Scrum Master

Required Skills: 

• 4+ years of experience designing, developing, and implementing enterprise-level, n-tier, software solutions.  
• Proficiency with Microsoft C# is a must.  
• In-depth experience with .NET framework and .NET Core.  
• Knowledge of OOP, server technologies, and SOA is a must. 3+ Years Micro-service experience .  
• Relevant experience with database design and SQL (Postgres is preferred).  
• Experience with ORM tooling.  
• Experience delivering software that is correct, stable, and security compliant.  
• Basic understanding of common cloud platform. (Good to have)
• Financial services experience is strongly preferred.  
• Thorough understanding of XML/JSON and related technologies.  
• Thorough understanding of unit, integration, and performance testing for APIs.   
• Entrepreneurial spirit. You are self-directed, innovative, and biased towards action. You love to build new things and thrive in fast-paced environments.  
• Excellent communication and interpersonal skills, with an emphasis on strong writing and analytical problem-solving. 

Job Title: Delivery Account Lead – US IT Recruitment

Location: Trichy, Tamil Nadu (Onsite)

Company: VDart Inc.

Experience: 9 – 12 Years

Employment Type: Full-Time

 About VDart Inc.

VDart Inc. is a leading global IT staffing and solutions firm with a presence across the United States, Canada, and India. We support Fortune 500 clients across a wide range of industries, providing top-tier IT talent through scalable and efficient delivery models. As we continue to grow, we are hiring a Delivery Account Lead to head strategic account delivery operations.

Position Summary

The Delivery Account Lead – US IT Recruitment will be responsible for managing end-to-end recruitment delivery, team leadership, and client engagement for key strategic accounts. This role is a critical leadership position that demands strong experience in managing VMS clients, high-volume delivery, team performance, and SLAs.

Key Responsibilities

·      Own delivery for multiple high-value US-based client accounts across industries and technologies.

·      Lead, mentor, and manage a team of recruiters to drive consistent performance and quality.

·      Collaborate with Account Managers to align delivery strategy with client expectations.

·      Ensure fulfillment of job requisitions through proactive sourcing, screening, and submission processes.

·      Analyze delivery metrics, provide weekly and monthly performance reporting, and drive continuous improvement.

·      Develop and implement best practices for recruitment operations, candidate engagement, and submission quality.

·      Manage escalations, compliance, and contract negotiations as needed.

Required Skills & Experience

·      9 to 12 years of extensive experience in US IT Recruitment delivery and team leadership.

·      Proven ability to manage VMS/MSP accounts with a strong understanding of hiring models: W2, C2C, and 1099.

·      Strong sourcing background using platforms like Dice, Monster, CareerBuilder, and LinkedIn Recruiter.

·      Deep knowledge of ATS and recruitment reporting tools, and ability to use data to guide decisions.

·      Exceptional communication, people management, and client handling skills.

·      Hands-on experience in working with enterprise accounts, meeting tight SLAs, and large-scale ramp-ups.

·      Willing to work full-time onsite at our Trichy VDart GCC office

The ideal candidate will develop relationships with individuals seeking hair loss treatment consultations, offering tailored solutions based on factors such as facial features, age, profession, personality, and expectations.

Responsibilities:

• Conduct comprehensive hair assessments to determine the stage of hair loss.
• Educate clients on the fundamentals of hair loss and provide personalized counseling based on their needs.
• Understand client expectations, present suitable procedures and products, and articulate achievable outcomes through visual aids.
• Establish daily consultation and conversion targets, analyzing performance regularly.
• Meet monthly conversion goals, contributing to revenue growth at the studio.

Qualifications and Skills:

• Bachelor's degree in Business or equivalent practical experience.
• Preferred age: 32 years and above.
• Minimum 5 years of experience in sales consulting and business intelligence.
• Strong written and verbal communication skills.
• Ability to multitask, organize, and prioritize workload effectively.
• Customer-centric approach to sales and service.

This position offers an opportunity to engage deeply with clients, providing them with informed guidance and solutions tailored to their individual needs, while contributing significantly to the studio's growth objectives.

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

• Design and build applications/systems based on wireframes and product requirements documents
• Work on back-end & front-end development of core scripts using NodeJS/ MongoDB/React.js/Angular/Express /Redux.
• Unit test code for robustness, including edge cases, usability and general reliability
• Write reusable, easy to maintain, versioned code using DRY principles
• Integrate existing tools and business systems (in-house tools)
• Good exposure in creating dynamic web pages
• Familiarity with Server-Oriented Architecture and RESTful Web Services
• Mentor junior team members on system architecture, coding styles and inculcate an attitude of continuous improvement in the team members

• Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
• Basics of Compute, 
• Basics of Storage 
• Strong experience towards monitoring devices such as server hardware, Network
• Strong understanding of IT service management
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
• Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
• Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
• Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
• Experience with Network systems and servers, networking systems integration (hardware, software, network, and database). 

• Strong Experience on Autosar 4.x BSW modules configuration and development on any one of the below mentioned modules
  • Com stack (COM, CANSM, CANNM)
  • Memory stack (NvM, Fls, Fee)
  • Diagnostic stack (DEM, DCM, FIM)
  • System Services (BswM, EcuM, ComM, OS)
• Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar)
• Excellent programming skill in C language
• knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
• Involvement on RDCT of software development.
• Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
• Excellent debugging, analytical, logical and communication skills
• Knowledge/Working Experience in Scripting languages – Python, CAPL.
• knowledge on Quality Management – Automotive SPICE
• Experience working in Agile-Scrum/Kanban development process

Roles and Responsibilities

• Design and implement components of our web application, and admin panel
• Build a robust, lightweight, and high-performance client-side app
• Translating designs and wireframes into high quality code
• Write documentation and guides for web app & admin panel

Key Qualifications

• Expertise in ReactJS/Redux
• Working knowledge of TypeScript or Flow is a plus
• PURE experience of 1.5 Years and more in Frontend Development
• Expert-level knowledge of developing, shipping, and maintaining Javascript applications
• Knowledge of general software design patterns
• Deep understanding of Javascript
• Up-to-date on the latest build tools, and libraries such as ES6, Webpack, Babel
• Proficient in Javascript with strong object-oriented design skills
• Able to work independently and drive results