Guest Realation Executive

Job Title – Front Office Executive

Department: Administration

Location: University of Bristol Mumbai Enterprise Campus

Reporting To: Administration / Operations Manager

Role Overview

The Front Office Executive will be responsible for managing front-office operations and supporting the planning and execution of university events and activities. The role involves regular interaction with students, faculty, staff, visitors, vendors, and external stakeholders to ensure a professional, welcoming, and well-organized campus experience.

Key Responsibilities

1. Front Office & Reception

• Manage the reception and serve as the first point of contact for students, faculty, visitors, and external stakeholders.
• Welcome and assist visitors in a professional and courteous manner.
• Manage visitor entries, appointments, calls, emails, courier deliveries, and general enquiries.
• Coordinate with Security for visitor, vendor, and delivery access.
• Maintain reception area standards and ensure a professional and welcoming environment.
• Maintain front-office registers, records, and documentation.

2. Events & Campus Activities

• Support the planning and execution of university events, workshops, seminars, meetings, student activities, and other campus engagements.
• Coordinate with internal teams, faculty, students, vendors, and external stakeholders for event requirements.
• Arrange venue setup, seating, signage, stationery, refreshments, AV requirements, housekeeping, and event logistics.
• Coordinate vendor and service-provider access and timely deliveries.
• Support guest registration, attendance, and on-site event coordination.
• Conduct pre- and post-event venue checks.
• Maintain event trackers, schedules, and requirement lists.

3. Vendor & Service Provider Coordination

• Coordinate with vendors and service providers for event-related requirements.
• Obtain quotations and assist with basic vendor comparisons.
• Follow up with vendors for timely delivery of materials and services.
• Verify event-related services and materials received.
• Maintain vendor records and relevant documentation.
• Coordinate with Finance/Procurement for invoices, POs, approvals, and payment documentation.

4. Administrative Support

• Assist with day-to-day administrative and operational activities.
• Maintain inventory of stationery, event materials, refreshments, and other office requirements.
• Maintain event trackers, records, and documentation.
• Assist with purchase and replenishment requests.
• Support preparation of reports, presentations, and other administrative documents.

5. Student, Faculty & Visitor Support

• Provide professional and timely assistance to students, faculty, staff, and visitors.
• Respond to routine queries and coordinate with relevant teams when required.
• Assist students and faculty with event, meeting room, and campus activity requirements.
• Record and follow up on requests to ensure timely closure.
• Maintain a high standard of customer service and professionalism.

6. Health, Safety & Compliance

• Support university and building health and safety procedures during events and daily operations.
• Report any safety concerns or incidents to the relevant team.
• Ensure vendors and event service providers follow applicable campus requirements.
• Support emergency preparedness and evacuation procedures when required.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service skills.
• Good organizational and multitasking abilities.
• Strong coordination and follow-up skills.
• Attention to detail.
• Ability to manage multiple events and front-office responsibilities simultaneously.
• Problem-solving and vendor coordination skills.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Good record-keeping and documentation skills.
• Professional, approachable, and service-oriented personality.
• Ability to work with students, faculty, staff, vendors, and external stakeholders.
• Flexibility to support events outside regular working hours when required.

Qualifications & Experience

• Graduate in any discipline.
• Degree/diploma in Hospitality, Event Management, Business Administration, or a related field is preferred.
• 2–4 years of experience in front office, administration, hospitality, event coordination, or a similar role.
• Experience in a university, educational institution, corporate, or hospitality environment is preferred.

Key Attributes

• Professional and approachable.
• Service-oriented.
• Proactive and responsible.
• Well-organized and detail oriented.
• Strong coordination and follow-up skills.
• Problem-solving mindset.
• Calm and composed under pressure.
• Reliable and accountable.
• Strong team player.

Key Performance Areas (KPIs)

• Efficient and professional front-office operations.
• Smooth execution of university events and activities.
• Timely coordination of event requirements.
• Effective vendor and service-provider coordination.
• Accurate maintenance of records and event documentation.
• Timely availability of event materials and supplies.
• Positive experience for students, faculty, visitors, and stakeholders.

We are looking for Receptionist/ Customer care cum Business Development Executive for our E commerce business. This is remote job which can be done from home.

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

We are looking for a responsible and organized Office Executive to handle day-to-day office activities and administrative tasks. The candidate will be responsible for maintaining office records, coordinating with employees and clients, handling documentation, and ensuring smooth office operations.

Key Responsibilities:

• Manage day-to-day office administrative activities.
• Maintain files, records, documents, and office data.
• Handle emails, calls, and general office correspondence.
• Coordinate with clients, employees, vendors, and other departments.
• Prepare reports, documents, and basic Excel sheets.
• Maintain attendance and other office-related records.
• Handle printing, scanning, filing, and documentation work.
• Support management and other departments with administrative tasks.
• Ensure smooth functioning of daily office operations.

Required Skills:

• Good communication skills.
• Basic knowledge of MS Office (Word, Excel, Outlook).
• Good organizational and time-management skills.
• Ability to handle multiple tasks.
• Basic computer knowledge.
• Marathi/Hindi/English communication skills will be an advantage.

Qualification:

• Minimum 12th Pass / Graduate.
• Freshers can apply.
• Previous office/admin experience will be an advantage.

Job Type:

Full Time | On-site

Admin Executive

Location: A&D Plant, Mahindra world city Ajmer road , Bagrur area

Industry: Export – Furniture, Home Décor, Lifestyle Products, Stone & Building Material, Hospitality industry.

Reporting To: Director

Company Name

A&D International (Part of Art Asia)

Company details

Driven by the spirit of two young engineers, Artasia came into being in 1996 in the compounds of a small 5000 sq ft unit with the vision of creating contemporary products rooted in the tradition of Indian crafts and methods of construction, they set out on an exploratory journey to figure out what was expected in the international markets.

Initially, it began as handicraft exports, but was soon transformed into a furniture export unit. Eventually, the myriad world of textiles was hard to resist and to create a holistic product range, we found ourselves exporting home textiles and furnishings as well as upholstered furniture.

At artasia, we believe how you make something is as important as what you make. We take great pride in having been the industry pioneers in various processes of manufacturing, polishing and packaging. 

Location - Mahindra world city, Ajmer road

Mode of Working - Work from the office

Days of Working - 6 days

Responsibilities

Role Overview

We are seeking a proactive and detail-oriented Admin Executive to oversee end-to-end administrative operations, vendor coordination, and facility management. The role is critical in ensuring smooth day-to-day office functioning, maintaining workplace standards, and managing vendor relationships efficiently.

Key Responsibilities

Vendor Management

• Identify, onboard, and manage vendors for office supplies, housekeeping, security, and facility services
• Negotiate contracts, pricing, and service-level agreements (SLAs)
• Track vendor performance and ensure adherence to agreed service standards
• Process vendor invoices, maintain records, and coordinate with finance for timely payments
• Conduct periodic vendor evaluations and audits

Administration & Office Management

• Oversee daily administrative operations to ensure smooth office functioning
• Manage procurement and inventory of office supplies and assets
• Maintain administrative records, documentation, and compliance trackers
• Support internal teams with logistical and administrative requirements
• Coordinate travel, accommodation, and event arrangements as needed

Facilities Management

• Ensure optimal functioning of office infrastructure, utilities, and equipment
• Coordinate with internal teams and external service providers for repairs and maintenance
• Monitor facility-related budgets and cost optimization initiatives
• Ensure workplace safety, compliance, and adherence to company policies
• Manage office space utilization and seating arrangements

Housekeeping & Workplace Hygiene

• Supervise housekeeping staff and ensure cleanliness standards are consistently maintained
• Schedule and monitor cleaning activities across office premises
• Ensure hygiene compliance in common areas such as pantry, restrooms, and meeting rooms
• Conduct routine inspections and maintain quality standards

Interview process - Virtual and Face-to-Face

Skills:

Required Qualifications & Skills

• Bachelor’s degree in any discipline
• 2–5 years of experience in administration, facilities, or vendor management
• Strong vendor negotiation and stakeholder management skills
• Good understanding of facility operations and office administration processes
• Proficiency in MS Office (Excel, Word, Outlook)
• Strong organizational and multitasking abilities
• Attention to detail with a problem-solving mindset

Why Join Us?

• Work with leading furniture export industry
• Work will consistently growing company
• Work with Leaders of 25 years+ experience
• Amazing work Life Culture with Growth opportunities

We are looking for a Customer Relation Specialist to assist clients with their investment-related queries and ensure a smooth, reliable service experience. The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of financial products.

Key Responsibilities

Act as the primary point of contact for clients regarding investments and account-related queries

Assist customers with onboarding, documentation, and KYC processes

Handle queries related to mutual funds, portfolios, transactions, and statements

Resolve customer issues promptly via phone, email, and chat

Coordinate with internal teams (operations, advisors, compliance) for issue resolution

Maintain accurate records of customer interactions in CRM systems

Provide timely follow-ups and proactive customer communication

Required Skills & Qualifications

Bachelor’s degree in Finance, Business, Commerce, or related field

1–3 years of experience in customer support, banking, or wealth management

Basic knowledge of mutual funds, investments, and financial markets

Excellent verbal and written communication skills

Strong problem-solving and interpersonal abilities

Comfortable using CRM tools and MS Office

Customer-centric attitude with attention to detail

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Responsibilities:

Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.

These would be all the leads who have already inquired about the courses at K11 through various media.

The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.

Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.

Desired Profile:

Excellent communication and coordination skills, counseling skills required.

Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)

Preferred Qualifications:

Experience: 1 -4 years (Preferred a call center experience) Education: Graduate