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Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Role Overview: We are seeking enthusiastic and results-driven Sales Representatives who will be tasked with a pure new logo hunt. The ideal candidates will focus on outreach efforts to introduce and sell Chesslang’s comprehensive chess platforms and MrZeroCode’s innovative no-code website solutions to new clients.
Key Responsibilities:
- Generate new business opportunities through strategic outreach to prospective clients.
- Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.
- Think strategically about the long term sales processes to optimize the acquisition of new clients.
- Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.
- Work closely with the marketing team to achieve consistent sales goals.
Qualifications:
- Proven experience in sales, ideally in the technology or educational technology sectors.
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
- Experience in handling full sales cycle from prospecting to closing.
- A proactive, motivated attitude towards finding new business opportunities.
Company Name: *GBH Auto Mechanics & Services LLP
Job Profile: HR Executive
Job Description
We're seeking a qualified HR Executive to recruit a sales executive regarding selling annual car and bike subscription products
that our customers have grown to rely on. We are a growing platform and are required to target customers by hiring more
sales executives daily.
Experience: 0 - 5 years
Job Location: Work from home
Selection process:- HR round & Manager round
Qualification: Graduation
Salary offered: 15k - 25k
Working days: 6 working days (Sundays off)
Shifts: 10:00 am -7:00 pm
Mandatory language: English & Hindi
Laptop: candidates are to use their laptops.
Additional Compensation: If applicable, this will be decided based on your designation.
Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=
LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.
You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.
Responsibilities
Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives
Requirements
Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock
BlackLight Gaming is looking for a top-notch, ambitious and driven Node. js developer who is confident of creating, maintaining and further optimising highly scalable backend supporting our multiplayer mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.
What You Bring to the team:
- More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
- Knowledge of Node. js and frameworks available for it.
- Strong proficiency with JavaScript
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
- Understanding fundamental design principles behind a scalable application
- Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
- Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
- Integration of multiple data sources and databases into one system.
- Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
- Experienced in creating micro-services based architectures, reusable components
- Experience building REST APIs and other common application architectures on the above services
- Experience building data processing pipelines
- Solid understanding of code, design, and development practices
- General comfort in exploring, assessing, and learning new frameworks
- High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
- Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools
Extra Gems for:
- Google, AWS and/or Industry certifications.
- Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
- Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
- Knowledge of Application Monitoring using tools like Google Stackdriver
- Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
- Experience with Github and advanced Github features.
- Experience of working in Product industry
- Open source contributions, interesting hobby projects.
Why Us?
- High Growth Startup environment
- Company sponsored courses and education material
- Lots of learning opportunities
- Work with a super-talented team of professionals
- Informal work-culture, Casual Dress Code, multiple outings and trips
- Performance Based Bonus
- Competitive Salary
- Medical Insurance for you and your family
- Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all time
Roles and Responsibilities
The Role:
You are a Backend Engineer passionate about building world-class mobile and web applications with performant backend and glitch-free experience. You will be part of a team which will be delivering technology that enhances the in-app experience for our users and enables our development teams to build mobile apps easier, faster and more efficient. You will build compelling and engaging applications for Web and Mobile platforms. Employing your experience in latest Nodejs frameworks like Express.js,Hapi.js, Yarn, PM2 and proficiency in Elasticsearch, in building RESTful APIs, in integrating with databases like MongoDB and MySQL/Postgres with discipline in collaboration and pair programming. Our clientele majorly comprises of BFSI companies, so experience in Financial Applications and enterprise data security will be a big-plus.
Responsibilities:
• Contribute to an Agile team to build web and mobile applications, APIs, SDKs and other tools as required
• Collaborate with various teams within IORTA to realize the requirements for the project and Rapidly deliver iterative solutions
• Provide task plans and follow trends in technology and suggest new approaches to application design and development
• Review and evaluate designs for compliance with development guidelines
•. Implement best practices and methods to improve the development process within the
team and organization
Good experience in programming Microsoft C# (preferred) and/or Visual Basic.NET, ADO.Net, and ASP.Net 2.0, .Net 4.5 framework or .net core 2.1 and above
Must have experience In SQL and Agile/Scrum
Nice to have experience in AWS or Azure
Our young and rapidly growing team at Zycus is looking to fill out vacant positions for Principal Architects. We are a well established SAAS based company, with 20+ years of AI legacy and experience in the industry. Once you join us, you will get to innovate and experience the latest technologies including Artificial Intelligence, Machine Learning and AWS Cloud. We are looking for candidates well versed with Java/J2EE, Spring boot, Microservices, Hibernate, JMS/ Kafka/ Rabbit and most importantly an expert in design patterns. Exposure to Cloud platform, Full stack environment and Agile methodology, would be a plus.
We are looking for curious, collaborative candidates who are willing to learn and ready to take up new exciting endeavors. You are going to work together with the team on complex innovative projects in the industry. We are basically looking for an enthusiastic candidate with a coding experience of about 10-15 years, with a hands-on experience in Software Product Development and ownership.
You could be a perfect fit if you,
- understand use cases and product requirements, can design, develop, review (code/design), unit test, module test, integration test, documentation for PDLC.
- are an expert in maintaining, enhancing, bug fixing and following standard documentation process laid down for the project.
- follow the defined PDLC process and participate in improving the process, work with cross functional team to achieve project delivery goal.
- ensure all the work meets or exceeds predefined quality standards through exhaustive testing, peer reviews SQA process standards.
- are able to build solution which is easily scalable, high speed/ real-time performance, configurable, deploy-able and secure in SaaS environment using any open source tech stack.
- are able to identify, track and mitigate risks to the product
- are responsible for planning product iterations and releasing iterations on schedule.
Requirements
- Atleast 10-15 years’ experience in Java, J2EE and associated technologies (Spring, Hibernate, Web Services, Micro Services, Spring boot)
- Technical Skills: Core Java, Advanced Java, J2EE, Exception handling, Collections, Oops, UML, Oracle, Jenkins, Maven & Linux
- Should be able to build solutions which is easily configurable, deploy able and secure in SaaS environment.
- Must have worked spring boot Extensively.
- Strong hands on development experience in Java, J2EE.
- Product development experience in agile environment will be a big plus though not mandatory.
- Highly Tech Savvy and hands-on.
- Strong evidence of a solution/product created ground up.
Product Development:
- Has in-depth knowledge on technology and end to end development processes.
- Has the ability to recommend new processes/alternatives to meet Product development requirements and rolling them out the team.
Benefits
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Click here to Apply :
https://apply.workable.com/zycus-1/j/AEF05D1907/">Principal Architect - Zycus (workable.com) - (Mumbai).
https://apply.workable.com/zycus-1/j/AA542A5D66/">Principal Architect - Zycus (workable.com) - (Pune).