Content Writer

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Relevant experience in React JS  5+ Year

• Experience in Hooks, Typescript

• Experience in GraphQL (Query & Mutations)
• Strong experience in Jest for Unit Testing
• Knowledge on docker, K8 and Kafka

As the successful candidate, you will be required to:

• Design, develop and maintain data quality assurance framework
• Work in conjunction with BI and Data Engineers to ensure high quality Data Deliverable
• Design and develop testing frameworks to test ETL jobs, BI reports and Dashboards and other data pipelines
• Write SQL scripts to validate data in the data repositories against the data in the source systems
• Write SQL scripts to validate data surfacing in BI assets against the data sources
• Ensure data quality by checking against our ODS and the front-end application
• Track, monitor and document testing results

To be eligible for this role, you should possess the following:

• Demonstrated ability to write complex SQL/TSQL queries to retrieve/modify data
• Ability to work in an Agile environment
• Ability to learn new tools and technologies and adapt to an evolving tech-scape

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, colour, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

•  3+ years of experience in Machine Learning
• Bachelors/Masters in Computer Engineering/Science.
• Bachelors/Masters in Engineering/Mathematics/Statistics with sound knowledge of programming and computer concepts.
• 10 and 12th acedemics 70 % & above.

Skills :
 - Strong Python/ programming skills
 - Good conceptual understanding of Machine Learning/Deep Learning/Natural Language            Processing
 - Strong verbal and written communication skills.
 - Should be able to manage team, meet project deadlines and interface with clients.
 - Should be able to work across different domains and quickly ramp up the business                   processes & flows & translate business problems into the data solutions

Backend Developer

• NET Core /MVC
• Web API Framework
• Windows Azure PaaS

Are you looking to make a real difference in Zibew’s Mission to empower pharmacy chains, hospitals, and healthcare institutions with innovative software that significantly improves patient experience? Do you want to work on cutting edge cloud technologies and build highly scalable software?

Zibew, a Singapore based Start-up, with Engineering headquarters in Hyderabad, India is looking for talented individuals to contribute to the next generation of our products, which incorporate features such as Artificial Intelligence and Natural Language Processing. Zibew has a customer base in ASEAN countries and now looking to onboard customers in the AMERICAS region. We are a fun team that likes to get things done (we ship as frequently as every week!), where engineers are empowered to innovate. If you are an engineer who has a keen eye for scale, performance, and reliability, this is a great opportunity for you.

• As a Backend Developer, you would be working on building the core platform of our products such as the Online Pharmacy Platform.
• As a Backend Developer, you would be required to develop highly scalable Web APIs for our Mobile Apps
• As a Backend Developer, you would be working on integrations with third-party systems such as Payment Gateways, CRM Systems, and ERP Systems.
• As a Backend Developer, you would be working alongside our Data Sciences Team and Product Managers to build cutting edge Artificial Intelligence-based systems for healthcare

• Minimum of 2 years of experience in C# Programming
• Should have experience in ASP.NET Core and Web APIs
• Must have proven positive attitude towards taking challenges
• Experience in AI technologies such as TensorFlow, Deep Learning is preferred but not mandatory.
• Must have proven the ability to learn fast and deliver results under pressure.

• At Zibew, we hate micromanagement or any sort of constant interference. We have an open-door policy.
• We empower employees to take technical decisions. We understand sometimes innovation can fail but we back the employees to try and innovate.
• We follow flexible timings.
• We love individuals who ask questions and constantly pushing for more innovation.
• We don’t have people managers. We do have technical leads for each stream.
• We obsess about quality and user-experience and respect those individuals who pay at most attention to quality and user experience.