HR (People & Culture)

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About this role

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team. As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

You will be responsible for developing engaging, high-quality, and SEO-friendly content. Your primary focus will be on creating content that attracts and engages our target audience, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders, marketing, and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience. You will be required to:

• Write a variety of well-researched, engaging, and target audience-oriented content, including but not limited to: long-form blogs, social media posts, emailers and newsletters, repackaging video content (podcasts and webinars), eBooks, whitepapers, website content, etc.
• Develop a deep understanding of the user, their stage of the journey and intent
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Hustle your way to find channels to promote the different forms of content that you will create
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research
• 
  

📎 Key qualifications

• Minimum 3 years - as a content marketer, or similar role in B2B SaaS company.

• 3-5 years of experience developing and implementing software applications.
• Previous experience working as a React.js Developer.
• Knowledge in e-Commerce domain will be a plus.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with REST API's 
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Knowledge of modern authorization mechanisms, such as JSON Web Token. 
• Experience with user interface design.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with browser-based debugging and performance testing software.
• Proficient understanding of code versioning tools, such as Git, Github.
• Excellent troubleshooting skills.

Job Summary:

We are seeking 3D Modelling Interns to join our asset production team. The successful candidates will work closely with our asset production team to create 3D models of retail products. The ideal candidate should have a strong background in 3D modelling software, a keen eye for detail, and the ability to work independently.

Key Responsibilities:

• Collaborate with production team members to create accurate 3D models of retail products.
• Use 3D modelling software, preferably Blender 3D to create, modify, and refine 3D models.
• Ensure that the 3D models are accurate, detailed, and realistic.
• Test and evaluate 3D models to ensure they meet design and asset production requirements
• Work as part of a production team to ensure that projects are completed on time.
• Communicate progress and issues effectively with the asset production teams.
• Participate in reviews and provide feedback to improve the asset production process.
• Continuously learn and improve 3D modelling skills and techniques.

Requirements:

• Currently enrolled in a degree / certificate program in a relevant field such as Industrial Design, Product Design, or 3D Modelling.
• Strong knowledge of 3D modelling in Blender or similar modelling software. If not proficient in Blender, training will be provided.
• UV mapping and texturing skills are highly desirable.
• Knowledge of PBR texture workflow is preferred but not required.
• Excellent attention to detail and ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to meet tight deadlines.

These internships are paid and are a great opportunity for anyone looking to gain hands-on experience in working on the future of retail product visualisation in various industries. The successful candidates will work with a team of experienced professionals, and gain valuable insights into the asset production process.

THIS IS FOR YOU, IF YOU:

1. Love technology and have an innate interest in coding and building products.
2. Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
3. Possess knowledge of Software development industry best practices.
4. Have hands-on experience and expertise in the technical competencies needed for the job, so that you can work independently.
5. Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
6. Know how to have fun and smile often.

JOB RESPONSIBILITIES:

1. Identify potential product ideas/features based on market research and discussions with
   customers and other stakeholders.
2. Design and drive the roadmap for the product – vision & strategy, feature definition, and milestones.
3. Manage end to end product – from concept, to design, development, testing to deployment/launch.
4. Manage Product Backlog
5. Competitive Benchmarking
6. Define success criteria for products and review usage/metrics.
7. Be responsible for Product Improvement and Innovation based on technology and market trends, as well as customer needs and feedback.

QUALIFICATION AND EXPERIENCE:

1. B.E./B.Tech + MBA (preferred but not mandatory).
2. At least 10+ years of total experience with 5+ years of relevant experience.
3. Excellent communication skills (active listening, verbal and written) - ability to comprehend and translate vague requirements into clear, detailed documentation.
4. Exceptional analytical and conceptual thinking skills.
5. Excellent planning, organizational, and time management skills.
6. Solid understanding of technology. Preferably past experience working as an engineer.

Job Description: