Head Of Engineering

Primary Customer Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leaders and managers for guidance on escalated cases.
• Follow team-internal and external processes and procedures.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Participate actively in up-skilling and training sessions

Requirements:

• Experience with any kind of support ticketing system
• Tech-savvy with knowledge of computer operating systems, software and hardware, networking.
• Preferred experience with any scripting language or basic understanding of API.
• Excellent written and verbal communication skills in English.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

What you’ll do: 

● Own and build next-generation web applications which are efficient, reusable front-end abstractions 

and systems. 

● Explore and design lively and compelling consumer experiences. 

● Ensure that all the assigned systems are performing to scale. 

● Actively participate in design and code reviews to build robust applications and prototypes 

● You will mentor junior engineers on design and proper coding practices 

What you will need: 

● A deep expertise in React, Javascript, HTML5 and CSS3. 

● Understanding of browser internals and a basic understanding of the network stack. 

● Understanding of common design patterns followed in front-end projects. 

● Basic awareness of application security practices and deployment techniques for front-end projects. 

● Should have sound knowledge in computer science fundamentals like data structure, object-oriented 

programming and possess excellent communication skills. 

Role / Designation : Python Developer

Location: Bangalore, India

Skills : Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

Profile: IT Professional with 6 +years of experience in 

• Hands on experience Python libraries such as Pandas, Numpy , OpenPyxl 

• Hands on experience of Python libraries with multiple document types (excel, csv, pdf and images) 

• Working with huge data sets, data analysis and provide ETL and EDA analysis reports.

 • 5+ years’ experience in any of the programming languages like Python(mandatory), Java and C/C++.

 • Must have experience in Azure Paas, Iaas services like Azure function app, Kubernetes services, storage account, keyvault , etc 

• Experience with DB such as SQL,NoSQL 

• Develop methodologies for the data analysis, data extraction, data transformations, preprocessing of data. 

• Experience in deploying applications, packages in Azure environment. 

• Writing scalable code using Python programming language.

 • Testing and debugging applications.

 • Developing back-end components.

 • Integrating user-facing elements using server-side logic. 

• Excellent problem solving/analytical skills and complex troubleshooting methods.

 • Ability to work through ambiguous situations.

 • Excellent presentation, verbal, and written communication skills. Education: BE/BTech/BSc 

Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

Position description:

• Manage Network admin operations
• Responsible for Configuration and installation of various network devices and services (e.g. routers, switches, load balancers (Radware), firewalls (Juniper, Fortinet, Cyberoam), network access control
• Ensure network maintenance and system upgrades
• Accountable for – Network Performance and ensure system availability and reliability
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Proactive forecasting of Network capacity and utilization.
• Would handle issues like Production outages.
• Would handle incident and projects
• Good problem-solving skills
• Team mentoring and timely project delivery.

Primary Responsibilities:

• To ensure availability and uptime of On-premise and cloud network

Reporting Team

• Reporting Designation: Head - Site Reliability Engineering (ABL_SS_362)
• Reporting Department: Site Reliability Engineering (24777)

Required Skills:

• Well versed with network architecture and complex network design
• Well versed with firewalls, UTM features, IDS/IPS, WAF (Web Application Firewall), SSL Offloading
• Good hands-on with Layer 2 and Layer 3 topologies
• The key focus in Enforcing policy and regulatory compliance by maintaining the organization firewall infrastructure

• Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
• Basics of Compute, 
• Basics of Storage 
• Strong experience towards monitoring devices such as server hardware, Network
• Strong understanding of IT service management
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
• Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
• Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
• Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
• Experience with Network systems and servers, networking systems integration (hardware, software, network, and database). 

We are looking for a bright and exceptional Engineering Lead to join one of our Fortune 500 clients in the Fintech industry for the locations - Bangalore / Gurgaon / Hyderabad based Technology team. The role involves building complex next generation product used by the clients and architecting solutions to support new technical and business initiatives.

Responsibilities:

• Active participation in design, development, delivery, and maintenance of software projects/products.
• Help the team translate the business requirements into R& D tasks.
• Work with product groups to outline project deliverables and help manage the roadmap of the R& D tasks.
• Act as a point of contact for managing and driving production defects & stability improvements to resolution.
• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure.
• Engage and lead a team of highly talented technologists.

Requirements:

• A bachelor's degree in Computer Science with 6-9 years of experience, Fintech domain is a plus.
• Demonstrated contribution to end-to-end delivery of enterprise-grade software.
• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA.
• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle
• Experience in at least one shell scripting language, SQL, and data modeling skills.
• Experience in cloud technologies is a plus.
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence.
• Attention to detail and quality, and the ability to work well in and across teams.
• Ability to advocate & influence multiple stakeholders.
• Excellent analytical and reasoning skills.
• Ability to learn new domains and deliver output.
• Experience in leading a team of highly skilled engineers.
• Strong communication skills.
• The ideal candidate should have strong problem solving and analytical skills as well as a demonstrated passion for technology.
• Excellent reasoning ability and good interpersonal and communication skills are essential for this role as it involves interaction with business users.

Greetings from Samunnati !

We are looking to hire UI developer for our growing organization.

Location: Bangalore 

Role and Responsibilities

• Making technology work for small holder farmers is the primary function of this team, the individual joining this team should be self-driven towards creating impact.
• A keen listener and has a pro-active approach to problem solving.
• Should understand the role of digital transformation in a company’s journey.
• An individual who follows technological advancements closely and thinks of new and innovative use cases that such technology can solve.
• Having previous experience in product management and/or platform development projects is a plus.
• Knowledge of software development life cycle and software configuration management tools preferred.
• The candidate should demonstrate high bias-for-action and should drive results that matter to the function and to the entire organisation.
• Build from ground up, a scalable server infrastructure and client applications.
• Design, develop and deploy features and consume APIs with high quality standards.
• Manage the infrastructure hosted in the cloud.
• Contribute significantly in reviewing code, design & test-cases authored by peers.

Qualifications and Education Requirements

• 3-5 years experience of design and development experience building scalable & distributed systems.
• Bachelor’s or Master’s degree in Engineering from reputed institutes.

SKILLS

• Agile Project Management
• Software Development Life Cycle and Software Configuration Management
• Excellent coding, debugging skills.
• Hands-on experience on the following tech stacks:
  ReactJs, NodeJs, TypeScript, PostgresSQL/MongoDB, Nginx, Pm2, Redis, Bootstrap, CSS
• Knowledge of Microservices and REST APIs.
• Must have: Experience with managing server infra in hybrid cloud AWS & GCP.
• Must Have: Very good understanding of OOPS and design patterns.
• Nice to have: Hands-on-experience with analytics using ELK stack/ Mixpanel

Interested and suitable candidates can apply for the above post.

Samunnati is an Equal Employment Opportunity Employer. Our ambition is to build the best team – one that is representative and inclusive of the diverse talent and the communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

About Samunnati:

Samunnati is an agri ecosystem enabler with a vision to “Make Markets Work for Smallholder Farmers”. Founded by Mr. Anil Kumar SG - an seasoned banker and a passionate entrepreneur (ex-ICICI Bank and IFMR) in 2014, Samunnati is backed by marquee equity investors viz. Elevar Equity, Accel, responsibility AG and Nuveen. Samunnati works on a specific AMLA framework - Aggregation, Market Linkage, and Advisory services, which facilitates market access through financial and non-financial solutions that enable the enterprises and associated value chains operate at a higher equilibrium, thereby creating value for all stakeholders.

Check out to career page for more interesting and exciting job opportunities within Samunnati the great place to work organization.

https://careers.samunnati.com/

Dear Applicants

Greeting from SplashBI...! 

Please find the below JD for your reference, 

Role: Senior UI Developer/Angular Developer 

Experience: 3-7 Years

Notice period: immediate – 30 Days

Technologies: 
 
Total experience of 3+ years with experience using Angular 2 / 4 or above but preferably Ver 7 along with JavaScript, HTML5, Bootstrap, Material, CSS, Less/Sass, Typescript 
 
Preferred candidate background 

 
- Good working experience on angular 2 /4 and Above. Preferably 7 but knowledge will do 
 
- Good working experience with Restful Services and API Integration. 
 
-Experience in responsive UI design 
 
-Good Knowledge in working With Karma, Jasmine and grunt 
 
-Good Exposure on Fusioncharts, chartjs, integrating third party libraries with angular. 
 
- Expert in CSS3, BootStrap, Material UI 

Designation: Senior Business Developer

Exp.: 7 - 10 Years

Job Location: Sector 62, Noida

Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/

Job Description:

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Promote the company’s products/services addressing or predicting clients’ objectives
• Managing and retaining relationships with existing clients
• Conduct research to identify new markets and customer needs
• Having an in-depth knowledge of business products and value proposition
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support

Requirements:

• 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
• High Proficient/Fluent in English and Communication
• Master Degree in BA/TECH
• BS in IT/ENGINEERING
• Masters of Science in Business Administration
• Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
• High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
• Team Player
• Management Experience (6 yrs )
• Tead Lead
• Leadership Skills
• Knowledge of Consulting Business
• Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
• High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management