Inside Sales Executive

PRODUCT SUPPORT EXECUTIVE

ABOUT US

Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments.

We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; and our Development Center is located out of Gurugram, India.

ORGANIZATION’S GROWTH PLAN

 Datacultr’s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing.

We are on a mission to enable 35 million unbanked & under-served people, access financial services by the end of 2026.

Position Overview

We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

• Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution-oriented approach.
• Manage transactions over CRM.

Key Requirements 

• 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
• Smart Freshers good with Communication skills can apply.
• Active Listener.
• Must be proficient in any of the above mentioned languages along with English.
• TAT oriented approach.
• Good working knowledge with Microsoft Excel or Microsoft Suite.
• Excellent communication and interpersonal skills.

What We Offer

• Opportunity to shape the future of unsecured lending in emerging markets
• Competitive compensation package 
• Professional development and growth opportunities
• Collaborative, innovation-focused work environment
• Comprehensive health and wellness benefit

Location & Work Model 

• Immediate joining possible  
• Work From Office only
• Based in Gurugram, Sector 65

Looking to create a token on the blockchain for our Taxi App. Also want to create our own payment gateway like a cash app or Venmo. Would like for our Taxi app to accept payment via crypto.

Sarcon is a leading edge VIrtual Events company. We are looking for a driven, result-oriented, seasoned sales executive to accelerate growth.

You would be responsible for the international sales of our B2B SAAS products. The products are cloud based and can be sold remotely in any geography.

Typical Responsibiliies

• Reach out to prospects via LinkedIn, Email, Calls etc
• Set up Appointments, and present product demo
• Send over proposals and successfully close deals
• Take ownership of your sales pipeline and maintain meticulous logs of sales activity
• Guide customer into customer success in partnership with the Customer Success team
• We work in the event technology space so connections with event organizers/ event managers is a big plus.
• Prior experience with B2B Software sales - a must.
• Bonus - Prior experience in managing teams
• You must atleast have 4 years of experience in B2B SaaS sales experience or have connections in the events space to be considered.

• Work with developers to build out CI/CD pipelines, enable self-service build tools and reusable deployment jobs. Find, explore, and advocate for new technologies for enterprise use.
• Automate the provisioning of environments
• Promote new DevOps tools to simplify the build process and entire Continuous Delivery.
• Manage a Continuous Integration and Deployment environment.
• Coordinate and scale the evolving build and cloud deployment systems across all product development teams.
• Work independently, with, and across teams. Establishing smooth running. environments are paramount to your success, and happiness
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the[1]box thinking, teamwork, self-organization, and diversity.

Technical Skills

• Experience with AWS multi-region/multi-AZ deployed systems, auto-scaling of EC2 instances, CloudFormation, ELBs, VPCs, CloudWatch, SNS, SQS, S3, Route53, RDS, IAM roles, security groups, cloud watch
• Experience in Data Visualization and Monitoring tools such as Grafana and Kibana
• Experienced in Build and CI/CD/CT technologies like GitHub, Chef, Artifactory, Hudson/Jenkins
• Experience with log collection, filter creation, and analysis, builds, and performance monitoring/tuning of infrastructure.
• Automate the provisioning of environments pulling strings with Puppet, cooking up some recipes with Chef, or through Ansible, and the deployment of those environments using containers, like Docker or Rocket: (have at least some configuration management tool through some version control).

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills

Objective of the Role:
We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

Role & Responsibilities

• Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
• Work on the vision, roadmap, and processes that make customer delivery experience more delightful
• Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
• Work on optimizing the whole logistics supply chain from warehouse to customer
• Innovate to improve the efficiency of the existing supply chain systems
  Desired skills & abilities:
• 3-6 years of experience in software development
• B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
• Experience in architecture and system design 2Experience in running high performance distributed systems
• Understanding and implementation of security and data
• Highly experienced in back-end programming languages like Python, Java, JavaScript
• Experience with cloud message APIs and usage of push
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Solid experience in software development practices
• Ability to mentor and manage teams
• Exposure to Agile/Scrum and Design thinking approaches
  
  
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Designing, architecting and developing the backend and APIs, primarily using the MEAN/MERN stack, for products or platforms for end-clients to consume our technology in Infrastructure Monitoring from Satellite Imagery and Robotic Process Automation in Banking and Mortgage Services.

- Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product.

- Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms 

- Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput

- Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design