Integration Software Manager

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

 CoinCrowd Specialist Content Writer - Crypto (News & Media)

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.

Responsibilities:

• Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
• Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
• Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
• Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
• Optimize content for SEO to increase organic traffic and visibility.
• Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
• Assist in developing content strategies that support our overall marketing objectives.

Requirements:

• Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
• Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
• Ability to simplify complex topics and explain them clearly and concisely.
• Excellent research skills and a knack for staying updated with industry trends.
• Strong SEO knowledge and experience with content optimization techniques.
• Ability to work independently and meet deadlines.
• Strong communication and collaboration skills.
• Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).

Bonus Skills:

• Experience with cryptocurrency wallets and payment systems.
• Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
• Graphic design skills or familiarity with creating visual content.

Why Join Us:

• Opportunity to be at the forefront of the cryptocurrency revolution in retail.
• Work with a dynamic and innovative team that values creativity and collaboration.
• Flexible working environment with opportunities for growth and development.

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

Responsibilities

·       Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)

·       Set up and optimize company pages within each platform to increase the visibility of company’s social content

·       Develop, implement and manage the company’s social media strategy

·       Manage and oversee social media content

·       Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players and coordinate actions.

·       Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.

·       Suggest and implement new features to develop brand awareness, like promotions and competitions.

·       Stay up-to-date with current technologies and trends in social media, design tools and applications.

·       Monitor and evaluate performance across the company's social channels in order to improve engagement.

·       Execute quarterly marketing plans to meet overall business targets.

Education & Knowledge Desired

·       2 years of experience in online marketing, advertising or communication

·       Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube

·       Bachelor’s Degree or Master’s in Marketing, Advertising or Communications required

·       Excellent creative writing skills

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5, Inc. is seeking a Software Engineer III with experience in building highly available and highly scalable services on public cloud like AWS, Azure and GCP. In this role you will help develop networking and security technologies as a service (SaaS) to solve customers’ multi-cloud problem. You will be part of Cloud Orchestration team working on F5 Distributed Cloud platform.

Primary Responsibilities 

• Design and development of highly available and highly scalable services using public cloud and F5 Distributed Cloud services.

• Understand product requirements related to multi-cloud and propose solutions.

• Follow software development lifecycle for feature development i.e., design, develop, test and support the features

• Creating prototypes to validate use cases and get feedback from product team and architects.

• Work cohesively with geographically distributed team

Knowledge, Skills and Abilities

• Experience in designing and implementing solutions for services in public cloud

• Experience in developing software in a SaaS environment

• Extensive hands-on experience in using Infrastructure as code (IsC) tools like terraform (preferred), cloud formation etc

• Extensive hands-on experience in programming languages such as Golang(preferred), python, Java, Rust

• Solid understanding of AWS VPC Networking Services like Transit Gateway, Virtual Private Gateway, Direct Connect, Gateway Load balancer, Private link etc.

• Solid understanding of Azure Networking Services like Virtual Network (Vnet), Express route, Azure load balancers etc

• Solid understanding of GCP networking services

• Good understanding and experience in L2 to L7 networking protocols including but not limited to Ethernet, TCP/IP, VLAN, BGP, HTTP

• Good understanding of container technologies such as Docker, Kubernetes etc.,

• Working knowledge of CI/CD tools like GitLab, Argo

• Ability to implement all phases of a development cycle for a software product from understanding requirements, going through design, development and deploy phases

• Self-motivated and willing to delve into new areas and take on new challenges in a proactive manner

• Excellent written and verbal communication skills.

Qualifications

• Minimum of 5 years of related experience with a Bachelor's degree in Computer Science/related field 

NetSysCon is looking for a Full Stack Engineer for a travel/airline SaaS start-up. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile

Work on all elements of the stack from data modeling and back end API's to UI implementation.
Working with airlines on integrations deep within their systems (in person, if you like!).
Assisting with key architecture, platform and infrastructure design.
Ensuring the system runs and scales smoothly, with high availability and resilience to failure.

What we use:
Python, Django, Celery
React, TypeScript
Scikit-learn, PyTorch, Tensorflow
Postgres, Redis
Kubernetes, Docker, AWS, Terraform, CDK, Github Actions

Our client is a tech company first so engineering is the largest, most important department. They care about developer ergonomics and believe investing time and effort in getting software and platform right is not-negotiable. They have:

A comprehensive automated unit test suite (frontend + backend);
Fully automated CI/CD (git push is all you need);
Fully containerized / reproducable dev environment (single-command bootstrap);
Redundant, self-healing, auto-scaling infrastructure;

Requirements

Full-stack engineering experience in at least one of the following languages/frameworks - Backend: Python/Django (preferred), Ruby/Rails, Node;
Frontend: React (preferred), Angular, Vue.
Evidence of exposure to architectural patterns of large, complex web applications (eg, well-designed APIs, asynchronous data pipelines/message queues, distributed systems).
Engineers who have experience with software best practices such as unit testing, reusable components, traceability.

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings and has seen an upward growth year after year. The Lexicon Group started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The motto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

Job Description

• Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.
• Effective, consistent and reader-friendly writing style.
• Strong English writing skills and basic familiarity with the internet and search engines.
• Capable of writing an article on any subject, theme, blog or website.
• Ability to manage in a fast-paced and deadline-driven environment.
• Concise, clear and confident communication.
• Highly organized and self-motivated to establish and achieve goals.
• Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms.
• Work closely with content marketing and digital marketing to produce content that generates results
• A content writer should clearly understand the objectives, and target audience, and assure the content is user-friendly and keyword/SEO Optimized.
• Writing content as needed, including blogs, articles, web pages, etc.
• The content should be informative and engaging and should enable visitors to get their information promptly and efficiently.

Content and Relationship Manager Requirement

• Bachelor’s Degree in Mass Communication, English and Related field
• 1-2 years experience in writing content
• Strong communication and interpersonal skills and ability to build and maintain relationships
• Highly articulate with experience in developing content based on consumer needs or data insights
• Excellent command of written and spoken English, as well as an ability to assess visual communication, to enable evaluation of motivating, accurate and effective communications.
• Innovative, self-reliant and determined approach to duties with an ability to work and think creatively

• Attentive to detail and organized
• Must be self-motivated and flexible.

What you need to have: