Client Servicing Executive

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Title: Project cum Sales (Techno-Commercial) – ALC Wall Panels

Experience: Minimum 5 years in ALC wall panels or related industry

Location: Bangalore / Hyderabad / Chennai

Salary: Up to ₹10 LPA (based on experience and fit)

Industry: Building Materials / Construction / Precast Panels

Job Overview:

We are looking for a dynamic and experienced Techno-Commercial Professional to handle project coordination and sales for ALC Wall Panels. The ideal candidate should possess strong technical knowledge of wall panel systems, a proven sales track record, and hands-on project execution experience in the construction or precast industry.

Key Responsibilities:

Sales & Business Development

• Identify and generate business opportunities in residential, commercial, and industrial construction sectors.
• Develop and maintain relationships with architects, builders, contractors, and consultants.
• Conduct product presentations and site demos.
• Prepare and deliver techno-commercial proposals and quotations.
• Drive sales targets and market penetration across assigned regions.

Project Coordination & Execution

• Coordinate end-to-end execution of ALC panel projects: planning, site supervision, installation, and quality control.
• Act as a liaison between the client, design team, and site team to ensure timely execution.
• Manage logistics, delivery schedules, and manpower coordination.
• Provide on-site technical support and resolve issues during installation.

Techno-Commercial Responsibilities

• Evaluate client requirements and offer optimal technical solutions.
• Prepare BOQs, project estimates, and cost sheets.
• Negotiate contracts, payment terms, and commercial agreements.
• Monitor receivables and ensure timely collections.

Key Requirements:

• Bachelor’s degree/Diploma in Civil Engineering or related field.
• Minimum 5 years of experience in ALC wall panels or precast wall panel industry.
• Strong knowledge of construction practices, site execution, and building material sales.
• Excellent communication, presentation, and negotiation skills.
• Willingness to travel within South India as per project and client needs.
• Proficient in MS Office, AutoCAD (basic), and project tracking tools.

mail updated resume with current salary-

email: etalenthire[at]gmail[dot]com

satish: 88 O2 74 97 43

• Back office administration and support personnel
• Good organizational skills
• These tasks may include, proofreading, providing support service to the team, data entry
• Multitasking & Clerical work

Architect

Experience - 12+ yrs

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability

requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are looking for passionate architects eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments leading technical teams, designing system architecture and reviewing peer code. Interested in

constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence.

Do you have what it takes?

You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups.

You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customer’s technical teams and MongoDB solutions Architects.

Location - Chennai or Bangalore

● Relevant experience of 12+ years building high-performance applications with at least

3+ years as an architect.

● Good problem solving skills

● Strong mentoring capabilities

● Good understanding of software development life cycle

● Strong experience in system design and architecture

● Strong focus on quality of work delivered

● Excellent verbal and written communication skills

Required Technical Skills

● Extensive hands-on experience building high-performance applications using Node.Js

(Javascript/Typescript) and .NET/ Golang / Java / Python.

● Strong experience with appropriate framework(s).

● Well versed in monolithic and microservices architecture.

● Hands-on experience with data modeling on MongoDB and any other Relational or NoSQL databases

● Experience working with 3rd party integrations ranging from authentication, cloud

services, etc.

● Hands-on experience with Kafka or RabbitMQ.

● Hands on experience with CI/CD pipelines and atleast 1 cloud provider - AWS / GCP / Azure

● Strong experience writing and maintaining clear documentation

Good to have skills:

● Experience working with frontend technologies - React.Js or Vue.Js or Angular.

● Extensive experience consulting with customers directly for defining architecture or system design.

● Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies

Full Stack Engineer ( React Native)

Experience: 1- 5 Years

Work Location: Hyderabad

Skillset: React Native, Node JS, React, MongoDB & AWS

If you have it in you to build dynamic web architecture, APIs and databases in a stimulating, fast-paced environment, then please give us a shout out. You will be a part of an extremely passionate team at Goldstone that is researching and creating smart solutions based on next-gen cognitive technologies.

You will get a chance to work on exciting projects at our state-of-the-art office, grow along with the company and be fruitfully rewarded for your efforts!

Requirements:

• Minimum 1 years of experience in React Native.

• Integration of Rest APIs in react native.

• Firm grasp of the JavaScript and Typescript language and its nuances, including ES6+ syntax

• Knowledge of functional and object-oriented programming

• Ability to write well-documented, clean JavaScript code

• Rock solid at working with third-party dependencies and debugging dependency conflicts

• Familiarity with native build tools, like XCode, Gradle, Android studio and IntelliJ

• Proficient understanding of releasing and monitoring apps on IOS App store, Play store.

• Should be able to communicate to backend developers on API building and modifications needed.

• Testing and releasing builds Experience in application testing software’s Appium is preferable.

• Understanding of REST APIs, the document request model, and offline storage

• Experience with automated testing suites, like Jest or Mocha

• Experience with handling production mobile apps.

• Experience with performance testing and optimization.

Responsibilities:

You’ll

• We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

• You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

• Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Transition existing React web apps to React Native.

• Experience in either of these Relational DB’s MS SQL Server / PostgreSQL / AWS Aurora DB / MySQL / Oracle / NOSQL DBs (MongoDB / DynamoDB / DocumentDB) in an application development environment and eagerness to switch DB.
• Design database tables, views, indexes
• Write functions and procedures for Middle Tier Development Team
• Work with any front-end developers in completing the database modules end to end (hands-on experience in parsing of JSON & XML in Stored Procedures would be an added advantage).
• Query Optimization for performance improvement
• Design & develop SSIS Packages or any other Transformation tools for ETL

• Banking / Insurance / Retail domain would be a plus.
• Interaction with a client a plus

• Knowledge in a Cloud Platform (AWS / Azure)
• Knowledge on version control system (SVN / Git)
• Exposure to Quality and Process Management
• Knowledge in Agile Methodology

• Team building (attitude to train, work along, mentor juniors)
• Communication skills (all kinds)
• Quality consciousness
• Analytical acumen to all business requirement
• Think out-of-box for business solution

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.

• Build Products for Factories that help them in improving their Customer Retention on the Platform
• Drive the Customer Retention Metric both at a Platform and at the Factory Level
• Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
• Drive the execution of all product lifecycle processes for the growth of Factory
• Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills

• Good academic qualifications
• Experience in developing web applications using Java, Spring, Hibernate, DWR, JSP
• Knowledge in Oracle Database concepts
• Sound knowledge in the following is a must
  o Hibernate
  o Spring
  o Oracle & MongoDb
  o HTML & CSS
  o Javascript
  o Jquery
  o Angular 4
  o Node JS
  
  Knowledge of Japer Reports will be an added advantage
• Good communication skills and be a good listener
• Problem solving skills
• Willingness to learn and do all development activities including quality assurance
• Team player