Data Engineer

We are looking for a Product Manager to lead the Zolvit 360 product. Zolvit 360 is a platform which leverages cutting-edge AI to help 10,000 Indian SMEs stay on top of compliances. Be it legal, accounting, tax or secretarial. As the Zolvit 360 PM, you will ensure Zolvit 360 is accurate, easy to use, and consistently engaging to drive monthly active users (MAU).

Key Responsibilities

1. Use Your Domain Expertise:

●    Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.

●    Spot opportunities for AI automation to make compliance filing simpler and faster.

●    Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.

2. Build a Great Product:

●    Own the product roadmap, ensuring every update adds value and solves real user problems.

●    Work with engineering, design, and other teams to deliver high-quality features, on time.

●    Listen to users through feedback and research to improve the product.

●    Track product performance using analytics tools to measure success and make adjustments as needed.

3. Deliver Business Value:

●    Create opportunities for cross-sell, so that users discover and purchase other compliance services

●    Collaborate with sales and compliance delivery teams to drive adoption.

What We’re Looking For

Preferred Qualifications:

●    Chartered Accountant (CA) with 2–3 years of product management experience

●    Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.

Why Join Us?

●    Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs

●    Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.

●    Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

• A​ ​hands-on full-stack engineer​​ to join the ​​core team​​ with experience in building products from scratch into large-scale platforms and ​solving business problems leveraging new and innovative technology
• Leverage the DevOps team to ensure the product can be built, deployed, and tested across all of the release cycles from dev to production 
• Strong grasp of modern security principles and how to apply them to applications
• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Hands-on development with both front-end, middle-tier, and back-end programming
• Adhere to agile development methodologies
• Experience in Node.js, Javascript and Javascript libraries, NOSQL databases, Python etc

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Currently, we are ongoing a Big Project for which we need an immediate Golang Developer for 6 Months on a contract basis with a strong understanding of quality design, problem-solving, contributing ideas on using the latest technologies etc. This role will involve collaboration with the business partners, product managers and other representatives. We’re looking for a highly skilled Senior Software Engineer to work closely with the product and the open-source community to build the Digirex vision. You’ll join a highly collaborative team working along with talented engineers focusing to be the best in Cloud-native ecosystem. You should also be willing to work with a start-up