International Outbound - Voice Process

Experience: 5 to 8 years 

Job Summary: 

• We are looking for an experienced Databricks Developer with a strong background in Spark/pyspark to design, develop, and optimize data processing applications. The ideal candidate will build scalable data engineering solutions and ensure seamless data flow across platforms. 
• Key Responsibilities: 
• Design, develop, and maintain scalable data processing applications using Python, PySpark and Spark. 
• Collaborate with data engineers, data scientists, and other stakeholders to understand business requirements and deliver high-quality solutions. 
• Ensure data integrity, performance, and reliability across all data processing pipelines. 
• Write clean, maintainable, and efficient code following best practices and coding standards. 
• Perform data analysis and implement data validation to ensure quality. 
• Monitor and troubleshoot performance issues in data workflows and pipelines. 
• Implement and manage CI/CD pipelines for automated testing, integration, and deployment. 

• Required Skills & Qualifications: 
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 
• Proven experience as a Databricks Developer, with strong expertise in Spark/Pyspark. 
• Proficiency in SQL and hands-on experience with relational databases. 
• Strong programming experience in Python and PySpark. 
• Familiarity with version control systems such as Git. 
• Strong analytical and problem-solving abilities. 
• Excellent communication and collaboration skills. 

Role and Responsibilities:

• Pursuing or recently completed a degree in English, Journalism, Communication, Marketing.
• Strong writing skills with a passion for creating high-quality content.
• Excellent command of the English language and grammar.
• Proofreading and editing content to ensure clarity and accuracy.
• Collaborating with the marketing team to align content with marketing goals.
• Learning and applying basic SEO principles to optimize content.
• Enthusiasm to learn and adapt to different writing styles and formats.
• Gaining valuable insights into content marketing and digital communication.

Key Responsibilities:

1. Advanced Tracking Implementation
2. Design and execute advanced tracking solutions across both web and app environments using GA4, GTM (Web & Server-side), and Firebase. This includes configuring events, custom parameters, and dataLayers for accurate data collection. You will also implement enhanced tracking, user journey analytics to ensure comprehensive visibility of user behavior.
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4. Troubleshooting and Problem Solving
5. Identify, investigate, and resolve complex tracking or data discrepancies. You’ll use debugging tools and browser inspection utilities to diagnose issues. Collaborating with developers, you will resolve technical errors, configurations, and perform thorough QA testing to validate every deployment.
6. Custom Solution Development
7. Develop and deploy custom JavaScript and GTM solutions to meet unique business tracking requirements. You will create reusable templates, automation scripts, and tagging logic that improve efficiency and enable scalable analytics solutions. Implement and manage cookie consent systems to ensure compliance with global privacy regulations like GDPR and CCPA
8. Measurement Strategy and Analytics Frameworks
9. Build and maintain measurement frameworks that align analytics implementations with key business KPIs. You’ll translate marketing and operational objectives into clear, technical tracking requirements and audit existing setups to identify data integrity issues.
10. Documentation and Reporting
11. Create and maintain detailed documentation for all tagging structures, dataLayer designs, and measurement frameworks. You’ll produce QA and validation reports, project summaries, and technical handovers to ensure transparency and consistency across teams and clients. Create and share implementation reports, audit summaries, and technical handover guides.

Key Skills & Competencies

• Strong technical knowledge of GA4, GTM (Web & Server-side), and Firebase implementations.
• Strong understanding of tools like: GA4 / Firebase / Mixpanel / Segment / Adjust / AppsFlyer
• Hands-on experience with JavaScript, regex, and JSON for creating custom tracking solutions.
• Website, iOS, Android, React Native, Flutter event architecture
• Hands-on experience with debugging tools (Charles, ADB, Xcode logs, chrome extensions).
• Expertise in dataLayer schema design, tagging, documentation, implementation, debugging, and data validation processes.
• Excellent understanding of data privacy laws (GDPR, CCPA) and consent management solutions.
• Analytical mindset with a strong attention to detail and problem-solving ability.
• Proven ability to collaborate with cross-functional teams and communicate technical concepts clearly with clients and teams.
• Ability to troubleshoot complex data issues independently.
• Project ownership mindset with strong prioritization and organizational skills.

We are looking for a talented EMAIL MARKETING MANAGER to own our email marketing channel. Your main duties include running email marketing campaigns end-to-end, managing email databases, and creating newsletters.

Here’s what you will do:
● Identify target audience and grow our email list
● Design and implement direct email marketing campaigns
● Proofread emails for clarity, grammar, and spelling
● Write newsletters including all company updates
● Upgrade our email templates using graphics, personalization, and advanced features
● Ensure prompt and accurate communication with clients email to minimize unsubscribes
● Create email databases for lead generation
● Analyze campaign performance and suggest improvements
● Report on sales revenue generated from email marketing efforts
● Ensure emails follow industry policies and best practices

Here’s what you should have:
● 4+ years of proven work experience as an Email marketer
● Hands-on experience with HTML and content management systems
● Proficiency in marketing automation technology
● Knowledge of SEO/SEM and Google Analytics
● Familiarity with analytical and database tools
● Excellent written communication and copywriting skills
● Strong project management skills

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-Commerce Specialist Duties and Responsibilities

Manage our online inventory Develop campaigns to increase digital sales Optimise paid advertising campaigns using SEO and other tools Help manage our online marketing presence, including on social media platforms Monitor changes in website traffic or increases in sales Assist with forming our company’s overall digital marketing strategy

E-Commerce Specialist Requirements and Qualifications Bachelor’s degree in marketing (preferred) Experience managing digital product inventory Experience using web analytics and optimisation tools Analytical skills Communication skills.

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.

• Communicate status and query results to the internal Data Axle clients
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Problem solving and logical thinking skills.
• Attention to detail and excellent follow through.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.
• Generate reports as requested.

Qualifications:

• Graduation degree or equivalent.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Excellent customer service and communication skills.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility