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Hospitality Manager
Hospitality Manager
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Hospitality Manager

Chhavi Sharma's profile picture
Posted by Chhavi Sharma
2 - 6 yrs
₹6L - ₹8L / yr
Faridabad
Skills
Client Management
Chatbot
Voice processing
English Proficiency
Communication Skills

Job Title: Guest Relations Manager - Residential Operations

Location: Faridabad, Haryana

Salary: 4,25,000 - 6,00,000 per annum

Experience: 2 - 8 Years


Job Description:

We are looking for a polished and professional Guest Relations Manager to manage resident communication and service coordination for a premium residential community in Faridabad.


The ideal candidate should have excellent English communication skills, strong client-handling ability, and the confidence to professionally manage resident interactions while coordinating with internal teams for smooth resolution and service delivery.


Key Responsibilities:

 Handle resident communication through calls, WhatsApp support, and coordination channels

* Understand resident concerns and coordinate internally for timely resolution

* Assign service requests to the appropriate maintenance teams

* Follow up with residents to ensure smooth issue closure and satisfaction

* Handle escalations professionally and maintain high service standards

* Coordinate with internal departments for smooth operational flow

* Maintain professional communication and resident experience at all times


Requirements:

 Excellent spoken English communication is mandatory

* Strong client handling and interpersonal skills

* Professional and calm personality

* Strong coordination and follow-up ability

* Ability to manage resident interactions professionally

* Comfortable handling escalations and service coordination


Preferred Background:

Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.


Preferred Skills:

Guest Relations, Client Handling, Customer Support, Resident, Coordination, Escalation Management, Communication Skills, Client Relationship Management, Service Operations 

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About Fantasy Fi

Founded :
2024
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

Fantasy football fans, unite! Dominate the competition with FantasyFI, the best fantasy football platform. Play daily, and win cash prizes
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