Account Excutive - Midmarket & Large Enterprise

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

We’re thrilled to announce that we’re expanding our team in Ghatkopar, Mumbai

Are you a go-getter with a knack for finding top talent? 

Join our team and play a pivotal role in connecting the right talent to the right opportunities.

What We’re Looking For:

*Passion for recruitment and talent acquisition.

*Strong research and communication skills.

*Experience in sourcing through job boards, social media, and other channels.

The 10BedICU team within eGovernments Foundation works as a small distributed start-up in the NGO space. We are a technology oriented team on the journey to make critical healthcare more accessible across the country. 

As a banckend dev in the team, you will be working on some of the most interesting challenges and collaborating with telented and highly skilled individuals across the industry. 

• Experience working with community version PostgreSQL version 13 (or higher)
• Experience investigating/troubleshooting PostgreSQL performance issues with native Postgres catalog and statistics
• Familiarity with streaming and logical replication, HA, Backup and Recovery and Maintenance utilities including setup, configuration and monitoring.
• Strong troubleshooting and analytical skills
• 5+ years of PostgreSQL DBA experience

Job Description

We are looking for a talented Magento 1 and 2 developer that will oversee maintaining our

eCommerce website. Your main tasks will be to ensure that the last security patches are installed and that existing functionality continues to work properly. You will also oversee developing new modules and applying any required front-end changes.

What we expect from you?

Good experience in eCommerce development

Strong debugging skills, Code flow analysis, and the ability to read and modify existing

code.

Good knowledge of Payment gateway integration

Shopify experience will be a big plus.

2+ years of work experience.

Strong problem-solving and troubleshooting skills.

Good communication and Learning attitude.

Strong object-oriented programming knowledge

Very good PHP knowledge

JavaScript is a must for front-end development

Extensive LESS & CSS knowledge

Magento certification is a big plus

What you will get to work on?

Create responsive sections as per the requirement given to you.

Bug fixing, testing, and maintenance of the site.

Data entry work is also included

Regularly update our Magento installation

Install security patches

Develop new functionality

Implement front-end changes.
For more details dial - nine/one/zero/one/four/double three/eight/one/two.

Problem Formulation: Identifies possible options to address the business problems and must possess good understanding of dimension modelling

Must have worked on at least one end to end project using any Cloud Datawarehouse (Azure Synapses, AWS Redshift, Google Big query)

Good to have an understand of POWER BI and integration with any Cloud services like Azure or GCP

Experience of working with SQL Server, SSIS(Preferred)

Applied Business Acumen: Supports the development of business cases and recommendations. Owns delivery of project activity and tasks assigned by others. Supports process updates and changes. Solves business issues.

Data Transformation/Integration/Optimization:

The ETL developer is responsible for designing and creating the Data warehouse and all related data extraction, transformation and load of data function in the company

The developer should provide the oversight and planning of data models, database structural design and deployment and work closely with the data architect and Business analyst

Duties include working in a cross functional software development teams (Business analyst, Testers, Developers) following agile ceremonies and development practices.

The developer plays a key role in contributing to the design, evaluation, selection, implementation and support of databases solution.

Development and Testing: Develops codes for the required solution by determining the appropriate approach and leveraging business, technical, and data requirements.

Creates test cases to review and validate the proposed solution design. Work on POCs and deploy the software to production servers.

Good to Have (Preferred Skills):

• Minimum 4-8 Years of experience in Data warehouse design and development for large scale application
• Minimum 3 years of experience with star schema, dimensional modelling and extract transform load (ETL) Design and development
• Expertise working with various databases (SQL Server, Oracle)
• Experience developing Packages, Procedures, Views and triggers
• Nice to have Big data technologies
• The individual must have good written and oral communication skills.
• Nice to have SSIS

Education and Experience

• Minimum 4-8 years of software development experience
• Bachelor's and/or Master’s degree in computer science

Please revert back with below details.

Total Experience:
Relevant Experience:

Current CTC:
Expected CTC:

Any offers: Y/N

Notice Period:

Qualification:

DOB:
Present Company Name:

Designation:

Domain

Reason for job change:

Current Location: