HR Manager

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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View Job: click here

About Us

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services, and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

What are we looking for

We are seeking an experienced and innovative Golang Developers to join our team. The ideal candidate will be responsible for designing, developing, and optimizing the parts of web applications that users interact with directly.

Job Responsibilities:

● Design, develop, and maintain efficient, reusable, and reliable code using Go (Golang).

● Build and manage scalable, secure, and high-performance backend services and APIs.

● Collaborate with cross-functional teams (frontend, product, DevOps) to define, design, and ship new features.

● Optimize applications for maximum speed and scalability, ensuring high availability and responsiveness.

● Write unit tests and integration tests to ensure code quality.

● Identify bottlenecks and bugs and devise solutions to these problems.

● Work with cloud platforms (AWS, GCP, Azure) and deploy applications in containerized environments (Docker, Kubernetes).

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with the internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs a more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with the internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hands-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem-solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery, HTML/CSS.
• Self-Motivated, flexible & Innovative.

Company: A cyber security company, helping leaders continuously improve their security posture.

Team Size: 200 +

Responsibilities

• Analyze, plan, and develop requirements (and standards) for scheduled projects.
• Assign and oversee the daily tasks of technical personnel while ensuring the team is working toward established milestones.
• Hold regular team meetings to determine the progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles, and responsibilities for security engineers required for specific projects or initiatives.
• Research and evaluate different trends and technology in the cyber space and articulate the same to the team.
• Hands-on experience with vulnerability management tools and strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, database, and application servers.
• Strong written and verbal communication skills with the ability to collaborate through all parts of the business.
• High performance skillset which not only understands the threat spaces as it relates to risks, but also is able to meet the technical challenge of communicating this out to our teams/customers.
• Leadership skills which bring out the best in the team. This includes both direct leadership but also cross-functional capabilities.
• 5+ years in a vulnerability management program. Knowing not only how to assess vulnerabilities, but prioritize and drive remediation of the same.
• Ability to communicate at the executive leadership levels. Understanding how to translate technical gaps to business risk is critical for communication in this role.
• Reporting gaps in a meaningful way that addresses a business risk as well as providing technical solutions to the operations teams in remediation is key.
• Experience in interacting with auditors and regulators.
• Travel to client location (within India and abroad) as and when required.
• Conduct exit briefing and presentation to clients and relevant stakeholders.
• Work with pre-sales on technical proposals and RFP responses.
• Certification in Project Management or related technical field will be an added advantage.
• Experience in working in a high-level collaborative environment and promoting teamwork
• Ability to predict challenges and seek to proactively head-off obstacles.

Education : Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Experience : 12 -16 years

Location : Chennai (Hybrid)

Compensation: Best in Industry

Why should we talk?

We are a bunch of passionate cybersecurity professionals who are building a culture of security. Today, cybersecurity is no more a luxury but a necessity with a global market value of $150 Billion. Our vision is to make cybersecurity available for all, not just the Fortune 500 companies.

We live by a people-first approach. We firmly believe that our employees should enjoy what they do. For our employees, we provide a hybrid work environment with a competitive best in industry pay, while providing them with an environment to learn, thrive, and grow. Our hybrid working environment allows employees to work from the comfort of their homes or the office if they choose to. For the right candidate, this will feel like your second home.

If you are passionate about cybersecurity just as we are, we would love to pick your brains.

• 2 + years of software development experience utilizing Java based frameworks and technologies to build enterprise grade product solutions.
• 2+ years of experience designing, developing and documenting RESTful APIs.
• Strong understanding of concepts/technologies like Spring MVC, Spring boot, J2EE, EJB, application/API security, API governance/gateway platforms like apigee or kong.
• Good understanding of RDMS concepts and development preferably using MS SQL Server.
• Experience using test automation technologies like cucumber, selenium is a big plus.
• Partner with scrum masters to address technical blockers/impediments to progress.
• Prior experience working with agile scrum-based development methodology. Participate in sprint planning and estimate development efforts for features and stories.
• Partner with DevOps to install and configure/tune application containers like embedded Spring boot tomcat and webserver technologies preferably nginx or apache.
• Partner with cloud engineering group to outline the infrastructure provisioning requirements/needs for new product development.
• Design and develop CI/CD tools and process preferably using Jenkins to configure build jobs for APIs and design pipeline to promote artifacts from development all the way to production
• Experience with messaging technologies like kafka is a huge plus
• Work with Test Automation engineering team to integrate test automation scripts as part of the CI/CD process.
• Prior proven experience of utilizing and productionizing container/container orchestration technologies like Docker, kubernetes.
• Participate and Resolve issues related deployments, application performance etc.

We are Hiring Shopify Developer

Location: Ahmedabad

• Experience: 2 years + (Min 2 year in Shopify)
• Working Days: 6 days in a week

(Work From Home Full time)

Skill:

Building out custom Shopify themes and modifying pre-existing themes depending on the scope of the project.

Shopify theme customization, Shopify Integration and Upgradation, Maintenance and Support, Shopify Setup & Product Impact

• Strong knowledge of liquid programming language
• Generate custom – tailored Shopify theme and altering pre – existing template.
• Act as Shopify expert, specializing in all facets of the ecommerce platform.
• Strong hands to Install & Customize new Shopify theme.
• Clear concept of HTML5, CSS3, javascript/Jquery.
• Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.
• Strong hands to Install & Customize new Shopify theme.
• Strong hands to Install & Customize new Shopify theme.

Candidates should be Confident, self -motivated, who work well in team environments.

Excellent communication skills required.

Stylopay is one of the few companies globally who offer a payment platform, pre- integrated with the payment ecosystem, as a service to businesses. They have global issuance capabilities through partnerships with Issuers in Europe/UK, South East Asia and Middle East, payment processors and KYB/KYC/Risk service providers. IBAN, Wallet and Pre-card card programs are live in geographies across Europe and Asia.
To augment our Operations, we require a resource with experience in generating reports from IT production environment, preferably in financial domain. She/he should have strong problem solving, analytical and communication skills (verbal and written). She/he should be an excellent team player, with ability to work in a global team and with deadlines.

• 2+ years of experience in Java Development with sound knowledge of core Java
• Should have strong hands on experience with developing web applications using Servlets and JSP, Spring, Hibernate, Web Services, HTML, JavaScript
• Should have experience of working on Tomcat/Glassfish
• Experience of Google App Engine or AWS will be added advantage
• Strong knowledge of OOAD
• Comfortable working on Linux/Unix
• Good communication skills and good organization
• Willingness to work in a team environment, as well as
• Willingness to learn new

• Write production quality code in Java, J2EE, and Spring
• Adhere to software development and source control processes, git is added Advantage
• Design, build, configure, test, and document production quality software on an iterative
• Participate in design and implementation of new software.
• Work closely with users, technical leads, project managers, and other cross-functional development
• Execute on the provided design. Active coding in key technologies is required for this development position and includes: Java/J2EE, Tomcat, Web Services, REST, and spring, Hibernate/Ibatis, XML, UNIX and
• As part of the software development process you will need to create, review, and maintain all required technical documentation related to assigned software to ensure supportability and reuse.
• This individual must develop software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies.