepapers and technical publications to showcase research and innovation.

Required Qualifications & Skills:

Proficiency in C/C++ programming for system and network applications.

Strong experience in Python and shell scripting.

Expertise in Linux system programming, network programming, and kernel module development.

Proficiency in Embedded Linux build systems, toolchains, and cross-compilation environments.

Deep understanding of IP networking concepts and the Linux network stack.

Strong knowledge of 3GPP standards (LTE, 5G) and Wi-Fi standards (IEEE 802.11g/n/ac/ax/be).

Familiarity with Git and open-source development practices.

Ability to work independently and within a collaborative team environment.

Preferred Qualifications:

M.Tech / Ph.D. in Computer Engineering, Electronic Engineering, or a related field.

Hands-on experience in patent filing, IPR documentation, and technical publications.

Prior experience in cloud-based software development.

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Description:

We are looking for a highly capable NodeJS developer to optimize our web-based application performance. You will be collaborating with our front-end developers, designing back-end components, and integrating data storage and protection solutions.

Roles and Responsibilities:

• User authentication and authorization between multiple systems, servers, and environments.
• Extensive web services development with RESTful interfaces
• Integration of data storage solutions, Solution for MongoDB, API Integration
• Responsible for the development and maintenance of applications target for the range of any kind of web application API development and Solidity experience is better if candidate has knowledge.
• Primary focus will be development of React based web applications and their integration with back-end API services.
• Independent practitioner and advanced programmer and will be working alongside cross platform engineers and testers on different layers of the infrastructure.
• Commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and bug fix.
• Help maintain code quality, organization, and automatization.
• Engagement in client communication, requirement collection, analysis, and documentation activities, in case if it would require.
• Design and Implement Architecture solutions
• Contribute in all phases of the development lifecycle
• Able to make sure that the platforms keep up with high standards of scalability, stability, security, and performance.
• Convey effectively all task progress, evaluations, suggestions, schedules along with technical and process issues.
• Troubleshooting bug reports and help to establish ambitious goals to improve our codebase in general

Requirements:

• Minimum 2 years of experience in Node JS
• Should have worked on at least one Node JS framework
• Must have worked on Agile development methodologies.
• Strong understanding of front-end technologies
• In-depth knowledge of Node.js, Express.js, MongoDB, Postman, REST API
• Excellent communication skills both verbal and written (English)
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools

How we work:

• We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
• We value open discussion, ownership, and a founder mindset.
• We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making.
• We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
• We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
• Wobot is an Equal Opportunity Employer

Must-Have:

• Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
• Spring Framework(Must have working experience in Spring Core)
• Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
• Hands-on experience in REST API
• Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
• Must have working experience with basic GIT
• Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
• Should be able to work independently under someone's guidance.

Good to have:

• Advanced Java(Threading, Performance optimization)
• Spring Boot
• Other Spring frameworks(Spring Security, Spring Batch, Others)
• Microservices - Any NoSQL database(MongoDB, Cassandra, others)
• Application designing concepts.

• Source, interview, and select applicants for various positions.
• Sound knowledge on Sourcing Candidates thru REDEX, Monster & various Job Sites.
• Foster long-term relationships with candidates and clients
• Sourcing from different job boards. Excellent knowledge in Boolean function & usage of various job board databases.
• Draft job descriptions, push them through all talent acquisition channels, and coordinate candidate sourcing with the same.
• Doing junior to middle-level hiring for all IT verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioural Fitment, Stability, etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and clients and maintain records of progress.

Roles & Responsibilities:.

• Good knowledge and experience in IT hiring ( Sharepoint, Web developers, Web designers, HADOOP, Software Trainers, Server Admins, Software Engineers, Application Developers, etc.)
• Ability to build strong relationships.
• Self-confidence and self-starter.
• Excellent written and oral (phone) communication skills a MUST.
• Good sense of humor.
• Skills/Qualifications: Telephone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Professionalism, Organization, Judgment.