Client Servicing Executive

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

We are seeking a highly motivated and knowledgeable DADS Trainer to conduct hands-on training in Data Analytics and Data Science. The ideal candidate will have strong domain expertise, coding proficiency, and a passion for teaching concepts in Python, statistics, machine learning, data visualization, and tools like Excel, Power BI, and SQL.

Company: Chicmic Studios

Job Role: Shopify Developer

Experience Required: 2+ Years

Skills Required: Shopify, Laravel, Wordpress.

Job Description:

We are seeking a skilled Shopify Developer with 2+ years of experience to join our dynamic team at ChicMic Studios. The ideal candidate should have hands-on experience in developing and customizing Shopify websites and themes, along with a strong understanding of e-commerce best practices.

Key Responsibilities:

• Develop and customize Shopify themes to meet client requirements.
• Build responsive and visually appealing e-commerce websites using Shopify.
• Integrate third-party apps and tools to enhance functionality.
• Optimize website performance for speed and scalability.
• Implement SEO best practices to improve online visibility.
• Collaborate with designers, marketers, and other team members to deliver high-quality solutions.
• Troubleshoot and resolve bugs or issues in Shopify stores.

Required Skills and Qualifications:

• 2+ years of hands-on experience in Shopify development.
• Must have expertise in Laravel and Wordpress.
• Proficiency in Liquid, HTML, CSS, and JavaScript.
• Experience with Shopify APIs and custom app development.
• Strong understanding of e-commerce workflows and UX/UI principles.
• Familiarity with version control systems like Git.
• Knowledge of cross-browser compatibility and responsive design.
• Excellent problem-solving skills and attention to detail.

Preferred Qualifications:

• Familiarity with tools like Photoshop or Figma for design collaboration.
• Understanding of payment gateways, shipping, and tax integrations.

Office Address: F 273 , Phase 8B Industrial Area, Mohali, Punjab.

Position: Tele caller-Lead Generation-IT sales

Qualification : Graduate ( Excellent Communication Skills )

Experience: 1 Years

Location: Bavdhan Pune, work from office

Shift time-1 pm to 10 pm

Prefer Immediate joiners

Job Description:-

• Strong communication abilities

• The capacity to adjust to challenging circumstances

• Having a firm understanding of the IT products or services the business provides

• Calling on Given Data.

• Lead generation through Cold Calling

•Cold call potential clients in different geographies

Knowledge about Autocad, solid works, Revit, Staad pro,

and mechanical software,

Qualification: B.tech, Diploma

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

Job Location : Pune

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Key responsibilities

Design and Build
Designing and developing user interface components and implementing
them following well-known Javascript (React.js) concepts and workflows.

You will ensure that these components and the overall application are
robust, easy to maintain and scalable.SDE 3 - Frontend Developer 2

Maintain a very high standard of UI Structuring, layout and ensuring a
delightful visual experience for users.

You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving,sophisticated design, and quality products are important.

Collaborate and Lead Collaborating within your product streams and team to bring best practices and leverage world class tech stack.

Measurable outcome You will need to set quantifiable objectives that encapsulate quality attributes of a system. The fitness of the application is measured against set marks.

Technical Skills
4+ years of experience, working with frontend technologies.
Experience working with modern Javascript libraries and tools like ReactJS
(mandatory), ES6/ES7, Webpack, Gulp.
Strong knowledge of HTML+HTML5, JS, CSS+CSS3
Experience leading multi-engineer projects and mentoring junior engineers.
UI Performance - should have hands-on experience in optimizing page load,
rendering, caching
Experience with unit testing in any modern javascript libraries
(Jest/Mocha/Jasmine)
Proficient with creating UI components, interaction patterns, task flows,
converting a design to web pages
Keeps an eye on new front-end ecosystem changes

Regards
Team Merito

• You'd have to set up your own shop, work with design customers to find generalizable use cases, and build them out.
• Ability to collaborate with cross-functional teams to build and ship new features
• At least 2-5 years of experience
• Predictive Analytics – Machine Learning Algorithms, Logistics & Linear Regression, Decision Tree, Clustering. 
• Exploratory Data Analysis – Data Preparation, Data Exploration, and Data Visualization. 
• Analytics Tools – R, Python, SQL, Power BI, MS Excel.

• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
• Contribute in all phases of the development lifecycle.
• Write well designed, testable, efficient code.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Build and deploy on to AWS
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.