L2 SIEM Administrator - LogRhythm

*POP process* - Startek, HSR Layout, Bangalore (Work from Office). 

*Requirements*:

- Any Graduate with at least 6 months of exp

- Candidate should be fluent in English and Hindi

- Required only Female candidates

- CTC upto 29k

*Work Location*: HSR Layout

*Interview Mode*: Virtual

*Skills*:

- Good communication and Interpersonal skills.

- Understanding of E-commerce platforms and products.

- Product Listing & Cataloging

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Hi,

We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer (Laravel + Wordpress ) to join our team.

Job Description:

· Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.

· Understanding and implementing of project management practices.

· MVC compliant Development (Laravel/YII / CodeIgniter / Zend Framework) in at least any one of these frameworks.

· Experience with CMS framework i.e. Wordpress.

· Optimization of PHP Code and database queries and functions through Code Review and Project Review Sessions.

· Identify opportunities for process improvement and make constructive suggestions for change.

· Improve the technical competence of the team through training & development of existing and new team members.

· Provide accurate effort estimates for deliverable and be committed to the deadlines through follow-up of tasks with team members.

· Research and actively learn about new technologies and introduce them into the infrastructure.

Eligibility criteria :

· Minimum experience if 2 years in laravel and wordpress. both

· Excellent problem-solving skills and love technical challenges.

· Ability to work in a team-oriented, collaborative environment.

· Ability to manage priorities and work in a fast pace environment.

· Strong database skills, proven experience with MySQL 5 having knowledge of indexes, fulltext searches, usage of Regular Expressions in queries and more.

· Excellent knowledge of Applications Architecture and how to work with Frameworks with MVC architecture.

· Excellent Knowledge of HTML 5, CSS 3, Javascript, jQuery/Sencha etc.

· Key Skills Required : Wordpress, Laravel, CodeIgniter, Zend, Mysql, Jquery, API (Restful Service).

Interested candidates can share their updated resume at manpreet.kaur(at)chicmic.co.in

Thanks

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

• Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
• Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
• Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
• Drive technical initiatives and architectural service improvements.
• Be able to predict problems and implement solutions that detect and prevent outages.
• Mentor/manage a team of engineers.
• Design solutions with failure scenarios in mind to ensure reliability.
• Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
• Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
• Automate the build and testing processes to consistently integrate code
• Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams

Responsibilities:

• Providing primary backup for networks should they fail.
• Ensuring the effective administration of a new business network.
• Performing troubleshooting on all programs when required.
• Preparing post-mortem reports and performing trend analysis when there are system failures.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Requirements:

• CCNA certified.
• Around 1 year of experience in Network Operations.
• Excellent communication skills.
• Candidate with networking certification is preferrable.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.