Technical Content Engineer

Geotrackers, are pioneers in the Fleet Telematics industry, providing top-notch GPS devices & solutions to Logistic firms. We're  hiring self motivated, result oriented professionals, with a flair for technology and loads of self-confidence, for the role of Business Development Manager .

Location- Mumbai

Job description

KRAs :

• Own , manage & drive corporate sales activities for the entire region, focusing on B2B sales, business development and solution selling.
• Develop and execute strategies to increase revenue growth through fleet management solutions.
• Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships.
• Provide exceptional customer service by understanding client needs and delivering tailored solutions.
• Analyze market trends and competitor activity to stay ahead in the competitive IT landscape.
• Customer consultation for requirement gathering and product feature mapping
• To deliver product presentation
• Persuasion & Influencing customer decisions
• Negotiation and Sales Closure.
• Customer Relationship Management
• To provide technical consultation, training & ongoing Support
• Ideas and strategies to drive consistent sales performance
• Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals

CANDIDATE PROFILE

Key Skills

• B. Tech + MBA
• Tech Savvy
• Experience in Corporate Sales, B2B Sales, Lead Generation

Soft Skills

• Passion for Sales
• Good communicator
• Sharp thinker
• A keen observer of market conditions
• Positive can-do attitude
• Self-confident
• Resourceful and independent worker, result oriented
• Intelligent, enthusiastic, and self-motivated

• Own end-to-end delivery of Oracle Fusion application services
• Act as primary contact for client stakeholders for service performance
• Oversee incident, problem, and change management
• Monitor SLA adherence, produce performance dashboards, and ensure governance compliance
• Drive service improvements, resource allocation, and escalation management
• Coordinate offshore/onsite teams and ensure smooth service transition
• 8+ years’ experience in application support/service delivery
• Knowledge of ITIL processes
• Strong analytical, coordination, and reporting skills
• Proven experience in managing application support teams
• Excellent stakeholder management, communication, and leadership skills

Key Responsibilities:

• Monitor and manage accounts receivable to ensure timely payment collection.
• Follow up with clients/customers via phone, email, and letters regarding outstanding dues.
• Maintain accurate records of collections and payment status.
• Coordinate with internal departments to resolve billing discrepancies and disputes.
• Prepare recovery status reports and highlight overdue accounts to management.
• Recommend action plans for delinquent accounts and assist in initiating legal recovery, if required.
• Ensure compliance with internal financial policies and procedures.

1 To Generate Market Qualified leads from various sources according to Business Generation Plan and revenue target

Sources: Web Browsing , Directories of association, B2B Portal etc.

2 To Entertain the leads provided by the Marketing department as per the sales manual

3 To do proper suspecting and prospecting of the client and gather basic information before entertaining or presenting any document / communication to client

4 To Identify the Gate Keeper, Key Influencer, Key Decision maker, and blocker for the key Accounts

5 To understand the client requirement and provide the required techno-commercial presentation over a call/ meeting (Persoanl / Virtual)

6 To handle the objection / attitude of the prospect

7 To practice and preach the competititve advantage / sales burger / etc. of the company to improve closing ratio

8 To show the effective negotiation skills during telephonic / Personal Meeting and close the sales as per the company’s sales policy

9 To maintain and verify all order documents like Quotation (Pro-forma) PO, SO Etc in Sequntial manner

10 To take timely (after every 3 months)follow up for new order and requirements and milk the account for up selling

11 To generate reference from existing client and collect the testimony

12 To Maintain Sales Funnel acordingl to lead and Customer Categoty

13 To prepare the MIS and submit to reporting authority time to time or during monthly review meeting

14 To share the bottlenecks faced during sales call / deal and get the appropriate and reasonable solution of it from reporting authority

15 To Quarterly plan one visit to Key accounts for up selling

16 To plan and approve the sales tour from reporting authority

17 To maintain the tour expense / data as per policy

18 To use technology and software carefully to prevent data and information

19 To provide information of new market research to reporting authority

20 To upgrade own self on functional and managerial

21 To attend shows/ exhibition on behalf of the company

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 3-5 years of exp in building web applications using PHP (Laravel framework)
• Very good in build rich UI using HTML/CSS and Jquery
• Good understanding of databases like MySQL, PostgreSQL, etc
• Good Communication

Responsibilities

• Compensation Industry leading compensation
• Write clean and well-designed codes
• Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
• To ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

Skills & Qualifications

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. PHP, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Knowledge of AWS Cloud (EC2,S3,Lambda,SES) 
• Familiarity with databases (e.g. MySQL, DynamoDB, MongoDB), web servers (e.g. Apache, Nginx, Tomcat) and UI/UX design
  Knowledge of code versioning tools (such as Git, SVN).
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, or relevant field

• Benefits
• Being part of a startup that’s turning out to be a game-changer, you will be blessed with:
• Freedom to try new things.
• 2 Saturday’s off.
• Dress code – Casual.
• Take-it-when-you-need-it vacation.
• No. of working days:- 05

• Design/Execute test cases (manual & automated) and analyze results, cross-browser / cross-device
• Test REST APIs using Postman, automation scripts.
• Review and analyze system specifications  
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Manage bug and support queues for internal customers
• Help troubleshoot issues with strong analytical and problem-solving skills
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements:

• Proven experience as an automated QA tester is a plus
• Proven work experience in software quality assurance  
• Experience in Selenium Framework Creation/Maintenance with Java or any other automation tool apart from Selenium is a plus
• QA experience in Android / iOS apps
• Experience testing API/REST services
• Experienced with test case creation and execution to cover Functional, Regression, Integration, and E2E testing.
• Familiarity with Agile frameworks and regression testing
• Knowledge of using NoSQL/SQL, JMeter, Selenium
• Experience working in an Agile/Scrum development process
• Working knowledge of test management software (e.g. Jira, qTest, QC, QA tech, Bugzilla)
• Experience with performance and/or security testing is a plus
• Analytical mind and problem-solving aptitude
• Payments, Payment Gateway, Fintech, Ecommerce domain knowledge - preferred

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible