Job Title: Guest Relations Manager - Residential Operations
Location: Faridabad, Haryana
Salary: 4,25,000 - 6,00,000 per annum
Experience: 2 - 8 Years
Job Description:
We are looking for a polished and professional Guest Relations Manager to manage resident communication and service coordination for a premium residential community in Faridabad.
The ideal candidate should have excellent English communication skills, strong client-handling ability, and the confidence to professionally manage resident interactions while coordinating with internal teams for smooth resolution and service delivery.
Key Responsibilities:
Handle resident communication through calls, WhatsApp support, and coordination channels
* Understand resident concerns and coordinate internally for timely resolution
* Assign service requests to the appropriate maintenance teams
* Follow up with residents to ensure smooth issue closure and satisfaction
* Handle escalations professionally and maintain high service standards
* Coordinate with internal departments for smooth operational flow
* Maintain professional communication and resident experience at all times
Requirements:
Excellent spoken English communication is mandatory
* Strong client handling and interpersonal skills
* Professional and calm personality
* Strong coordination and follow-up ability
* Ability to manage resident interactions professionally
* Comfortable handling escalations and service coordination
Preferred Background:
Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.
Preferred Skills:
Guest Relations, Client Handling, Customer Support, Resident, Coordination, Escalation Management, Communication Skills, Client Relationship Management, Service Operations
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon