You’ll be our: Interaction Design Manager
You’ll be based at: IBC Knowledge Park, Bengaluru
You’ll be aligned with: Customer Experience Lead
You’ll be the member of: Customer Experience Team
What you’ll do :
As a design leader, you will be working with Product managers, Experience managers and Engineering teams to define strategies and lead the creation of great unparalleled customer experiences
You will be owning & driving the quality of Customer and Business-facing interfaces designed across customer journeys
You will be designing how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at company
Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Interaction Design Team
Manage communication and documentation within the interaction design team, partner with other functions, external contacts, and contribute to a company-wide understanding of the role of design
Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution
Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative/design reviews throughout the entire product lifecycle
Here’s what we are looking for:
6-9 years in Interaction Design, with an emphasis on digital product design
Experienced in managing design team and comes with a deep understanding of design methodology and the creative process
Experienced in collaboration and building relationships - interfacing with Research, Product, Marketing, and Engineering teams
Experienced in scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams
Must be driven by outcomes and committed to continuous learning
Experience in working with rapid-growth companies or startups is an added advantage
What you'll bring :
Degree in design from Tier 1 Design schools would be preferred but is not a mandate
6-9 years of relevant experience
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Calling is an integral part of Bizup’s interaction with its users. Candidates are expected to create conversations with app users and sellers on the platform.
- Calls users who have opened and used our app to understand their needs and solve them using Bizup. Candidate needs to be his ‘friend’ who will help the user buy in wholesale better using Bizup.
- Onboard sellers in target wholesale markets and maintain relationship with them so they create interesting content on the platform.
What we are looking for
- Min. 1+ yr of customer calling experience for a sales process. Preference to candidates who have worked in fashion / apparel category or worked with e-commerce companies such as Udaan, Indiamart, TradeIndia etc. Or worked with fintech selling products such as loan, insurance etc. on call
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About the company
Bizup is an early stage startup, driven by the vision to empower the 60 Mn small businesses (SMEs) in India with technology. We are building first of its kind short video app for B2B (business to business) transactions – think of it like Tiktok for businesses. Aim is to build India’s largest network of business users, with the plan to onboard 2 Mn+ users in next 12 months, largely from Tier 2+ cities. Founders are IIT/IIM/ISB alumni, with leadership experience at McKinsey, Paytm, Tata. If you are someone looking to join in the 0 to 1 journey of building a rocketship, in a huge opportunity area, then reach out to us!
Customer Support Executive Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- Excellent interpersonal and written and oral communication skills.
- Excellent computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English
- Office Work Location: Malad (East) Mumbai, Maharastra.
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
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Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
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include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
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Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
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Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
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iOS App Development
Android DevelopmentMinimum experience 1 year.
Maximum experience 5 years.
Freshers can also apply if they have adequate working knowledge.
JavaMandate Skills:- Appium, Java
Responsibilities:
- Should have hands on experience Java have flexibility to learn new programming languages, tools & can build PoC around them
- Should have hands on experience on Functional Testing (UI, Mobile, API), Regression Testing, Testing Web Services/API (Postman/Swagger/YAML)
- Experience on load testing/performance testing is good to have
- Should have hands on experience with API testing tools like ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
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Desired profile:
- Should have excellent communication skills and should be able to handle communications independently and confidently with business and development teams.
- Should have good documentation skills & experience in defining and publishing key quality metrics and governance around it.
- Experience with Test Management tools like Atlassian JIRA, TestRail will be a plus.
- Experience working in Agile software development
Key Skills
- Java, C#, JavaScript & have flexibility to learn new programming languages
- Designing Proof-of-Concepts (PoC) & Test automation architecture/framework
- Automation Testing (UI, Mobile, API, dB)
- PL/SQL , MS-SQL Server
- API testing tools like RestAssured, RestSharp, ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
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- Open Source tools - Appium.
JavaPrimary Skills: Java Backend Development, UNIX, Oracle, SQL, MQFTP
Secondary Skills: Autosys, Service Now
Experience: 6- 8 years
Responsibilities:
- Drive the Migration Project and support Business Applications teams through the project lifecycle.
- Interpret written business requirements, functional requirements and technical specification documents to design and develop technical solutions that meet business needs
- Contribute to Application development, migration of components, testing and Production Support.
