HR Executive

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Key Responsibilities:

• Data Collection and Preparation:
• Gathering data from various sources (databases, APIs, files).
• Cleaning and preprocessing data (handling missing values, outliers, inconsistencies).
• Transforming data into a suitable format for analysis.
• Data Analysis:
• Performing exploratory data analysis (EDA) to identify patterns and trends.
• Applying statistical techniques and machine learning algorithms.
• Creating data visualizations (charts, graphs) to communicate findings.
• Model Development and Evaluation:
• Assisting in the development and training of machine learning models.
• Evaluating model performance using appropriate metrics.
• Contributing to model tuning and optimization.

Kunato.AI is a NY-based IT firm helping to create the first marketplace that monetizes digital content on the internet (i-commerce). We have a patented technology - a quantitative deep tech system that predicts, assigns and updates the value of any digital content in real-time without the need for human intervention.

Our system has the potential to create a new digital goods marketplace that will revolutionize the way we consume, create and search for content on the Internet.

We are at an exciting juncture of our growth journey and are looking for Software Developers to join us in making this vision a reality. We are looking for Nodejs Developers (with 2-6years of experience) to join our cutting-edge development team as it grows. The candidate must be comfortable working in an agile environment and can take the lead when necessary. If you are keen on being part of an early-stage start-up with an emphasis on innovation and best development practices, we are the right place for you!

What will you be working on?

• We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users.
• Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end.
• You will be responsible for developing the product as per the product specification defined by the product managers
• Perform research on the best methods of implementing the requirements. Author and curate technical documentation to support delivery, maintenance, and adoption
• Work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise governance strategies to optimize the overall performance
• Design and develop automated deployment and maintenance mechanisms
• Solving development challenges and making architectural decisions by understanding the larger picture of the projects goals
• Confidently communicating and collaborating with your fellow developers in a remote team environment.
• Maintain high standards of software quality within the team by establishing good coding practices.

What are we looking for?

• Must have experience in Nodejs.
• Have excellent knowledge of different data structures and algorithms
• Working knowledge of any other programming languages is good to have
• Experience with, or understanding of, Kafka or Redis, Cloud infrastructure services, Docker is an added advantage
• Experience with SQL or NoSQL databases, MySQL, MongoDB, Elasticsearch, etc.
• Experience in Backend and APIs development
• Experience in analyzing and optimizing the platform’s performance

We look forward to hear from you:)

1. Should have experience in full life cycle of Web Application Development in Linux environment using Apache, PHP, MySQL/MSSQL/ Oracle.

2. Hands on experience in these technologies is a must (PHP 5, Ajax, CSS / HTML5 / XHTML , Web development)

3. Should have experience in template engine like smarty and at least one MVC frame work (Laravel / Zend / Symphony / Cake Php / Code Igniter).

4. Should have worked on any of the content management system (Joomla / Drupal / Simple CMS etc)

5. Should have worked on any of one of JS frameworks like YUI, JQuery , MooTools, ExtJS and AJAX

6. Hands on experience with the following PHP modules: PEAR, CURL, SoapClient (WSDL mode), libXML, Memcache, PCRE, SQLITE, etc

7. Ability to write and consume SOAP & REST web services.

8. Create requirement document and work with team members to deliver the application.

9. Knowledge of Version Control Software ;such as SVN/CVS will be preferable.

10. Experience in Architecture Design & Developed of Web Application.

11. Should have experience in web application optimization/caching/DB performance tuning

12. Extensive OOD / OOP experience

13. Ability to propose, advocate and critique design alternatives to determine solutions.

14. Hands-on experience with web application architecture and relational database design Interact with Client to understand business requirement.

15. Hands on knowledge of best practices for cross-platform, cross-browser compatibility.

16. Hands on knowledge of UI optimization techniques and experience of working with UI performance measurement tools like Yslow, Firebux, Fiddler, HTTPWatch, Page Speed, DynaTrace, etc.

About the company

Qrata is hiring for a product based startup. Their product solves homework evaluation for teachers, leading to the elimination of marks/grades, and use AI to foster a more creative generation of children. Remarkable homework app that lets teachers assign objective & subjective homework by choosing from a question bank. It also gamifies homework for students.

Mobile Developer (Flutter)

This role is perfect for a highly-skilled engineer who wants to explore new technologies, push their skills to the limit, have creative freedom, and feel like they have significant ownership of major features.

Role and Responsibilities

• Translate and build the designs and wireframes into high quality UI code.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller

           (MVVM)

• Explore possible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Ensure security guidelines are always followed while developing the app.
• Maintain software through product lifecycle including design, development, verification and bug fixes.

Required Skills

• 3+ years of mobile app development (with 1-2 years in Flutter)
• Experience in Android or iOS
• Experience with Mobile design patterns e.g MVVM, GoF etc.
• Experience in writing secure mobile applications
• Fluent in Git

• Experience interacting with REST based services
• Understanding of software development life cycle
• Strong knowledge of different architecture approaches
• Knowledge of Dart programming language