
Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.
Effective, consistent and reader friendly writing style.
Strong English writing skills and basic familiarity with internet and search engines.
Capable of writing an article on any subject, theme, blogs or website.
Ability to manage in a fast-paced and deadline-driven environment.
Concise, clear and confident communication.
Highly organized and self motivated to establish and achieve goals.
Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms.
Work closely with the digital marketing team to produce content that generates results
A content writer should clearly understand the objectives, target audience, and assure content is user-friendly and keyword/SEO Optimized.
Writing content as needed, including blogs, articles, web pages, etc.
The content should be informative and engaging and should enable visitors to get their information promptly and efficiently.
Create customer relationship scripts and drafts.

About Citta
About
The Lexicon Group is a well established educational group in Pune with 15000+ students in our high schools, Management College and preschools; our presence in the education industry has garnered acclaim and appreciation from global and national education bodies, government and even the national press.
More details www.lexiconedu.in.
With over two decades of experience in a wide range of industries, including but not limited to education, training, recruitment, ed-tech, food & beverage and publishing activities, we are now expanding our portfolio by adding a personal care & cosmetics company - Citta Beauty! We are a young new brand with a zest for growing and a passion for quality!
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Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Relevant experience in React JS 5+ Year
• Experience in Hooks, Typescript
• Experience in GraphQL (Query & Mutations)
• Strong experience in Jest for Unit Testing
• Knowledge on docker, K8 and Kafka
● Proven work experience as a Back-end developer.
● In-depth understanding of the entire web development process (design, development and deployment).
● Proficient in Java, with a good knowledge of its ecosystems
● Basic understanding of JVM, its limitations, weaknesses, and workarounds
● Ability to decide when to use relational vs NoSQL databases and must be experienced with at least one of
the relational databases (MySQL) as well as experience with ElasticSearch will be good to have
● Familiarity with concepts of MVC, JDBC, and RESTful
● Experience with Spring, Spring Boot, Spring MVC
● Experience in CI/CD and Cloud technologies
● Expertise in developing enterprise-level web applications and RESTful APIs using MicroServices, with
demonstrable production-scale experience
● Familiarity with front-end languages (e.g. HTML, JavaScript and CSS) - Not mandatory
● Participation in coding competitions such as hackathon, hackerrank will be added advantage.

As the successful candidate, you will be required to:
- Design, develop and maintain data quality assurance framework
- Work in conjunction with BI and Data Engineers to ensure high quality Data Deliverable
- Design and develop testing frameworks to test ETL jobs, BI reports and Dashboards and other data pipelines
- Write SQL scripts to validate data in the data repositories against the data in the source systems
- Write SQL scripts to validate data surfacing in BI assets against the data sources
- Ensure data quality by checking against our ODS and the front-end application
- Track, monitor and document testing results
To be eligible for this role, you should possess the following:
- Demonstrated ability to write complex SQL/TSQL queries to retrieve/modify data
- Ability to work in an Agile environment
- Ability to learn new tools and technologies and adapt to an evolving tech-scape
Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, colour, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.




- 3+ years of experience in Machine Learning
- Bachelors/Masters in Computer Engineering/Science.
- Bachelors/Masters in Engineering/Mathematics/Statistics with sound knowledge of programming and computer concepts.
- 10 and 12th acedemics 70 % & above.
Skills :
- Strong Python/ programming skills
- Good conceptual understanding of Machine Learning/Deep Learning/Natural Language Processing
- Strong verbal and written communication skills.
- Should be able to manage team, meet project deadlines and interface with clients.
- Should be able to work across different domains and quickly ramp up the business processes & flows & translate business problems into the data solutions

Backend Developer
Key Programming Skills
- NET Core /MVC
- Web API Framework
- Windows Azure PaaS
Job Description
Are you looking to make a real difference in Zibew’s Mission to empower pharmacy chains, hospitals, and healthcare institutions with innovative software that significantly improves patient experience? Do you want to work on cutting edge cloud technologies and build highly scalable software?
Zibew, a Singapore based Start-up, with Engineering headquarters in Hyderabad, India is looking for talented individuals to contribute to the next generation of our products, which incorporate features such as Artificial Intelligence and Natural Language Processing. Zibew has a customer base in ASEAN countries and now looking to onboard customers in the AMERICAS region. We are a fun team that likes to get things done (we ship as frequently as every week!), where engineers are empowered to innovate. If you are an engineer who has a keen eye for scale, performance, and reliability, this is a great opportunity for you.
Responsibilities
- As a Backend Developer, you would be working on building the core platform of our products such as the Online Pharmacy Platform.
- As a Backend Developer, you would be required to develop highly scalable Web APIs for our Mobile Apps
- As a Backend Developer, you would be working on integrations with third-party systems such as Payment Gateways, CRM Systems, and ERP Systems.
- As a Backend Developer, you would be working alongside our Data Sciences Team and Product Managers to build cutting edge Artificial Intelligence-based systems for healthcare
Qualifications
- Minimum of 2 years of experience in C# Programming
- Should have experience in ASP.NET Core and Web APIs
- Must have proven positive attitude towards taking challenges
- Experience in AI technologies such as TensorFlow, Deep Learning is preferred but not mandatory.
- Must have proven the ability to learn fast and deliver results under pressure.
Work Culture at Zibew
- At Zibew, we hate micromanagement or any sort of constant interference. We have an open-door policy.
- We empower employees to take technical decisions. We understand sometimes innovation can fail but we back the employees to try and innovate.
- We follow flexible timings.
- We love individuals who ask questions and constantly pushing for more innovation.
- We don’t have people managers. We do have technical leads for each stream.
- We obsess about quality and user-experience and respect those individuals who pay at most attention to quality and user experience.
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY: Manage delivery of support services team according to service management plans, methodology, processes and client engagement models. Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management. Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected. Organise support staff resourcing and rostering according to plans and necessary to meet
demand. Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date. Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved. Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.
Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t. Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained. Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited. Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.
EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.





