Head AI Systems & Operations

Role & Responsibilities

Lead and deliver designs that are innovative and sophisticated, buildable and scalable, and thoroughly documented.

Be responsible for delivering on our vision and strategy for customers and support the app team in shaping ACKOʼs

roadmap for D2C ensuring design tasks are prioritised in line with the agreed product goals and metrics.

Drive design tasks aligned with our product goals and metrics by collaborating closely with strategy, product, and business teams.

Take ownership of the entire user journey, from ideation and prototyping to user testing and final production, ensuring timely delivery.

Utilise data insights, including metrics and usability studies, to inform and refine design decisions.

Demonstrate a strong understanding of design patterns, best practices, and standards for both iOS and Android platforms.

Effectively communicating and collaborating with engineering teams to ensure seamless implementation of designs

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Job Title: Digital Marketing Executive

Location: Kolkata – Chinar Park

Salary: ₹18,000 – ₹22,000 per month

Job Type: Full-time

Job Summary:

We are looking for a results-driven Digital Marketing Executive to plan, execute, and manage digital marketing campaigns across multiple platforms. The ideal candidate should have hands-on experience in social media management, SEO, paid ads, content creation, and analytics.

Key Responsibilities:

1. Social Media Management

• Develop, schedule, and publish posts across all social media channels.
• Monitor engagement, respond to comments/messages, and grow community presence.
• Create campaigns to increase brand awareness and lead generation.

2. Performance Marketing

• Run and optimize paid campaigns on Meta Ads, Google Ads, and other platforms.
• Track ROI, monitor performance, and adjust strategies for maximum conversions.

3. SEO & Website Management

• Implement on-page and off-page SEO strategies.
• Conduct keyword research and competitor analysis.
• Coordinate with developers/designers for website updates and performance improvements.

4. Content Creation

• Create engaging content for social media, blogs, emailers, and ads.
• Collaborate with the design team for creatives, videos, and promotional materials.

5. Analytics & Reporting

• Monitor campaign performance using tools like Google Analytics, Meta Business Suite, etc.
• Generate weekly and monthly performance reports.
• Provide insights and suggestions for improving campaign results.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Mass Communication, or related field.
• Proven experience (1–3 years) in digital marketing.
• Strong knowledge of Google Ads, Meta Ads, SEO, and social media platforms.
• Proficiency in tools like Google Analytics, Canva, Meta Business Suite, and other digital tools.
• Excellent communication, creativity, and analytical skills.
• Ability to manage multiple tasks and meet deadlines.

Preferred Qualifications:

• Experience with video editing or basic graphic design.
• Knowledge of email marketing tools .
• Understanding of branding and consumer psychology.

Benefits:

• Competitive salary and incentives.
• Opportunity to work on multiple brands and campaigns.
• Growth and learning opportunities.
• Friendly and collaborative work environment.

Job Summary

We are hiring Sales Executives who can build strong relationships with retailers and help drive revenue through direct and consultative selling. The ideal candidate will be experienced in cold calling and client engagement across digital and in-person channels.

Responsibilities

Your day-to-day responsibilities will include: • Retailer Engagement: Build and nurture long-term relationships with retailers through cold calling, WhatsApp, email outreach, and in-person meetings. • Lead Generation & Sales: Execute inbound and outbound cold calling strategies to generate leads and close deals. • Business Development: Drive new business opportunities and contribute to the overall revenue targets. • Product Expertise: Gain a deep understanding of our products, including key features and benefits, to effectively communicate value to customers. • Consultative Selling: Understand customer needs and recommend appropriate product solutions to meet their requirements.

What We’re Looking For

Fresher or 1+ years of proven sales experience, especially in cold calling or outbound sales • Strong analytical and problem-solving abilities. • Excellent communication, negotiation, and consultative selling skills. • Exceptional customer service and interpersonal skills. • Ability to speak Hindi along with at least one regional language such as Tamil, Telugu, Kannada, Oriya, Gujarati, Assamese, Marathi, or Bengali. • Candidates with an agriculture background will be given preference.

Perks and Benefits: • High Earning Potential: Opportunity to earn up to 4X your CTC through performance-based incentives. • Career Growth: Be part of a fast-growing, high-potential company at an early stage. • Competitive Salary: Industry-aligned compensation package.

Job Description: We are looking for a talented and motivated Go Developer Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in Go development and work on real-world projects.

Key Responsibilities:

• Collaborate with the development team to design and develop Go applications.
• Write clean, efficient, and maintainable code following best practices.
• Assist in the integration of third-party APIs and libraries.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot, debug, and resolve application issues.
• Stay updated with the latest industry trends and technologies in Go development.
• Document code and maintain technical documentation.

Requirements:

• Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field.
• Strong understanding of Go and its standard library.
• Familiarity with RESTful APIs to connect Go applications to back-end services.
• Knowledge of Go concurrency patterns and best practices.
• Experience with version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and collaboration skills.

Frontend Developer

We are inspiring the next generation of young innovators and entrepreneurs in India. We're an education startup co-founded by a Computer Science grad from MIT/Harvard and the former CEO of Apple India. We started out as code school, offering creative tech boot-camps on topics like Drone Programming, Android App Development, Game Programming, Full-Stack Web Development to k-12 students across the nation, and now we're building web and mobile products to deliver powerful learning experiences to students online, at scale.

Job Description

We are looking for a Front End developer who is excellent with JavaScript (React.js + Redux). Some proficiency with Node.js preferred as you’ll be hooking up your front-ends to APIs and occasionally writing your own.

Your primary focus will be to develop the UI/UX for highly interactive / social / multiplayer learning platform, across the Student Product, Parent Product, Teacher Product, Virtual Classroom, and more.

Responsibilities

• Translating designs and wireframes into high quality React code
• Styling re-usable components with pixel perfection and mobile responsiveness
• Structuring state and information flow across your front-end app using Redux
• Optimizing your code for SEO and maximum performance across a vast array of web-capable devices and browsers

Skills / Required Experience

• 3+ years of hands-on experience with React.js
• 2+ years of hands-on experience with Redux
• Bonus: past experience with Socket.io and WebRTC
• Writing and consuming REST APIs with Node.js 
• A knack for benchmarking and optimization
• Familiarity with modern front-end build pipelines and tools

GaragePlug Inc

GaragePlug is one of the fastest-growing Automotive tech startups working towards revolutionizing the automotive aftermarket industry with strong state-of-the-art technologies.

Position: QA Lead

As we plan to grow, we have many challenges to solve. Some of the new features and products that are already in the pipeline include advanced analytics, search, reporting etc., to name a few. With growing complexity, we are open to using other tools and technologies as needed. We are looking for a talented and motivated engineer to join our fleet and help us solve real-world problems in this exciting field. Join us and share the dream of building the next generation online platform for the Auto industry.

Experience: 4+ years of relevant experience.

What you’ll do:

• QA for mobile, web, and back-end services—especially ones as design-oriented
• Good at test & defect documentation
• Work with bug tracking software, preferably JIRA is required
• Test using various network monitoring tools like Charles, Postman and performance monitoring tools etc
• Develop and implement QA methodology and practices, within SDLC
• Translate business requirements into test cases
• Building detailed test cases
• Developing automation test scripts for mobile applications.
• Conduct usability tests, and an ability to empathize with users’ unique perspectives
• Analyze and evaluate functional and technical requirements to determine the scope of the functionality to be covered by testing.

What you have:

• High level of drive, initiative and self-motivation
• Exposure to automation tools with some programming knowledge
• Excellent written and verbal communication skills
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously**

Apply through this link
https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead" target="_blank">https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead

• Designing engaging and responsive landing pages
• Integrating client CMS programs and data feeds into websites
• Optimizing sites for maximum speed and scalability
• Employing industry and design best practices through the website build process
• Conducting website testing
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into the website
• Providing internal support and external customer service throughout the build and launch process of the website