Product Manager

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

salesforce CPQ developer lead             

Job Description:

  •  Hands-on experience in Salesforce CPQ and Salesforce Sales Cloud

  •  Strong understanding of CPQ calculation flow, renewals, amendments, and pricing behavior

  •  Ability to handle large quotes, complex pricing models, and performance constraints

  •  Knowledge of AI governance (guardrails, validation layers, audit logging, fallback mechanisms, responsible AI integration)

  •  Ability to evaluate AI-generated code/logic and suggest improvements

  •  Experience in transforming legacy systems into AI-enabled solutions

  •  Experience integrating CPQ with ERP, billing, and external systems

  •  Strong end-to-end solution thinking and stabilization mindset

  •  Ability to clearly explain design decisions and technical reasoning

Software engineers and designers perform some or all of the following duties:

• Collect and document users' requirements and develop logical and physical specifications
• Research, evaluate and synthesize technical information to design, develop and test computer-based systems
• Develop data, process, and network models to optimize architecture and to evaluate the performance and reliability of designs
• Plan, design, and co-ordinate the development, installation, integration, and operation of computer-based systems
• Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments, and applications software
• May lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software, and other embedded software control systems.

Employment requirements

• • A bachelor's degree, usually in computer science, computer systems engineering, software engineering, or mathematics
    or
    Completion of a college program in computer science is usually required.
  • Experience as a computer programmer is usually required.

Benefits

We pay top salaries with lucrative esops options.

Opportunity to work and learn with very mature, helpful and highly motivated techies.

Our environment is vibrant and full of energy. We are looking for like-minded people who love to “code” and have passion in building great software.

Flexible timings.

Quarterly parties

Rewards and Recognitions

Unlimited Leaves

Flexibility to work remotely

Flexibility to work from Gurgaon or Bangalore Office

Half yearly review cycle

React Native Lead. We want you to have a chat with the candidates whether they are good on these points and do they have the experience as per mentioned in JD. It will be beneficial for us to filter out profiles for RN Lead.

Job Description / what you'll be doing

• Leading the team to build cutting edge React Native applications.
• Architects build and maintain excellent applications with clean code.
• Implement pixel-perfect UI's that match designs. Knowledge of scalable sizing of UI is a must.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration test cases.
• Release applications to IOS and Google Play stores.
• Must understand iOS and Android native code which can be used to write bridges.
• Can work in pod structure. 
• Must be comfortable in the SCRUM process. Complete two-week sprints and participate in sprint retrospectives and daily standups.
• Assist with building estimates and pipeline for tasks rollout.
• Good communication and people skillset.
• Work with modern tools including Jira, Slack, GitHub, Firebase, GTM, Google play console, AppStore Connect, etc.
• Be part of a community of developers who share knowledge and help each other as problems arise.
• Ability to work through new and difficult issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of applications.
• Must be familiar with profiling and performance monitoring of the application.
• Ability to achieve stretch goals in a highly innovative and fast-paced environment

Requirements

• 6+ years of professional experience working with Mobile application development and 2-4+ years of experience with React Native development.
• Experience working with Swift / ObjectiveC, Java / Kotlin required.
• Should have a crystal understanding of App architecture and how to React interacts with the native layers for iOS and Android respectively
• Excellent JavaScript Developer has a deep understanding of scope and closures, ES6, Object prototypes, Async, Hooks, Functional components, and Performance
• Excellent Code reviewer and champion at writing unit test cases
• Should be able to evaluate alternative multiple system designs and solutions and make data-backed decisions in his/her approach
• Meaningful experience working on large, complex systems.
• Ability to take over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process. extreme ownership
• An understanding of best practices and a commitment to following them.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• Mentoring, onboarding, and interviewing the candidate
• Experience mentoring junior software engineers to improve their skills and make them more effective product software engineers
• Experience influencing software engineers- best practices within your team
• Passion to design and develop intuitive user interface
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills
• You work well within a team environment and enjoy working in the office with your colleagues.

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We are looking for top-notch, motivated engineers to come join our growing team at IK.

Who you are

• You have 2 - 7 years experience.
• You love the buzz of a highly productive and fast moving team.
• Strong product and design sensibilities and an obsessive attention to detail.
• You have a get-things-done attitude and deep empathy for users and fellow teammates.
• You can write testable, maintainable code that’s easy to understand.
• You love coding and look forward to taking on complex, abstract features.
• You don't care about front end, backend kinda titles. You like working anywhere in the "stack".
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• Experience with the Django & Python universe.
• Experience with both Relational and NoSQL DBs.
• Competitive Programming experience.
• A keen desire to problem solve, brainstorm and debate during the interview.

What will excite you

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team.
• Contribute to every area of our business. Have a real impact with your work.
• Top of the line compensation.

Requirements

• 3+ years of experience developing modular front-end components using HTML, CSS, JavaScript/Jquery, JSON and micro formats.
• 2+ years of experience in React.
• Played with Webpack and Modular architecture.
• Solid understanding of user-centered design principles.
• Experience in cross-browser compatibility.

Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.

Look forward to speaking with you soon!