Account Excutive - Midmarket & Large Enterprise

Strong Product Designer, with focus on B2C Products

Mandatory (Experience): Must have 4+ YOE in Product Design (both UI and UX) for high-traffic B2C Products

Mandatory (Skills): Must have strong knowledge and experience of design with Ai tools(Figma Cloud, Chatgpt)

Mandatory (Portfolio) - Must have strong product design portfolio of Good B2C Products, with at least 2 detailed case studies

Mandatory (Company): Top B2C Products only

Mandatory (Note): CV must have portfolio link with at least 2 detailed case study

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Job Description:

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

What you need to have:

Designation : Backend - Mobile Application Developer

Location : HSR, Bangalore

About the Company

Making impact driven by Data. 

Vumonic Datalabs is a data-driven startup providing business insights to e-commerce & e-tail companies to help them make data-driven decisions to scale up their business and understand their competition better. As one of the EU's fastest growing (and coolest) data companies, we believe in revolutionizing the way businesses make their most important business decisions by providing first-hand transaction based insights in real-time.. 

About the Role

We are looking to hire a Backend Software Engineer to design and build functional applications and work with our dynamic team of engineers to solve challenges that come with our rapidly evolving technical stack. You should be comfortable working with new technologies and architectures while working with a small team to take ownership of projects to ultimately deliver amazing global user experience. The ideal candidate needs to have experience building products and a firm understanding of web frameworks, APIs, databases, and multiple back end languages. 

 If you have a strong working knowledge of solving the challenges that impact both the front end and back end architecture and are hungry to learn, compassionate about your work and are familiar with the mentioned technical skills, we’d love to speak with you.

What you’ll do

• Building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Help maintain code quality, organization, and automatization of application
• Architect and provide guidance on building end-to-end systems optimized for speed and scale
• Translate application storyboards and use cases into functional applications
• Identify bottlenecks and devise elegant solutions to improve the scope of functionality of the application

• Ensuring quality and performance as per expected specifications.
• Engage with inspiring designers and front end engineers as we create reliable APIs

What you need to have

TECHNICAL SKILLS

• Extensive experience with building web and mobile applications.
• Deep understanding of NodeJS with excellent debugging and optimization skills.
• Experience of designing and integrating RESTful API’s, client communication and product development.
• Understanding of unit/integration testing,  deployment of applications and GCP is a plus.`
• Exposure to IMAP Protocol & mail related applications is a plus
• 2 or more years of working experience as a Backend Developer.

Job title: Front End Senior Developer 

Job description 

Roles and Responsibilities 

1.Collaborate with cross-functional teams to define, design, and push new front-end solutions. 

2.Translate UI/UX design wireframes to actual code that will produce visual elements of the application. 

3.Unit-testing code for robustness, including edge cases, usability, and general reliability. 

4.Create and be accountable for user interaction models, workflows, information architecture, prototypes, and guidelines for user interfaces. 

5.Designing and building responsive web applications. 

6.Provide technical leadership towards new UI architectures. 

7.Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency. 

Requirements: 

1. 4+ years of Frontend development experience 

2.Experience in ReactJS, Redux and component based design 

3.Experience in HTML5/CSS3, SASS or LESS 

4.Experience in Mobile web Specific Technologies Like PWA, Service Workers. 

5.Experience in Unit testing and Flow testing using Jasmine/Karma, Jest Framework 

6.Knowledge of front-end build tools and frameworks. Webpack and Babel. 

7.Experience in TDD (test-driven development)] 

8.Experience of developing and consuming RESTful web services 

9.Proficient understanding of web Markup. 

10.Good knowledge of caching and memory management for UI applications 

11.Should have executed a production level end to end UI application