HR Data Analyst

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Job Description – Senior .NET Developer (Angular/React)

Job Title: Senior .NET Developer (Angular/React)

Location: Hyderabad (Hybrid)

Job Summary: We are seeking a Senior .NET Developer with strong frontend expertise in Angular or React to join our dynamic team. The ideal candidate will have deep experience in .NET Core, C#, Web API, relational/non-relational databases, and cloud platforms (Azure/AWS) while also being skilled in modern frontend development. This role requires designing and developing scalable, high performance, and secure applications with a strong focus on frontend and backend integration.

Key Responsibilities:

 Develop, test, and maintain .NET Core applications and Web APIs.

 Build dynamic and responsive UI components using Angular or React.

 Ensure seamless frontend-backend integration with RESTful APIs.

 Design and implement scalable, secure, and high-performance applications.

 Work with relational (SQL Server, PostgreSQL, MySQL) and non-relational (MongoDB, DynamoDB) databases for efficient data management.

 Apply OOP principles, SOLID design, and software development best practices.

 Utilize Azure/AWS cloud services for deployment and management.  Ensure code quality through unit testing, debugging, and performance optimization.

 Implement and manage Git for version control.

 Collaborate with cross-functional teams to define, design, and deliver new features.

 Troubleshoot and resolve technical issues to maintain application stability.

Required Qualifications & Skills:

 4-8 years of hands-on experience in .NET development.

 Strong proficiency in .NET Core, C#, Web API.

 Must have experience with frontend technologies—Angular or React.  Solid understanding of RESTful services, microservices architecture, and SOA.

 Experience with relational and non-relational databases (SQL Server, PostgreSQL, MySQL, MongoDB, DynamoDB).

 Hands-on experience with cloud platforms (Azure/AWS) and DevOps practices.

 Strong debugging, problem-solving, and troubleshooting skills.

 Familiarity with CI/CD pipelines, Docker/Kubernetes is a plus.

 Bachelor's degree in computer science, Software Engineering, or a related field.

- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials

-Responsible for achieving the target by driving conversion

-Responsible for Upselling

-Should maintain a record of every interaction with new user

-Should enter all details of customers, walk-ins on internal tools

-Managing center experience and incremental enhancements

-Timely Opening and Closing of the center

-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for

both stocking and re-ordering (first-aid, stationary, water, towels etc.)

-Managing classes and workouts

-Ensuring the punctuality of trainers and classes

-Handle issues with respect to attendance, equipment and space availability

-Customer interactions and troubleshooting

-Interact with walk-ins and prospective clients

-Improving member attendance through meet and greet, familiarity building and creating a

welcoming atmosphere

-Take feedback from members and partners about classes and document the same

-Handle issues that may lead to consumer experience during or pre/post-class

-Center facility audits and inputs

-Ensure that we do daily audits of the center and facility including all supplies and essentials

-After 12 Months of consistent performance, the Consultant shall be eligible for a conversion to Full

Time employment.

Desired Background

-A Bachelor’s degree

-0-2 years of work experience

-Passion for fitness and healthy living

-People management skills

-Good Communication skills (Proficiency in English)

-Customer centrism

-Positive attitude

-Ability to resolve conflict

-Eagerness to learn

How does your work impact the team’s success?

Providing consistent great customer experience creates long-lasting relationships with our users &

members, We're able to #makehealtheasy for these customers at an unprecedented scale.

What is in it for you?

You get an end-to-end view of a business or product. You will play an active role in interacting with

customers, trainers and cluster managers which will provide continuous learning in these areas and

enable you to transition into roles where you can lead one or more of these charters.

Website: https://www.cult.fit/

Linkedin: https://www.linkedin.com/company/cult.fit/

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

Looking for MERN stack developer who is an expert in MongoDB, Express, React and Node. He/She should be proficient in JavaScript and use HTML, CSS and JavaScript to handle front-end operations and JavaScript with Node. js to handle back-end operations.

Roles and Responsibilities:-

• Ability to translate Wireframes into functional web apps.
• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• ReactJS NodeJS developer must know MongoDB, Express, Node.js, & React.
• Create Unit and Integration tests to ensure the quality of code
• Be responsive to change requests and feature requests
• Write code that is cross-platform and cross-device compatible
• MERN full stack developer must have the ability to wear many hats and learn new technologies quickly
• For MERN stack developer job, candidate must have good Knowledge of Node Debugging
• Understanding & proficiency in REST APIs.
• MERN stack developers should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]

Desired Candidate Profile:-

• Excellent in basic programming in any web technology Server and Client
• Like ReactJS/Node JS and Server-side scripts
• Basic knowledge in APIs, Micro Services
• Hands-On experience in Web development frameworks
• Hands-On in Database queries and concepts
• Understanding of performance testing and optimization techniques

Perks and Benefits:-

• No salary bar for deserving candidates.
• 5 days working.
• Paid and leave encashment facility available.

At Neurosensum we are committed to make customer feedback more actionable. We have developed a platform called SurveySensum which breaks the conventional market research turnaround time. 

SurveySensum is becoming a great tool to not only capture the feedbacks but also to extract some useful insights with the quick workflow setups and dashboards. We have more than 7 channels through which we can collect the feedbacks. This makes us challenge the conventional software development design principles. The team likes to grind and helps each other to lift in tough situations. 

Day to day responsibilities include:

1. Work on the deployment of code via Bitbucket, AWS CodeDeploy and manual
2. Work on Linux/Unix OS and Multi tech application patching
3. Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers.
4. Create and modify scripts or applications to perform tasks
5. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
6. Easing developers’ life so that they can focus on the business logic rather than deploying and maintaining it. 
7. Managing release of the sprint. 
8. Educating team of the best practices.
9. Finding ways to avoid human error and save time by automating the processes using Terraform, CloudFormation, Bitbucket pipelines, CodeDeploy, scripting
10. Implementing cost effective measure on cloud and minimizing existing costs.

Skills and prerequisites

1. OOPS knowledge
2. Problem solving nature
3. Willing to do the R&D
4. Works with the team and support their queries patiently 
5. Bringing new things on the table - staying updated 
6. Pushing solution above a problem. 
7. Willing to learn and experiment
8. Techie at heart
9. Git basics
10. Basic AWS or any cloud platform – creating and managing ec2, lambdas, IAM, S3 etc
11. Basic Linux handling 
12. Docker and orchestration (Great to have)
13. Scripting – python (preferably)/bash

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization