Scrum Master

Position: Trainee Electronics Engineer

Location: Gandhinagar, Gujarat

Employment Type: Full-time, On-site

Experience: 6 month to 2 year (Freshers Preferred)

Salary: ₹19,000 CTC (Starting)

Key Responsibilities

• Assist in testing, troubleshooting, and maintenance of electronic equipment and systems.
• Understand and interpret electrical and electronic circuit drawings.
• Perform on-site service and support activities as required.
• Work closely with senior engineers to learn and implement engineering best practices.
• Prepare and maintain technical documentation and service reports.

Required Skills & Qualifications

• Qualification: B.E. in Electronics Engineering.
• Strong understanding of basic electronics concepts, measuring units, instruments, and electrical properties of components.
• Ability to read and interpret electrical drawings.
• Good communication skills – must be able to read, write, and speak in English.
• Willingness to travel for service and field assignments.
• Freshers and local candidates will be given preference.

• Backend development along with team management
• Hands on experience in product development 
• Preferred candidates from Fintech and Banking sectors
• Exp in Python / Java slong with databases like MySQL, NoSQL, etc
• Knowledge of Agile methodology

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

* Experience in C/C++ and have strong experience embedded application development and integration in Linux

* Good in creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability  

* Debugging, profiling, and performance optimization skills

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

1. Managing competitors and keyword analysis.
2. Creating the content on the basis of the above-mentioned analysis.
3. Working on on-page SEO techniques