SEO Back Link Builder

Job role: Key Account Manager

Location: Bangalore & Mumbai

Experience Required: 12–14 years

About the Role: We are seeking a dynamic and experienced Key Account Manager to drive strategic growth and manage relationship for Banking and Fintech domain.

The ideal candidate will have a strong background in leadership, account management, and consultative selling, with a proven ability to align IT services with client needs and build long-term partnerships.

Key Responsibilities:

• Build and strengthen relationships with the strategic accounts in the Banking and fintech domain by aligning IT solutions with their needs and finding opportunities to increase revenue.

• Develop and execute strategic account plans tailored to client needs.

• Collaborate with cross-functional teams to ensure seamless delivery and client satisfaction.

• Conduct regular business reviews to identify upselling, cross-selling, and partnership expansion opportunities.

• Lead account mapping, connect with key decision-makers, and facilitate client visits to build a strong pipeline.

• Drive client satisfaction and foster long-term partnerships for sustained growth

Skills & Qualifications:

• Education:

o Bachelor's degree in Engineering.

o MBA in Sales & Marketing (preferred).

• Extensive experience in managing accounts in Banking and Financial services domain.

• Proficient in risk analysis, effort estimation, cost estimation, and budget/resource management.

• Strong expertise in working with enterprise customers, engaging in consultative selling, and nurturing client relationships.

• Proven ability to develop and execute account and territory plans to expand customer base.

• Skilled in managing sales pipelines, assessing opportunities, and driving transactions to closure.

• Adept at understanding client requirements, providing tailored solutions, and ensuring client satisfaction and retention.

• Strategic thinker with strong techno-commercial acumen and excellent interpersonal and negotiation skills

Job Location: Chennai

Client: A leading Indian IT major hiring for a leading insurance client

Experience: 5-9 Years

Primary skills: Filenet

Secondary Skill: IBM FileNet Capture/Oracle DBA/

Domain Skill: Technical Lead File Net

Detailed Job Description: 

• Overall 3-6 years of experience in IT. 
• Strong understanding of Application admin / Software Development Life Cycle 
• ability to work with a technical team to meet sure deliverables everyday. 
•  Must have 1-2 years of an experience in working in IBM FileNet, IBM Data Capture, Oracle DB 
•  Prefer to have 1-2 years of experience WAS, HA Configuration, Cantera storage & EMC ECS storage. 
• Must stay current on IBM, Windows, WAS… versions. 
• must have experience in managing workflow having API CALLs & Documaker to FileNET 
• having support experience dealing with interfaces from internal and external sources. 
• should be able to do deployment to production 
•  Applying patches to production with the GIT technical team. 
•  Excellent communication skills 
• Willing to work in 24x7 Shifts

We are scaling rapidly in user engagement (reached 150K+ daily transactions within 3 months of beta launch), and if you're looking to deal with scale, this is for you.

About Trago.in: We are a neo-trading platform where one can trade their opinions on real-time events across politics, Sports. We are building in a super-interesting category with a focus on things happening around you and giving the audience a platform to earn from opinions and knowledge.

We are a seed-funded company with marquee investors from across the globe and an amazing set of co-founders from the premier institutes of India.

To know more about us, please visit: www.trago.in

Responsibilities:

* Build the APIs and internal mechanisms of the Trago backend across all our services.

* Architect and guide building end-to-end systems optimized for speed and scale.

* Build and lead engineering teams to achieve product roadmap milestones.

* Oversee the research and development of new products and technologies.

* Be available for troubleshooting in case of backend emergencies.

Requirements:

* Bachelors in Computer Science or any Engineering domain with experience in Software Programming.

* 2-5 years of experience building large-scale software applications.
* Highly proficient with Java and knowledge of the many intricacies of Spring Boot.

* Proficient with MongoDB and Redis.

* Knowledge of Aerospike, and other databases would be a bonus. Good understanding of distributed systems (servers, databases, etc.).

* Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

What's in for you?

* Work directly with founders

* Freedom to experiment and get creative.

* Be Yourself, every day.

* Build for scale - We are building Trago with a mindset to scale to 100 mn+ customers in 3 years. We are presently doing 150K transactions a day, which we will scale by 100x in one year.

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Job Description

An iOS developer is responsible for developing applications for mobile devices powered by Apple’s

iOS operating system. They must also have a strong understanding of the patterns and practices

that revolve around the iOS platform.

Responsibilities

1. Design and build advanced applications for the iOS platform

2. Collaborate with cross-functional teams to define, design, and ship new features.

3. Unit-test code for robustness, including edge cases, usability, and general reliability.

4. Work on bug fixing and improving application performance.

5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills & Qualifications

1. Experience working with iOS frameworks such as Cocoa Touch, Firebase, Alamofire

2. Degree in Computer Science, Engineering or a related subject

3. Proven working experience in software development

4. Working experience in iOS development

5. Have published one or more iOS apps in the app store

6. Must have knowledge of Swift & Objective C

7. Experience with third-party libraries and APIs

8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

9. Solid understanding of the full mobile development life cycle.

Experience Requirement

We are looking for the candidates with 3+ years of experience