Digital Marketer

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. 

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts

Desired Skills & Mindset:

We are looking for candidates who have demonstrated both a strong business sense and deep understanding of the quantitative foundations of modelling.

• Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions

• Statistical programming software experience in SPSS and comfortable working with large data sets.

• R, Python, SAS & SQL are preferred but not a mandate

• Excellent time management skills

• Good written and verbal communication skills; understanding of both written and spoken English

• Strong interpersonal skills

• Ability to act autonomously, bringing structure and organization to work

• Creative and action-oriented mindset

• Ability to interact in a fluid, demanding and unstructured environment where priorities evolve constantly, and methodologies are regularly challenged

• Ability to work under pressure and deliver on tight deadlines

Qualifications and Experience:

• Graduate degree in: Statistics/Economics/Econometrics/Computer

Science/Engineering/Mathematics/MBA (with a strong quantitative background) or

equivalent

• Strong track record work experience in the field of business intelligence, market

research, and/or Advanced Analytics

• Knowledge of data collection methods (focus groups, surveys, etc.)

• Knowledge of statistical packages (SPSS, SAS, R, Python, or similar), databases,

and MS Office (Excel, PowerPoint, Word)

• Strong analytical and critical thinking skills

• Industry experience in Consumer Experience/Healthcare a plus

Hiring for a SaaS Company- Third Party Payroll

Responsibilities:

• Develop aesthetic data driven design to get the word out about our company and drive qualified traffic to our front door
• Strictly follow the design stylesheet and innovate to better the industry standard
• Designing blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.
• Collaborate with internal teams to create landing pages and optimize user experience
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Evaluate design methodologies. Provide thought leadership and perspective for adoption where appropriate

Requirements:

• Bachelor’s degree of higher in Design/Arts/Technology
• 2 to 3 years of experience in B2B Marketing
• Understanding of marketing methodologies and blogging software (WordPress) + Adobe Suite Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns
• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• A sense of aesthetics and a love for great copy and witty communication

Who We Are?

Bectran, the industry leading SaaS platform, has grown rapidly over the last 10 years to become the companion toolkit for the Credit Department just as CRM is for the Sales Department. From simple to complex organizations, SMEs to Fortune 500 companies, Bectran has helped companies cut down the time to process and approve credit by as much as 90% whilst significantly lowering the risk of credit defaults and the cost of collections. Our customers enjoy the ease, speed and cost-effectiveness of adopting the Bectran platform. Credit Professionals in various industries have described the Bectran platform as the future of the credit department.

Mid-Level Software Engineer (Java Fullstack Engineer/Developer)

This dynamic opportunity in a fast growing and multi-technology SaaS platform is for you!! As a Software Engineer at Bectran, it is essential that you have the breadth of knowledge to participate in design and development of a contemporary SaaS-based architecture. Practical development experience using Java/J2EE is required for the right candidate to succeed. You should be curious about technology and open to learning and applying new innovations.

What You’ll Do:

• Enable and exercise your problem solving and analytical skills.
• Design and develop Java/J2EE based full stack software components including complex modeling, MVC based UI, etc.
• Ensure applications are implemented to meet business and technical requirements.
• Work with high performing engineering teams across global locations.

.What You Need to Be Successful:

• Bachelor’s degree in Computer Science or equivalent.
• Solid 4-8 years hands-on design and coding experience.
• Familiarity with Agile development, JSF/Primefaces, JPA/Hibernate, Spring, ActiveMQ.
• Strong object-oriented design, Java/J2EE and MVC architecture based programming skills.
• Solid relational DBMS skills using MySQL, or other RDBMS products.
• Desirable - Experience in Big Data Technologies (Hadoop, ElasticSearch, Kafka, MongoDB, etc.)
• Nice to have - Real-world experience in large scale, and high availability implementations.
• Experience developing web services using REST and SOAP approaches.

What You’ll Love About Bectran:

• Developing strategic industry knowledge and driving your own success.
• Watching your hard work have a direct impact on success of the company and global customer base.
• All standard benefits.

As Bectran continues to expand in the Fintech SaaS industry, we are seeking intelligent, hard-working and highly skilled individuals to join our growing Engineering team. If you are ready to expand your knowledge as you solve complex problems, we want to hear from you!

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Building and managing automated build/test/deployment environments
• Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

What makes you a great fit for our team:

• 5-8 years of overall experience with at least 2+ years of full-stack experience. 
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
• Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
• Data modeling experience in both Relational and NoSQL databases.
• Experience in building microservices-based architectures
• Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
• Ability to deliver in a global team environment with members working remotely in various time zones and locations
• You are a problem solver with exceptional analytical skills and high attention to detail
• Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
• You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
• You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
• Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
• Able to occasionally travel to our USA headquarters in Redwood Shores, CA

Education: 

• Bachelors - (Preferably from Tier-1 College)

Keywords:

• Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs

Zobaze is an early-stage startup, based out of THUB, Hyderabad.

Experienced developers who can develop Mobile Applications using Flutter.

Work closely with founders on building product.

Requirements -

Strong Knowledge of Javascript

Experience in building PWA with Angular or similar

Should have an idea on Google Cloud Functions or Amazon Lamda

Good Experience in Node JS

Product mindset, ability to take product manager hat if required in the future.

Have to do multiple tasks if required

Stock Options ( ESOP )

Note: It's not a 9to5 job.

A lot to learn.