Salesforce Developer

Job Description: Veeva CRM Tester (EU/APAC Rollout)

Diabetic Care Medical Devices | Global Commercial Operations

Location: Remote / Hybrid (EU or APAC preferred, with overlap to US hours)

Engagement: Contract / Full-Time

Industry: Medical Devices – Diabetic Care

Experience: 5–8 years in software testing with strong functional Veeva CRM expertise

About the Role

A US-based leader in diabetic care medical devices is expanding its commercial operations into Europe and Asia-Pacific markets. As part of this strategic rollout, we are looking for a Veeva CRM Tester to ensure the quality, compliance, and seamless adoption of our Veeva CRM platform across EU and APAC affiliates.

You will partner with business analysts, Veeva administrators, developers, and regional commercial teams to validate CRM functionality, localization, integrations, and regulatory configurations — ensuring our field reps and medical teams have a reliable, compliant, and intuitive platform.

Key Responsibilities

•  Test design and execution: Design, document, and execute functional, regression, integration, and UAT test cases for Veeva CRM modules across EU/APAC rollouts.

•  Core Veeva CRM functionality: Validate Account Management, Call Reporting, Cycle Plans, Territory Management, Sample Management, Approved Email, CLM (Closed Loop Marketing), Medical Inquiry, Coaching Reports, and MyInsights.

•  Localization and compliance: Test country-specific configurations including localization, language packs, currency, time zones, consent capture, and HCP/HCO compliance (EFPIA, MedTech Europe, APAC equivalents).

•  Integration testing: Verify integrations between Veeva CRM and downstream/upstream systems (Veeva Network/OpenData, MDM, ERP/SAP, marketing automation, data warehouses, and analytics platforms).

•  Release testing: Perform release testing for Veeva CRM seasonal General Releases (3x/year) and identify regression impact on existing functionality.

•  Mobile and offline testing: Execute testing on Veeva CRM iPad and Veeva CRM for Browser, including offline sync scenarios.

•  Data migration validation: Validate account, contact, address, affiliations, and historical call data migration during country go-lives.

•  Defect management: Track and manage defects in JIRA / Azure DevOps / HP ALM; partner with developers and Veeva support on resolution.

•  Test automation: Contribute to test automation strategy and execute scripts using tools such as Selenium, Provar, or Tosca where applicable.

•  Regulatory documentation: Support GxP / CSV (Computer System Validation) documentation aligned with medical device regulatory standards (FDA 21 CFR Part 11, EU MDR, GDPR).

•  Cross-region collaboration: Coordinate with US-based program team and EU/APAC affiliate stakeholders across multiple time zones.

Required Qualifications

•  5–8 years of software QA / testing experience, with at least 3+ years specifically testing Veeva CRM.

•  Strong functional understanding of Veeva CRM modules and the underlying Salesforce platform (Veeva is built on Salesforce).

•  Hands-on experience with Veeva CRM rollouts across multiple countries, ideally in EU and/or APAC.

•  Solid grasp of life sciences / medical devices commercial processes — HCP engagement, sample compliance, multichannel cycle planning.

•  Experience testing Veeva Network, Veeva Vault CRM, or Veeva OpenData integrations.

•  Proficiency in test management tools (JIRA, Zephyr, qTest, HP ALM, or Azure DevOps).

•  Understanding of regulatory frameworks: GDPR, EU MDR, GxP, 21 CFR Part 11, and country-specific HCP transparency reporting laws.

•  Strong analytical, documentation, and stakeholder communication skills.

•  Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field.

Preferred Qualifications

•  Veeva CRM certifications (Veeva CRM Administrator / Veeva Align / Veeva Vault).

•  Experience with Veeva Vault CRM migration (the next-gen platform replacing Salesforce-based Veeva CRM).

•  Prior testing experience in medical devices, especially diabetes care, glucose monitoring, or insulin delivery systems.

•  Exposure to automation frameworks like Provar (purpose-built for Veeva/Salesforce).

•  Experience supporting multi-country, multi-language rollouts with phased go-lives.

•  Familiarity with agile/SAFe delivery models and shift-left testing practices.

Senior Salesforce Developer will be responsible for designing, developing, and optimizing scalable solutions on the Salesforce platform, with strong hands-on experience in Service Cloud and Lightning Web Components (LWC). The role involves building and customizing service-oriented applications, implementing complex business logic using Apex, and creating responsive, high-performance user interfaces with LWC. The developer collaborates with cross-functional teams to translate business requirements into technical solutions, ensures code quality through best practices and reviews, and integrates Salesforce with external systems via APIs. Additionally, they troubleshoot issues, mentor junior developers, and drive continuous improvement in system performance, security, and user experience within the Service Cloud environment.

Salesforce Technical Product Manager

Location - Remote

Shift Timing - 5pm to 2 am

Preferred Skills/Experiences: - Project Management

CPQ Specialist certification is a huge plus

Salesforce Admin Certification (201) and Salesforce Certified Sales Cloud Consultant Preferred

Professional Experience/Qualifications:

Has successfully led development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals. Experience developing and supporting mission critical applications optimized to run in the cloud or virtualized environments. Deep knowledge of system architecture, technical design, and system and software development technology.

Required Skills/Experiences:

6+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree

3+ years of experience as a business analyst/product manager supporting Salesforce CPQ platform.

Deep understanding of the Salesforce.com product suite including CPQ, Sales Cloud, Service Cloud, FSL, Community Cloud, and the AppExchange.

Managing application development at scale, employing SDLC methodologies including Agile, Scrum, and DevOps

Strong subject matter expertise with core SaaS principles: Product setup, Product Options, Product configuration & rules, Pricing, Quoting, Subscription Management, amendments, renewals, Billing and Revenue Recognition

Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities

Exceptional ability to lead change using positive and collaborative methods

Strong communication skills in writing, speaking, and presenting

Able to communicate technical or complex subject matter in business terms

Demonstrated acumen and passion for both business and technology, including the latest digital innovations as they apply to the creation of business value

Accepts ownership and welcomes responsibility

Key duties and responsibilities include

• Expert in configuring, managing, and customizing the Salesforce CPQ (Configure Price
• Quote), CLM (Contract Lifecycle Management) and Orders Lifecycle.
• Understand the Data Model related to Salesforce CPQ.
• In-depth knowledge in Product setup, Product Options, Product configuration & rules, Pricing, Discounting, and Quote templates in Salesforce CPQ.
• Experience in integrating Salesforce CPQ with external systems using connectors, SOAP/REST API.
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities.
• Design and implement Quote to Cash solutions using Salesforce CPQ Optimization of solutions through an understanding of business needs and technology capabilities.
• Utilize best practices to perform operational support, enhancements, bug fixes as needed.
• Work closely with key stakeholders/project team to recommend and agree technical solutions to meet business requirements.

Skills and experience required

• Should have 4+ years of implementation experience on Salesforce Development.
• Should have min 2+ years of hands on experience of CPQ Development.
• Good Salesforce programming skills (Apex and Visualforce/LWC)
• Advanced knowledge of the Salesforce CRM platform and suite of Salesforce products.
• Ability to design and provide solutions using Salesforce.com out of box features and custom development tools.
• Extensive experience in all phases of SFDC process which involves requirement gathering, requirement analysis, design, development, implementation Integration & enhancement in Salesforce projects.
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs.
• Good understanding of Salesforce CPQ Price Waterfall methodology.
• Proficiency in various CPQ functionalities like amendments, renewals, and order management. Proven experience in solution design, effort estimation, and work breakdown for assigned tasks to support Agile practices.
• Effective verbal, and written communication skills.
• Good work ethic, passion for product quality, and attention to detail.

Qualifications

• Bachelors/Postgraduate degree, professional qualification, or relevant experience
• Salesforce CPQ certification is mandatory.

• Looking for individual proficient in Salesforce Lightning Web Components(LWC), APEX, Admin.
• Hands on experience on Sales and Service Cloud.
• Integration with Other applications like Power-BI, able to customize and develop new integrations.
• Experience working on AI skills is added advantage
• Years of exp: 3-4 years

Roles & Responsibilities :

·        To lead team from front to all the software developers including Interns at b+m India office

·        To upgrade and guide to the entire software developers team with technical solutions and updated technologies from time to time .

·        Participate in the complete lifecycle of projects from inception to deployment to value delivery.

·        Developing best practices to ensure that all projects are delivered on-time, within scope of work.

·        Create a project Management calendar for fulfilling each goal and objective. Developing and monitoring project plans, project schedules, working hours and ensuring project deadlines are met.

·        Escalate all obstacles that cannot be dealt with promptly that could result in project delays.

·        Communicate project status and key issues to stakeholders on a regular basis.

·        Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects (if needed).

·        Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

·        Delegate project tasks based on requirement to the team members' ,  individual strengths, skill sets, and as per their experience levels.

·        Attend seminars and training as required improve & maintain proficiency (if needed).

·        Perform other software development related duties like,

     Software development in C# with MS Visual Studio, Developing and designing GUIs in WPF.

     Source code development for libraries (.dll), e.g. for data exchange

     Creating standard interfaces via web service and OPC UA

    Connecting MS SQL database systems for secure data transfer.

Creating VR and AR applications in Unity