- Collaborate with IT and Business partners to develop, and troubleshoot end to end technical solutions
- Create and maintain technical evaluation documentation using defined technical documentation templates that meet standards
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- Well versed with Java Backend Development.
- Proficient in Oracle, SQL.
- Experience in Shell scripting in UNIX, Autosys scheduler
- Good understanding of Database Management Systems (DBMS)
- Knowledge of different file movement patterns and tools - File Transfers, Messaging, MQFTP, Sterling Integrator, Mobius
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- Good understanding of Object-Oriented Programming
- Good understanding of SDLC lifecycle & processes.
- Exposure to ITIL foundational concepts, Service Now and Production Management Activities.
- Financial Services experience will be a plus
- Experience in using Dev tools ( Eclipse ), code quality tools, defect tracking tools
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- Strong interpersonal, oral, presentation, and written communication skills
- Excellent team player with good organizational, communicational, analytical and logical skills.
- Creating, designing and developing data models
- Prepare plans for all ETL (Extract/Transformation/Load) procedures and architectures
- Validating results and creating business reports
- Monitoring and tuning data loads and queries
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- Provide support to the Software Development Life cycle
- Prepare various code designs and ensure efficient implementation of the same
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Job Summary:
We're looking for a smart get-things-done attitude Sales Executive. Your primary focus would be to run Sales for our products Societynmore and GateSecure - engaging with clients, and presenting online/in-person demos. You'll be responsible for Lead Generation leveraging your expertise and different strategies for rider and driver marketing. Building client relations and helping the product development with client feedback will essential.
Duties and Responsibilities:
1) Your responsibility shall include marketing the Online product offered by Societynmore in the the area of Cooperative Housing and Commercial societies primarily for Mumbai & Pune market.
2) Co- ordinating with our development Vendors, Managers/Committee Members of Co-operative Society clients of the company as and when required for matters relating to our Society management portal.
3) You need to acquire and build complete knowledge of the online Modules offered by the Company for your own understanding and contributing to the marketing activity for the company product. Please note for the purpose of Sales, all weekends (Saturday & Sunday) shall be working. There will be a weekly off on Monday.
Required Skills:
1) Presentation Skills with Good Communication.
2) Expertise in Field Sales, expanding product reach and strategies for the same.3) Demonstrated Track record in driving Sales and Marketing in previous roles.
4) Knack for optimizing the processes/workflows accomplishing the desired results.
Amazon Web Services (AWS)- He has to perform architectural analysis, and he should know how to design enterprise-level systems.
- He should know how to design and simulate tools for the perfect delivery of systems.
- He should know how to design, develop, and maintain systems, processes, procedures to deliver a high-quality service design.
- He has to work with other members of a team and other departments to establish healthy communication and information flow.
- He should know how to deliver a high-performing solution architecture that can support the development efforts of a business.
- He has to plan, design, and configure the most typical business solutions as needed.
- He has to prepare technical documents and other presentations for multiple solutions areas.
- He has to be sure that the best practices for configuration management are carried our as it was needed.
- He has to work on customer specifications, analyze them, and conduct the best product recommendations associated with the platform
Requirements
- AWS Solution Architect 9-10 Years
- Responsible for managing applications on public cloud (AWS) infrastructure.
- Responsible for larger migrations of applications from VM to cloud/cloud-native.
- Responsible for setting up monitoring for cloud/cloud-native-based infrastructure and applications.
- MUST: AWS Solution Architect Professional certification.
Location: Delhi/Bangalore
Responsibilities:
Enhance business relationships to leverage additional opportunities.
Work closely with Account Management to reach revenue targets.
Increase sales to existing and new customer base.
Works with internal marketing to develop specific campaigns supporting the sales initiatives.
Travel to Client sites as needed.
Requirements:
Consistent goal achievement in highly competitive environment (top 10% performer, President’s Club, etc.)
Energetic, upbeat, tenacious operator with excellent verbal and written communication skills
Outstanding relationship building skills with a high degree of responsiveness and integrity
Prove your sales success and prowess with income documentation
Successful sales pros in this industry have proficiency in the learning industry
Additional Info:
Base salary plus commissions
Added accelerators and performance bonuses for higher earnings
Larger deals closing monthly is expected
Only those candidates who own and dominate this space will be considered
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon