Interaction Design Manager at Ather Energy · Bengaluru (Bangalore) · 6 - 10 years · ₹25L - ₹30L / yr · Raised funding · Posted 12 May 2022
You’ll be our: Interaction Design Manager
You’ll be based at: IBC Knowledge Park, Bengaluru
You’ll be aligned with: Customer Experience Lead
You’ll be the member of: Customer Experience Team
What you’ll do :
As a design leader, you will be working with Product managers, Experience managers and Engineering teams to define strategies and lead the creation of great unparalleled customer experiences
You will be owning & driving the quality of Customer and Business-facing interfaces designed across customer journeys
You will be designing how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at company
Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Interaction Design Team
Manage communication and documentation within the interaction design team, partner with other functions, external contacts, and contribute to a company-wide understanding of the role of design
Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution
Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative/design reviews throughout the entire product lifecycle
Here’s what we are looking for:
6-9 years in Interaction Design, with an emphasis on digital product design
Experienced in managing design team and comes with a deep understanding of design methodology and the creative process
Experienced in collaboration and building relationships - interfacing with Research, Product, Marketing, and Engineering teams
Experienced in scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams
Must be driven by outcomes and committed to continuous learning
Experience in working with rapid-growth companies or startups is an added advantage
What you'll bring :
Degree in design from Tier 1 Design schools would be preferred but is not a mandate
6-9 years of relevant experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Ather Energy
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Roles & Responsibilities
To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.
Minimum required Accountabilities for this role
- Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
- Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
- Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
- Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
- Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
- Champion adoption and governance of the organization's design system across the POD
- Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices
- Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities
Additional Accountabilities pertaining to the role
- Represent design in cross-functional forums, product reviews and stakeholder governance meetings
- Benchmark journeys against industry, competitor and emerging design/AI trends
- Contribute to design operations, process improvement and design system evolution at the organization level
MAJOR CHALLENGES
- Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions
- Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys
- Influencing cross-functional stakeholders to prioritize design/UX interventions
- Building, mentoring and scaling a high-performing design and testing team
DECISIONS
- Final design direction and sign-off for POD journeys prior to development handoff
- Prioritization of the design and testing roadmap within the POD
- Selection of design variations to be tested and the success metrics used to evaluate them
Other Information
- Total Team Size: As per POD design team structure (between 3 to 13)
- Number of Direct Reports: 1–2 (Design & Testing Member(s))
- Number of Indirect Reports: As applicable, through the POD structure
- Number of Outsourced employees: As applicable, through the POD structure
- Number of locations: 1 (Head Office)
- Number of products: As per POD journeys assigned
Ideal Candidate
1.Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys
2.Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment
3.Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building
4.Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff
5.Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system
6.Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them
7.Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools
8.Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys
9.Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)
10.Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact
Roles & Responsibilities
To drive design excellence for the assigned digital customer journeys (app & web) by leading a team of designer(s) and owning the end-to-end design and testing strategy for these journeys. The role partners closely with business/product stakeholders, product management and analytics teams to identify customer pain points, prototype new-age (including AI-led) design concepts, validate design hypotheses through structured testing (A/B, moderated/un-moderated research) and institutionalize design system adherence across the assigned journeys, while managing the design talent within the team.
Minimum required Accountabilities for this role
- Own the end-to-end design vision and strategy for the assigned business POD's digital journeys (app & web)
- Lead, guide and manage the Design & Testing Member(s) in the POD, including performance management and capability building
- Partner with the POD Lead, Product Managers and Business stakeholders to translate product strategy into intuitive design solutions
- Drive user research (moderated/un-moderated) and synthesize customer pain points and expectations into actionable design interventions
- Define and drive the A/B testing and experimentation roadmap for POD journeys in partnership with testing/analytics teams
- Champion adoption and governance of the organization's design system across the POD
- Guide the team on prototyping (including AI-based tools) of new concepts, backed by user research and industry best practices
- Track, review and report design impact using customer experience (CX) metrics and behavioural data, and continuously identify improvement opportunities
Additional Accountabilities pertaining to the role
- Represent design in cross-functional forums, product reviews and stakeholder governance meetings
- Benchmark journeys against industry, competitor and emerging design/AI trends
- Contribute to design operations, process improvement and design system evolution at the organization level
MAJOR CHALLENGES
- Balancing fast-paced digital delivery timelines with rigorous, research and data-backed design decisions
- Driving design consistency and design-system adherence across multiple, concurrently evolving customer journeys
- Influencing cross-functional stakeholders to prioritize design/UX interventions
- Building, mentoring and scaling a high-performing design and testing team
DECISIONS
- Final design direction and sign-off for POD journeys prior to development handoff
- Prioritization of the design and testing roadmap within the POD
- Selection of design variations to be tested and the success metrics used to evaluate them
Other Information
- Total Team Size: As per POD design team structure (between 3 to 13)
- Number of Direct Reports: 1–2 (Design & Testing Member(s))
- Number of Indirect Reports: As applicable, through the POD structure
- Number of Outsourced employees: As applicable, through the POD structure
- Number of locations: 1 (Head Office)
- Number of products: As per POD journeys assigned
Ideal Candidate
1Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys
2Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment
3Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building
4Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff
5Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system
6Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them
7Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools
8Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys
9Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)
10Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon