What We’re Looking For:
● Experience: Minimum of 3 years as an IT Help Desk Support Specialist or similar role.
● Technical Skills:
○ Proficiency in Windows 10 and Windows 11
operating systems.
○ Basic knowledge of Windows Server
administration.
○ Familiarity with network troubleshooting,
including subnets and VLANs.
○ Experience with various client VPN
connections and troubleshooting.
○ Ability to troubleshoot remote client
technologies (Remote Desktop, Citrix, VMware).
● Communication Skills: Exceptional verbal and written communication skills in English.
● Customer Service: Strong customer-oriented attitude with excellent problem-solving abilities.
● Additional Skills (Preferred but not required):
○ Familiarity with MikroTik and TP-Link
networking equipment.
○ Familiarity with Google Workspace.
● Certifications: Relevant IT certifications are a plus.
What You’ll Be Doing
● First-Level Support: Provide prompt and effective solutions for network, hardware, software, and application issues within our Hyderabad office.
● Remote Assistance: Offer support to employees in our global offices through remote troubleshooting and problem resolution.
● Vendor Coordination: Communicate with vendors for equipment orders, warranty tracking, and service arrangements.
● Inventory Management: Maintain accurate records of office equipment inventory and assignments, ensuring regular updates.
● Windows OS Proficiency: Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
● Basic Server Administration: Perform tasks related to Windows Server to support network connectivity, accessibility, and user management.
● Network Troubleshooting: Diagnose and resolve network problems, including connectivity issues, subnets, and VLANs.
● VPN Management: Manage and troubleshoot various client VPN connections to ensure secure and stable remote access.
● Remote Client Support: Troubleshoot issues with VMware, Microsoft Remote Desktop, Citrix, and other remote access tools.
● Cybersecurity Awareness: Promote best security practices and raise cybersecurity awareness among staff.
● Ticketing System Management: Monitor and track support requests using the internal ticketing system, ensuring timely resolutions.
● Issue Escalation: Promptly escalate unresolved issues to appropriate internal teams or vendors.
● Independent Problem-Solving: Work autonomously to resolve problems efficiently.
● Documentation: Interact effectively with end-users and document all support activities.
● Continuous Learning: Stay updated with the latest technologies and best practices in IT support.
Shubham Vishwakarma
Full Stack Developer - Averlon
About OIP Insurtech
About
OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.
With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.
While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry.
Tech stack
Python
Data Science
Machine Learning (ML)Candid answers by the company
Our robotics team has all graduated from our insurance boot camp. They code insurance for a living and bring with them best practices from more than 80 different systems across the insurance ecosystem.
They’ve seen what works for E&S businesses – they’ve built them. And they know what it takes to help your team deliver the better result.
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