Job Description: Implementation Manager / Solution Implementation Lead
(Tech + Customer-Facing Role)
About the Role
We are looking for an Implementation Manager who can bridge the gap between technology, product, and customer success. The ideal candidate should understand APIs, integrations, workflows, and product configurations while also being comfortable interacting with customers, conducting workshops, managing go-lives, and driving adoption.
This role is critical in ensuring smooth onboarding and successful deployment of the platform for Banks, NBFCs, and other enterprise clients.
Key Responsibilities
Customer Implementation & Onboarding
- Lead end-to-end implementation and onboarding for enterprise customers.
- Understand customer workflows, business requirements, and operational challenges.
- Conduct requirement gathering sessions, workshops, and solution walkthroughs.
- Configure product workflows, questionnaires, user journeys, and implementation setups.
- Coordinate pilot launches, UAT, production rollout, and post go-live support.
Technical Coordination
- Work closely with Product, Engineering, and AI teams for integrations and deployment.
- Understand APIs, JSON payloads, webhooks, LOS integrations, and workflow configurations.
- Assist clients with technical discussions around APIs, data flow, and integrations.
- Troubleshoot implementation issues and coordinate resolution across internal teams.
- Track dependencies, timelines, and delivery milestones.
Customer Communication
- Act as the primary implementation SPOC for customers.
- Conduct training sessions for business and operations teams.
- Translate technical concepts into simple business language.
- Provide regular project updates, MOMs, trackers, and escalation management.
- Build strong relationships with client stakeholders across business, operations, and technology teams.
Required Skills & Qualifications
Technical Understanding
- Basic understanding of APIs, integrations, JSON, workflows, and SaaS products.
- Ability to understand and explain technical concepts to non-technical users.
- Familiarity with implementation/project management tools and documentation.
Preferred Background
- 2–6 years of experience in:
- SaaS implementation
- Solution engineering
- Technical account management
- Product implementation
- Experience working with BFSI, FinTech, NBFCs, or enterprise SaaS is preferred.
Ideal Candidate Profile
- Tech-savvy but business-oriented.
- Can coordinate between customers and engineering teams effectively.
- Strong ownership mindset.
- Structured and process-driven.
- Comfortable traveling for client meetings/go-lives if required.
- Able to manage ambiguity in fast-growing startup environments.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AbleCredit
About
AI that writes Credit Reports on its own !!
AbleCredit is a friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.
Candid answers by the company
AI that writes Credit Reports on its own !!
AbleCredit is your friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.
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